Computer Support Specialist

Computer Support Specialist - AAS

In a world where everyday items are increasingly dependent upon computers – from phones to televisions to medical equipment – the need for skilled workers who can troubleshoot computer software issues is growing. If you enjoy combining technical and customer service skills in a variety of business and office settings, Bellingham Technical College’s Computer Support Specialist associate degree could be a good fit to get your tech career started. BTC’s Computer Support Specialist program will train you for top jobs in computer support, software, help desk support, PC support, and training and software support coordination.

BTC’s classes will train you in valuable software and computer support skills needed by companies big and small, including hospitals, financial institutions, large corporations, school districts, and universities. Computer hardware and software manufacturers also hire BTC’s program graduates to work as customer service representatives and help desk personnel.

Students in the Computer Support Specialist associate degree program at Bellingham Technical College will receive training in word processing, spreadsheets and databases; teaching others how to use computers and software; basic computer programming and website building; operating system installation and configuration; and more.

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Employment Information

68% BTC graduate placement rate

$48,277 starting annual wage
$61,090 average annual wage
$76,918 potential annual wage

Employment and Wage Data Sources

¹Employment data come from the Washington State Board for Community and Technical Colleges (SBCTC) and reflect WA/OR employment for students enrolled at BTC between 2017-18 and 2019-20. Students are included in the employment rate if they left with a credential. Rates are not shown for programs with fewer than 10 students meeting the above criteria.

²Whatcom County and WA State wage data come from Washington State Employment Security Department (ESD) 2021 Occupational Employment and Wage Estimates and reflect 2018-21 employment. Wage data represent occupations that BTC faculty have identified as the most relevant career paths for program graduates. Note that these wages reflect employees with varying educational levels/credentials. For cases in which multiple occupations have been identified by faculty, a weighted percentile is calculated using each occupation’s percentile wage and employment size estimate. Wages are not shown for programs for which occupations do not meet the ESD’s minimum thresholds for publishing. If the program has wage data from the Washington SBCTC that involves shift work, these ESD wages reflect the same number of hours used in the annual wage calculation. Starting wage = 25th percentile, median wage = 50th percentile, wage potential = 75th percentile.

Estimated Program Costs

Estimated Books, Tools and Supplies Costs

Tuition Fees and Rates

Entry Information

When Can I Start?

This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

What are the Minimum Entry Requirements?

A cumulative GPA of 2.0 or greater and a grade of C will be the minimum passing grade for all courses.

Admissions application and assessment testing in Reading, Math and Writing is required. Your score on the test and/or your previous transcripts will determine where you begin your course sequence. Contact Admissions at 360.752.8345 or at admissions@btc.edu for assistance with academic planning.

What are My Next Steps?

1. Apply to BTC and Financial Aid
2. Assess Your Starting Point
3. Advising & Registration
4. Prepare to Attend

Classes

Total Program Credits: 90

Current Students: Learn how to use this page to register for classes
You are now able to sign up for classes in ctcLink using the class list below. It requires certain steps to work smoothly. Please read and follow the instructions:
Once at the beginning of each session:
- Follow the link below which will open the ctcLink login screen in a new browser tab
- In the new tab login to ctcLink
- Return back to this tab
These steps log you into ctcLink and keep you logged in until you log out manually or close your browser. If you or a public computer it is good security practice to logout and close all browser windows when you are done.
Proceed to ctcLink login in new window
For each class:
- Click on the name of the class below to show future offerings
- Click the 'Find in ctcLink' button below the class you wish to find. (Button will only show if registration is open.)
- A new tab with the ctcLink Class Search tool will open
- Without changing any of the filter options, click the 'Search' button
- Only the specific class you selected will show. If logged in following the steps above, you will be able to register for the class.

Quarter 1
AMATH 100 Applied Occupational Math 5 CR
This course emphasizes mathematics used in the professional technical occupations. Students will learn mathematical skills in the following: fractions, decimals, percents, ratios & proportions, U.S. Customary Units and metric measurement systems, basic geometry and elementary algebra. The course will include relevant technical applications and the use of a calculator.
Prerequisites:
ACCUPLACER Arithmetic (230) or higher or ABE 050 with a C or higher or approved alternative placement criteria.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 TTh 10:30 AM-12:40 PM Hegeberg
Spring 2023
04/05/2023-06/23/2023 MWF 8:30 AM-9:50 AM Hegeberg
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
OR
BUS 150 Math for Business 5 CR
Financial management is an important aspect of any organization. Students will apply math concepts to business applications as they study financial institutions, statistics, pricing and sales, payroll, debt, investing, and insurance. These topics are useful in both career and personal life.
Prerequisites:
ACCUPLACER Reading (247) or higher OR RDG 085 with a C or higher, and AND ACCUPLACER Arithmetic (254) or higher OR MATH 90 with a C or higher
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 MWF 12:30 PM-1:50 PM Pedersen
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
OR
MATH& 107 Math in Society 5 CR
This course exposes students to mathematical thoughts and quantitative thinking to solve problems in the context of real-world scenarios. It introduces topics such as consumer problem solving, voting/decision theory, graph theory, growth and decay models, finance, statistics, probability, and counting systems in the context of their applications.
Prerequisites:
ACCUPLACER AAF (240) or higher or MATH 099 with a C or higher.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 Newton
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
Or Higher

BIT 100

Survey of Business and Information Technology

2 CR

IT 101 Using Network Computer Systems 5 CR
This course provides an introduction to the use of networked computer systems. Topics include the implementation and use of campus and departmental learning resources, basic operating system use including file system navigation and command line interfaces, basic keyboarding skills, network authentication and networked resource access.
Prerequisites:
ACCUPLACER Reading (247) or higher OR RDG 085 with a C or higher, and ACCUPLACER Writing (245) or higher OR ENGL 092 with a C or higher, and ACCUPLACER Arithmetic (230) or higher OR MATH 090 with a C or higher OR ABE 050 with a C or higher.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 TTh 12:30 PM-2:20 PM Massey
01/04/2023-03/24/2023 Massey
Fall 2023
09/20/2023-12/08/2023 MW 9:00 AM-10:50 AM Massey
09/20/2023-12/08/2023 TTh 12:30 PM-2:20 PM Massey
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
IT 141 A+ Operating Systems 5 CR
This course provides an introduction to PC Software in coordination with the CompTIA A+ Software high-level exam objectives. Topics include computer operating systems, basic networking utilities, computer security and application troubleshooting.
Prerequisites:
(IT 101 with a D or higher or concurrent enrollment in IT 101) or (IT 105 with a D or higher or concurrent enrollment in IT 105) or (CAP 101 with a C or higher or concurrent enrollment in CAP 101) or Instructor permission.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 MW 12:30 PM-2:20 PM Hagglund
01/04/2023-03/24/2023 Hagglund
Fall 2023
09/20/2023-12/08/2023 TTh 9:00 AM-10:50 AM Burkeland
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
Quarter 2
IT 112 A+ Hardware 5 CR
This course provides an introduction to PC Hardware in coordination with the CompTIA A+ Hardware high-level exam objectives. Topics include computer hardware systems, basic networking, mobile devices and troubleshooting.
Prerequisite:
(IT 101 with a D or higher or concurrent enrollment in IT 101) or (IT 105 with a D or higher or concurrent enrollment in IT 105) or (CAP 101 with a C or higher or concurrent enrollment in CAP 101) or Instructor permission.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 TTh 9:00 AM-10:50 AM Massey
01/04/2023-03/24/2023 Massey
Spring 2023
04/05/2023-06/23/2023 Th 9:00 AM-10:50 AM Massey
04/05/2023-06/23/2023 Massey
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
CAP 138 Microsoft Word 5 CR
Microsoft Word is the industry leader in word processing and is used to create, format, and manage business documents. Students will work with mail merge, graphics, and reference elements, and use accessibility and collaboration tools. Students will also create OneNote notebooks. This course prepares students for the Microsoft Office Specialist Word certification exam.
Prerequisites:
CAP 101 with a C or higher.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 MW 10:10 AM-11:30 AM Pedersen
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
CAP 142 Microsoft Excel 5 CR
Microsoft Excel is the industry leading spreadsheet application and is used to create spreadsheets, organize and analyze data, write formulas, create charts, and has security and collaboration features. This course prepares students for the Microsoft Office Specialist Excel certification exam.
Prerequisites:
CAP 101 with a C or higher.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 Camden
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
Quarter 3
BUS& 101 Introduction to Business 5 CR
Students are introduced to the broad field of business and its organization, operation and management. Business opportunities, ownership, marketing, physical factors, human resource, finance, regulations and decision-making processes are emphasized. Other topics include problems of organization, strategic management and controls. Fulfills the social science requirements at Bellingham Technical College.
Prerequisite:
Recommend experience in Word processing, spreadsheets, and presentation software.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 Miller
Spring 2023
04/05/2023-06/23/2023 T 10:30 AM-12:40 PM Miller
Fall 2023
09/20/2023-12/08/2023 Th 10:30 AM-12:40 PM Miller
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
AENGL 100 Applied English 5 CR
This applied English course focuses on the workplace communication skills needed to send, receive, and process oral and written information. Along with a review of writing fundamentals, learners will use principles of clear communication, professionalism, and cultural awareness in occupational contexts. Learners will sharpen their reading, writing, and presentation skills.
Prerequisites:
ACCUPLACER Reading (247) or higher or RDG 085 with a C or higher, and ACCUPLACER Writing (245) or higher or ENGL 092 with a C or higher.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 TTh 8:00 AM-10:10 AM Gernand
Spring 2023
04/05/2023-06/23/2023 TTh 10:30 AM-12:40 PM Gernand
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
OR
BUS 191 Technical Communications 5 CR
Good communication skills in the business world are essential. Organizations suffer when employees, supervisors, and customers do not understand each other. Throughout this course, students will analyze various forms of written, verbal, and non-verbal communication including correspondence, technical descriptions, and presentation skills.
Prerequisites:
ACCUPLACER Reading (247) or higher OR RDG 085 with a C or higher, AND ACCUPLACER Writing (245) or higher OR ENGL 092 with a C or higher OR BUS 188 with a C or higher.
Current & Future Offerings:
Spring 2023
04/05/2023-06/23/2023 Pedersen
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
OR
ENGL& 101 English Composition I 5 CR
A composition course in which students read, analyze, and write essays using a variety of rhetorical strategies, as well as develop and verbally express ideas clearly and effectively. The critical reading of essays will provide a basis for the student's own critical writing, which will reflect a command of college-level literacy standards. Attention to writing fundamentals and stylistic techniques will also be included. Word processing, email and internet knowledge required.
Prerequisite:
ACCUPLACER Reading Comprehension score of 85 or RDG 085 with a C or higher, AND ACCUPLACER Sentence Skills score of 86 or ENGL 092 with a B or higher or AENGL 100 with a C or higher
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 TTh 1:10 PM-3:20 PM Richards
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
OR
ENGL& 102 English Composition II 5 CR
Intermediate academic essay writing. Emphasis on critical reading and writing, synthesis of cross-disciplinary texts, documentation of sources and argumentation.
Prerequisite:
ENGL& 101 with a C or higher
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 Richards
Spring 2023
04/05/2023-06/23/2023 Richards
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
CMST& 210 Interpersonal Communications 5 CR
Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and communicating in a diverse world.
Prerequisites:
ACCUPLACER Reading (247) or higher or RDG 085 with a C or higher, and ACCUPLACER Writing (245) or higher or ENGL 092 with a C or higher.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 MW 8:30 AM-9:50 AM Zamora
Spring 2023
04/05/2023-06/23/2023 MWF 8:30 AM-9:50 AM Burns
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
OR
PSYC& 100 General Psychology 5 CR
An overview of the factors affecting behavior including topics related to theories of learning, the senses, perceptions, nervous system, emotions, personality theory, motivation, abnormal behavior and therapy, and social psychology.
Prerequisite:
ACCUPLACER Reading (256) or higher OR RDG 085 with a B or higher, and ACCUPLACER Writing (255) or higher OR ENGL 092 with a B or higher OR AENGL 100 with a C or higher, OR BUS 191 with a C or higher.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 MW 12:30 PM-1:50 PM Smith
Spring 2023
04/05/2023-06/23/2023 MW 2:10 PM-3:30 PM Smith
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
OR
SOC& 101 Introduction to Sociology 5 CR
This course introduces the major concepts and definitions of the science of sociology. Basic sociological inquiry is covered, and how social forces shape communal and individual behaviors and attitudes. Topics include socialization, cultures, deviance, social control, inequality, power, social class, race, gender, and institutions. Students learn the basic theories and perspectives of sociology and how those theories apply to the social landscape.
Prerequisite:
ACCUPLACER Reading (256) or higher or RDG 085 with a B or higher, and ACCUPLACER Writing (255) or ENGL 092 with a B or higher or AENGL 100 with a C or higher.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 Pollard
Spring 2023
04/05/2023-06/23/2023 Pollard
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
Quarter 4
CAP 146 Microsoft Access 3 CR
Organize data with Microsoft Access. Students will learn to apply rules for table design, establish relationships between tables, create queries to analyze data, create forms for data entry and data search, and create reports that present information in professional format. This course prepares students for the Microsoft Office Specialist Access certification exam.
Prerequisites:
CAP 101 with a C or higher.

Computer Support Specialist students may choose elective credits from any 100 level or higher courses with the following prefixes: ACCT, BUS, BUS&, CAP, CIS, CS, CS&, ECON, HT, LGL, IT, or MGMT. Courses taken to meet the general education or program core requirements may not be used for electives.

10 CR

Quarter 5
IT 120 Command Line Interface and Scripting 5 CR
This course introduces students to scripting using command line interfaces. Industry standard scripting languages in Linux and Microsoft operating systems will provide the platforms on which to learn syntax, flow control, variables, arrays, basic parsing and text manipulation.
Prerequisite:
(IT 101 with a D or higher or concurrent enrollment in IT 101) or (IT 105 with a D or higher or concurrent enrollment in IT 105) or (CAP 101 with a C or higher or concurrent enrollment in CAP 101) or Instructor permission.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 MW 12:30 PM-2:20 PM Falta
01/04/2023-03/24/2023 Falta
Spring 2023
04/05/2023-06/23/2023 TTh 9:00 AM-10:50 AM Burkeland
04/05/2023-06/23/2023 Burkeland
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
IT 160 Network Technology I 5 CR
This course provides an introduction to the configuration, management and troubleshooting of common wired and wireless network devices. Topics include TCP/IP, DNS, DHCP, OSI Reference Model, cabling fundamentals, network topologies, and network diagramming.
Prerequisites:
IT 112 with a D or higher or IT 141 with a D or higher.
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 TTh 12:30 PM-2:20 PM Rehm
01/04/2023-03/24/2023 Rehm
Spring 2023
04/05/2023-06/23/2023 MW 12:30 PM-2:20 PM Rehm
04/05/2023-06/23/2023 Rehm
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.

5 CR

Quarter 6
IT 142 Windows Desktop I 5 CR
An introduction to the Windows desktop operating system that includes operating system configuration, installation, device and application management, maintenance, and file and folder controls.
Prerequisites:
IT 120 with a D or higher and IT 141 with a D or higher and completion of or concurrent enrollment in IT 160.
Current & Future Offerings:
Spring 2023
04/05/2023-06/23/2023 TTh 12:30 PM-2:20 PM Rehm
04/05/2023-06/23/2023 Rehm
Fall 2023
09/20/2023-12/08/2023 MW 9:00 AM-10:50 AM Rehm
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.
IT 270 Field-Based Experience 5 CR
Students will arrange to work in a college approved, information technology related, work environment. The field-based experience provides exposure to a typical work environment, opportunities for customer service and technical skill development, and mentorship by industry professionals.
Prerequisite:
Instructor Permission
Current & Future Offerings:
Winter 2023
01/04/2023-03/24/2023 Rehm
Spring 2023
04/05/2023-06/23/2023 Burkeland
Summer 2023
07/05/2023-08/29/2023 Rehm
Fall 2023
09/20/2023-12/08/2023 Rehm
Icon Key
- Online Asynchronous
- Online Synchronous
- Hybrid Asynchronous
- Hybrid Synchronous
- Face-to-Face
- Self-Support
- Definitions
  Online Asynchronous - The class is taught completely online. There are no scheduled class times that are required; all online work is completed asynchronously. There is no face-to-face instruction.
  Online Synchronous - The class is taught completely online; attendance at scheduled online class meetings at specific times is required. There is no face-to-face instruction.
  Hybrid Asynchronous - This is a hybrid class. The class meets face-to-face for scheduled classes at specific times; all online work is completed asynchronously.
  Hybrid Synchronous - This is a hybrid class. The class meets both face-to-face and online for scheduled classes at specific times.
  Face-to-Face - This class meets face-to-face for scheduled classes at specific times. There is no online instruction, although an online learning platform may be used supplementally.
  
  Self Support - Self-Support classes have different fees and refund policy than state-supported classes. See the Tuition and Fees page for more details.
  
  Synchronous - Online class meetings are scheduled to occur in real time.
  Asynchronous - No required online class meetings are scheduled.
  
  Note: All modalities include regular coursework due dates and require class participation.

5 CR

View past class requirements for this program.
Select the year closest to the year started, without going over, to see program requirements for a student who started the program that year:

Program Outcomes

After successfully completing this program, students will be able to:

Apply industry standard IT networking solutions to understand and troubleshoot networking issues.
Design and develop an IT Helpdesk disaster recovery plan.
Troubleshoot operating systems or software problems.
Design and develop a hardware-based user needs assessment.
Use a variety of scripting tools or languages to automate routine tasks.
Provide satisfactory helpdesk solutions to problems or scenarios with Word, Excel, Access, or PowerPoint using industry standard helpdesk procedures.
Provide efficient and effective IT technical support to clients in a manner that promotes safe computing practices and encourages effective working relationships.

Employment Outlook

Computer support positions are expected to be one of the fastest-growing jobs over the next decade. The rapid rate of growth and change in the tech industry requires a commitment to stay current with new technologies. Enhancing a Computer Support Specialist degree with industry-recognized certifications means BTC grads can compete for the best jobs in the software support industry.

Computer Support Specialist program graduates usually find jobs in the information support and IT departments of large organizations such as universities, government agencies, hospitals, financial institutions, and major corporations.

Program graduates also find jobs as telephone-based technicians and customer service representatives for hardware and software manufacturers. Other potential computer support jobs include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

The average annual wage in the software and computer support field is $55,973, with an earning potential of about $69,680 per year.*

Faculty & Support

Gregory Rehm

Degrees and Credentials
BS, Community Health Ed, Western Washington University
Certificate, Microsoft Certified Professional
Certificate, Professional Technical Education, Washington State
Certificate, Certified Netware Administrator
Certificate, Linux+ Certified
Certificate, A+ Certified Professional
Certificate, Network+ Certified Professional

Mike Massey

Mike Massey graduated from Western Washington University, in 1985, with a combined Bachelor of Arts degree in Computer Science and Business Administration, and a minor in History. For the next 15 years he worked as a computer programmer (Dealer Information Systems), and as a database programmer, network administrator and IT Manager at Western Washington University (WWU). During that time he also obtained his commercial pilot license and float plane rating from Trinity Western University. Mike has been teaching Computer Networking at Bellingham Technical College since 2000. He is currently pursuing a degree in Biology at WWU.

Degrees and Credentials
Certificate, Professional Technical Education, Washington State
MA, Biology, Miami University
BA, Business Administration/Computer Science, Western Washington University
Certificate, CompTIA Network+ Certified
Certificate, CompTIA A+ Certified
Certificate, Microsoft Certified Systems Engineer

Winter 2023
	01/04/2023-03/24/2023	TTh	10:30 AM-12:40 PM	Hegeberg
Spring 2023
	04/05/2023-06/23/2023	MWF	8:30 AM-9:50 AM	Hegeberg

Winter 2023
01/04/2023-03/24/2023	F	10:10 AM-11:30 AM	Pedersen
Spring 2023
	04/05/2023-06/23/2023	F	10:10 AM-11:30 AM	Pedersen
Summer 2023
07/05/2023-08/29/2023	T	12:00 PM-1:30 PM	Massey
Fall 2023
09/20/2023-12/08/2023	W	2:30 PM-3:50 PM	Massey

Winter 2023
01/04/2023-03/24/2023	TTh	12:30 PM-2:20 PM	Massey
01/04/2023-03/24/2023			Massey
Fall 2023
09/20/2023-12/08/2023	MW	9:00 AM-10:50 AM	Massey
09/20/2023-12/08/2023	TTh	12:30 PM-2:20 PM	Massey

Winter 2023
	01/04/2023-03/24/2023			Miller
Spring 2023
	04/05/2023-06/23/2023	T	10:30 AM-12:40 PM	Miller
Fall 2023
	09/20/2023-12/08/2023	Th	10:30 AM-12:40 PM	Miller

Winter 2023
	01/04/2023-03/24/2023	TTh	8:00 AM-10:10 AM	Gernand
Spring 2023
	04/05/2023-06/23/2023	TTh	10:30 AM-12:40 PM	Gernand

Winter 2023
	01/04/2023-03/24/2023	Richards
Spring 2023
	04/05/2023-06/23/2023	Richards

Winter 2023
	01/04/2023-03/24/2023	MW	12:30 PM-1:50 PM	Smith
Spring 2023
	04/05/2023-06/23/2023	MW	2:10 PM-3:30 PM	Smith

Winter 2023
	01/04/2023-03/24/2023	Pollard
Spring 2023
	04/05/2023-06/23/2023	Pollard

Winter 2023
	01/04/2023-03/24/2023	Rehm
Spring 2023
	04/05/2023-06/23/2023	Burkeland
Summer 2023
	07/05/2023-08/29/2023	Rehm
Fall 2023
	09/20/2023-12/08/2023	Rehm

Computer Support Specialist

Computer Support Specialist

Computer Support Specialist - AAS

Employment Information

Estimated Program Costs

Entry Information

When Can I Start?

What are the Minimum Entry Requirements?

What are My Next Steps?

Classes

Total Program Credits: 90

Current Students: Learn how to use this page to register for classes

Quarter 1

Quarter 2

Quarter 3

Quarter 4

Quarter 5

Quarter 6

View past class requirements for this program.

Program Outcomes

Employment Outlook

Faculty & Support

Gregory Rehm

Degrees and Credentials

Mike Massey

Degrees and Credentials