Services are temporarily suspended in Campus Center building.

Campus Center (CC) building remains closed through September 30, 2022.  Students, please check Canvas for class updates. Services normally located in CC are available in Morse Center second floor including library, tutoring, TRIO and Student Life. Campus Store has limited services in G building from 7:45 a.m.-1 p.m.

Office Assistant

Students in lecture

Office Assistant Certificate

Choose this program to train for a career as a receptionist or office assistant. Employers such as physician’s offices, law firms, temporary help agencies, and consulting firms are in need of skilled office staff. You could also work for manufacturing and industrial firms, telecommunications companies, and retail and wholesale organizations, plus many other businesses that need office clerical support.

Employment Information

Estimated Program Costs

Entry Information

When Can I Start?

The program typically starts in Fall, Winter, Spring, Summer Quarters.

What are the Minimum Entry Requirements?

These requirements are for the Certificate.

  • ACCUPLACER Reading (247) or higher OR RDG 085 with a C or higher.
  • ACCUPLACER Writing (245) or higher OR ENGL 092 with a C or higher.
  • ACCUPLACER Arithmetic (254) or higher OR MATH 098 with a C or higher.

What are My Next Steps?

Classes

Total Program Credits: 57

  • Current Students: Learn how to use this page to register for classes

  • Quarter 1

  • AENGL 100Applied English5 CR
  • OR
  • BUS 188Business English5 CR
  • OR
  • ENGL& 101English Composition I5 CR
  • BIT 100Survey of Business and Information Technology2 CR
  • CAP 101Introduction to Computer Applications5 CR
  • Core Courses for Program

  • AENGL 100Applied English5 CR
  • OR
  • BUS 188Business English5 CR
  • OR
  • ENGL& 101English Composition I5 CR
  • BIT 100Survey of Business and Information Technology2 CR
  • BUS& 101Introduction to Business5 CR
  • BUS 150Math for Business5 CR
  • CAP 101Introduction to Computer Applications5 CR
  • CMST& 210Interpersonal Communications5 CR
  • Electives

  • Office Assistant students may choose elective credits from any 100 level or higher courses with the following prefixes: ACCT, ACCT&, BUS, BUS&, CAP, HT, and IT. 18 CR

Program Outcomes

  • Demonstrate proper keyboarding technique with a minimum speed and accuracy.
  • Perform math calculations for business scenarios and analyze business financial documents.
  • Communicate verbally and in writing using standard English.
  • Prepare business documents using Microsoft Word, Excel, Access, PowerPoint, and Outlook.
  • Analyze business organizational structure and the role of an administrative assistant in the office environment.
  • Apply techniques for managing time, organizing records, and running meetings in an office environment.

Employment Outlook

Employment opportunities for receptionists are expected to grow because so many receptionists work for firms in services industries – including physician’s offices, law firms, temporary help agencies, and consulting firms – that are expected to experience significant growth. Job openings should be plentiful due to the large size and high rate of turnover associated with this occupation.

The average annual wage in this field is $37,211, with an earning potential of about $46,426 per year.

Administrative assistants are needed in a variety of industries. Employment for administrative assistants is projected to grow 19 percent in Washington State and decline by 9 percent across the United States according to O*Net OnLine

Faculty & Support

Marcia Pedersen has Bachelor of Science and Master of Education degrees from Central Washington University and has taught a variety of courses over 27 years including computers, finance, law, entrepreneurship, office procedures and English. She is certified in Microsoft Office Word, Excel, Outlook, PowerPoint and Access. Her professional networks are with the National Business Education Association, Washington Association of Career and Technical Education, and Washington State Business Education Association. In addition, she has worked as a receptionist, legal secretary, athletic program manager, clerical testing administrator, lifeguard, and juvenile detention officer. She enjoys traveling, scuba diving, reading, volunteering with search and rescue, and spending time with her family—two and four-legged!