Library FAQs

If you cannot find the information you need in these FAQs, please feel free to contact us!

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Our Physical Space

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Online Resources

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Research Help

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Borrowing Materials

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Technology Help

  • How do I reset my network password?

     

    This form allows you to reset your Network ID password.  Hover over the "i" for more information about the data that should be entered in each box.  

    • Setting and resetting are done using the same form.
    • See also this video tutorial for setting and resetting your BTC password.
    • Your PIN is your six digit birthdate (example: 010795).
    • To find out your student ID number click here.

    To log into Student Email
    • Link to the student email page to access the link to your student email account.
    • Your email username is lastnameXXXX@beltc.ctc.edu (XXXX = last four digits of your student I.D. number) Your password is the one that you just created.


    Allow 30 minutes for your new password to sync to your email account.
    • We know from experience that both Student Email and Library Resource logins can take up to 30 minutes to fully reset. Please wait 30 minutes before you use your new password at these sites.


    • When you fill out the password reset form, it resets your password for your network account, email account, myBTC Portal, and Library Resources (proxy server). It does not reset your Canvas password. You may get the red error message that says your network password was successful but your email password change failed. Please ignore the error message for the email. The system needs about 30 minutes to sync the new password to your email account, so try to log in after about 30 minutes.

  • Is there one place I can learn more about BTC Technology?

     

    Yes!  We have a guide to BTC Technology with videos - this is our "technology camp" for new or returning students who need to get their basic "how to" questions about technology answered.

  • How do I log into BTC Student Email?

     

    Before you log on to BTC Student Email, you will need to create a password.

    • See this video tutorial for setting and resetting your BTC password.
    • If you haven’t created an email or you need to reset your password, you can do that here.
    • Your PIN is your six digit birthdate (example: 010795).
    • To find out your student ID number click here.
    • Then, go to the student email page to access the link to your student email account.
    • Your email username is lastnameXXXX@beltc.ctc.edu (XXXX = last four digits of your student I.D. number) Your password is the one that you just created.
    Allow 30 minutes for your new password to sync to your email account.

    • Get more help by emailing us: StudentEmailHelp@btc.edu

  • How do I transfer my BTC email to my other email account?

     

    • The BTC Student Email (Outlook) can forward to the email you use most often.

    • See this video tutorial on BTC Student Email that demonstrates email forwarding.

    • To set up email forwarding:

    o Log into your BTC Student email.
    o Click on the Settings “cog wheel” in the upper right-hand corner.
    o Scroll all the way to the bottom and click on “View All Outlook Settings.”
    o There are many ways to customize at this page, but look for “Forwarding.”
    o Click on “Enable Forwarding” and input the email address where you want your BTC student email forwarded to.
    o Click on “SAVE” and you’re done.
  • What is my PIN?

     

    What is my PIN default?
    • Your PIN is your 6-digit birthdate in the format MMDDYY (i.e. June 20, 1995 PIN would be 062095).
    How I change my PIN?
    • Change your PIN at this link.
    How do I get my PIN reset back to the default?
    • We have a form to fill out. It can take at least 24 hours to have your PIN reset back to the default.

  • I've heard I can download Microsoft Office to my laptop. How do I do that?

     

    Here are options for learning how to download the Microsoft Office Suite:

    • This guide offers video instruction, step-by-step (starting with login into your student email).
    • Student Technology Guides offers a PDF instruction sheet.

    How many devices can I use Microsoft Office on?
    • You can load Microsoft Office on up to 5 PCs or Macs as well as any apps on mobile devices you own.
    • You can also use Microsoft Office via Remote Desktop without downloading.


    How long will I have access to Microsoft Office via BTC?
    • When you download the software, it will be fully functional until 1 year after you graduate or withdraw from BTC. At that time, you'll be given the option to convert your account into a paid subscription through Microsoft. If you decline, functionality of the applications will be reduced to viewing capability only. You will no longer be able to create or edit documents.

  • How do I get help with Canvas?

     

    Try the Canvas 101 online tutorial!  It will introduce you to Canvas's basic features and technology requirements.  For more help, the Canvas Student Guide is another online resource about how to use and navigate within Canvas.   You can also reach eLearning staff during business hours directly by calling 360.752.8555, or emailing elearninghelp@btc.edu

  • How do I download Microsoft ACCESS?

     

    This guide will show you step-by-step instructions, with screen shots, on how to download Microsoft ACCESS (as part of the Microsoft Office Suite) on a PC.


    Is there a Mac version of Microsoft Access?
    • The Mac version of Microsoft Office that students download via their email does not include ACCESS, however you may use ACCESS via Remote Desktop.  Mac and Chromebook users will not be able to download ACCESS.  Help with Remote Desktop is available from our BTC Technology Camp guide.

  • How do I access BTC Remote Desktop?

     

    Remote Desktop use differs between PC and Mac users.

  • How can I brush up on my computer skills?

     

    If you are feeling rusty or unsure about using a computer, you can learn or review basic technology skills using the free Northstar Digital Literacy program.

  • How can I find career coaching information online?

     

    BTC has a new career assessment tool called Career Coach.  At this site you can browse career options, find the programs at BTC that match your skills, and even work on your resume.

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Library Study Rooms

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Print / Copy / Scan / Fax

  • How do I add money to my print account?

     

    The Campus Store and the Cashier sell print cards with instructions on the back for redeeming the value on your account. If they are closed after hours, print cards may also be purchased at the Library Information Desk.

  • Where can I purchase a print card?

     

    The Campus Store and the Cashier sell print cards in amounts of $1, $5 and $10. If the campus store is closed, the Library Information Desk has print cards available for purchase.

  • Can I print from my laptop on campus?

     

    Printing is not currently available from personal devices. To print, you must login to your network account on a BTC computer.

  • Where can I print in color? How much does it cost?

     

    You can print in color or black and white from the computers in the library, including the computers in the study rooms. The print jobs are released in the print/copy room and cost for color printing is $0.50 a page.

  • Does the Library have scanners?

     

    Yes, we have 2 desktop scanners and one copier-printer-scanner. For assistance using these, ask at the Library Information Desk.

  • Does the Library have a fax machine?

     

    No. There are free faxing services available via the internet or through commercial copy stores (such as Kinko's) that offer faxing for a fee.

  • Where can I find information about copyright?

     

    We have a research guide titled "Copyright Basics"  that explains many of the ins and outs of copyright, including the Four Factors to determine fair use.

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Hours & Contacts

Hours

Monday-Thursday 7:30 a.m. – 5 p.m. / Friday 7:30 a.m. - 3:30 p.m.

Virtual Assistance

Library Virtual Assistance
Tu to Th: 10 a.m. to 1 p.m.
24/7 Chat
(24/7)
Book A Librarian
(by appointment)

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