Library FAQs

If you cannot find the information you need in these FAQs, please feel free to contact us!

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Our Physical Space

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Online Resources

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Research Help

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Borrowing Materials

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Technology Help

  • How do I reset my network password?


    This guide, BTC Technology Camp, contains information for setting up your BTC technology access.  Password Reset is found under "Reset Your Password" and covers both types of BTC IDs, ctcLink and the older "legacy" SID.

  • Is there one place I can learn more about BTC Technology?


    Yes!  We have a guide titled "BTC Technology Camp" for new or returning students who need to get their basic "how to" questions about technology answered.

  • How do I log into BTC Student Email?


    Our guide, BTC Technology Camp, has a section about student email, found here.

    You can get more help by emailing us:

  • How do I transfer my BTC email to my other email account?


    • The BTC Student Email (Outlook) can forward to the email you use most often.

    • To set up email forwarding:

    o Log into your BTC Student email.
    o Click on the Settings “cog wheel” in the upper right-hand corner.
    o Scroll all the way to the bottom and click on “View All Outlook Settings.”
    o There are many ways to customize at this page, but look for “Forwarding.”
    o Click on “Enable Forwarding” and input the email address where you want your BTC student email forwarded to.
    o Click on “SAVE” and you’re done.
  • What is my PIN?


    What is my PIN default?
    • Your PIN is your 6-digit birthdate in the format MMDDYY (i.e. June 20, 1995 PIN would be 062095).
    How I change my PIN?
    • Change your PIN at this link to the BTC Archives (sign on required).

  • I've heard I can download Microsoft Office to my laptop. How do I do that?


    How to download the Microsoft Office Suite:

    • This guide has step-by-step instructions for downloading the Microsoft Office Suite. Beginning in 2022, the download includes Microsoft ACCESS (PCs only). Mac users can use Microsoft ACCESS through Remote Desktop.

    • You can also access Microsoft Office in other ways:

    • You can use Microsoft Office via Remote Desktop.  This tab (on our BTC Technology Camp guide) will help you navigate BTC Remote Desktop access.  

    • You can check out a laptop from the BTC Library. All BTC Library laptops have MS Office installed.

    • Students have web access to Office 365;  login is required. (MS ACCESS is not available in the web version of Office 365).

    How many devices can I use Microsoft Office on?
    • You can load Microsoft Office on up to 5 PCs or Macs as well as any apps on mobile devices you own.
    • You can also use Microsoft Office via Remote Desktop without downloading.

    How long will I have access to Microsoft Office via BTC?
    • When you download the software, it will be fully functional until 1 year after you graduate or withdraw from BTC. At that time, you'll be given the option to convert your account into a paid subscription through Microsoft. If you decline, functionality of the applications will be reduced to viewing capability only. You will no longer be able to create or edit documents.

  • How do I get help with Canvas?


    Try the Canvas 101 online tutorial!  It will introduce you to Canvas's basic features and technology requirements.  For more help, the Canvas Student Guide is another online resource about how to use and navigate within Canvas.   You can also reach eLearning staff during business hours directly by calling 360.752.8555, or emailing

  • How do I download Microsoft ACCESS?


    Microsoft ACCESS is now included in the download of Office 365 - but for PC users only.  Instructions for downloading Office are found in our BTC Technology Camp guide under "Downloading Microsoft Office."

    Is there a Mac version of Microsoft ACCESS?
    The Mac version of Microsoft Office that students download via their email does not include ACCESS, however you may use ACCESS via Remote Desktop.  Remote Desktop instructions can be found here.  

  • How do I access BTC Remote Desktop?


    Remote Desktop use differs between PC and Mac users.

    • There is a Microsoft Remote Desktop app available on the Play Store (PC) and the App Store (Mac and Apple).

    • Most PCs have the Remote Desktop application pre-loaded. Search your computer for "remote desktop."

    • There is a section on using Remote Desktop in our BTC Technology Camp guide.   

  • What software programs are available through Remote Desktop (


    Remote Desktop Software



    AutoCAD 2020

    AutoCAD MAP 3D 2020

    AutoCAD Plant 3D 


    Civil 3D 2020 Imperial, Fusion 360, Industry Model Data Editor 20202

    Storm and Sanitary Analysis 2020, Subassembly Composer 2020


    Central Access Reader

    CIMCO Edit 8

    CNC12 Mill Demo

    DSS-100 Operator

    Electrician Challenges;

    AC Circuits Challenge 5.1, Basic Circuits Challenge 5.1, DC Circuits Challenge V5.1,

    Ohmmeter Challenge 5.1, Voltmeter Challenge 5.1, Solid State Challenge 

    Faststone Image Viewer 7.5

    FluidSIM Hydraulics V 4.2 Student Version

    GBExplorer Camlink

    GSE Systems EnVision Simulation-V3.43;

    Sim-Standalone, Sim-Instructor, Sim-Trainee

    HSM Works Ultimate 2020

    Mastercam 2022

    MasterCook 15

    MatLab r2020b

    Microsoft Office Suite;

    Access, Excel, PowerPoint, Publisher, Outlook, Word, Skype for Business

    Microsoft Project

    Microsoft Visio

    Simplify 3D



    Virtual Field Operator 

  • How can I brush up on my computer skills?


    If you are feeling rusty or unsure about using a computer, you can learn or review basic technology skills using the free Northstar Digital Literacy program.

  • How can I find career coaching information online?


    BTC has a new career assessment tool called Career Coach.  At this site you can browse career options, find the programs at BTC that match your skills, and even work on your resume.

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Library Study Rooms

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Print / Copy / Scan / Fax

  • How do I add money to my print account?


    The Campus Store and the Cashier sell print cards with instructions on the back for redeeming the value on your account. If they are closed, print cards may also be purchased at the Library Information Desk.

  • Where can I purchase a print card?


    The Campus Store and the Cashier sell print cards in amounts of $1, $5 and $10. If the campus store is closed, the Library Information Desk has print cards available for purchase.

  • Can I print from my laptop on campus?


    Printing is not currently available from personal devices. To print, you must login to your network account on a BTC computer.

  • Where can I print in color? How much does it cost?


    You can print in color or black and white from the computers in the library, including the computers in the study rooms. The print jobs are released in the print/copy room and cost for color printing is $0.50 a page.

  • How do I connect my personal printer to Remote Desktop?


    We have created a guide to using your local devices (personal printer, USB drives, local drives) to Remote Desktop.  It can be found in our BTC Technology Camp 2022 guide under "PRINTING  /COPYING / SCANNING."  This link will download a Word document of instructions. Open the downloaded document to view the instructions.


  • Does the Library have scanners?


    Yes, we have 2 desktop scanners and one copier-printer-scanner. For assistance using these, ask at the Library Information Desk.

  • Does the Library have a fax machine?


    No. There are free faxing services available via the internet or through commercial copy stores (such as Kinko's) that offer faxing for a fee.

  • Where can I find information about copyright?


    We have a research guide titled "Copyright Basics"  that explains many of the ins and outs of copyright, including the Four Factors to determine fair use.

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Hours & Contacts

Winter Quarter Hours

Mon to Thu: 7:30 a.m. to 5 p.m.
Fri: 7:30 a.m. to 4 p.m.

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