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Medical Office Support

Student filing records

Medical Office Support - Certificate

Attend the online session and learn about our Medical Administration Program! Learn more about our entry requirements and about funding and student support resources that can help you get started at BTC.

Train for a career as a medical receptionist, medical records specialist or health insurance specialist, through the Bellingham Technical College’s Medical Office Support program. Students will gain a broad base of knowledge in general medical office skills including: patient scheduling, medical insurance, medical records management, EHR documentation and medical office regulatory compliance policies. Medical Office Support program graduates typically find jobs at hospitals, physician offices, insurance companies, extended care facilities and home health care organizations.

Employment Information

  • Employment and Wage Data Sources

    BTC graduate employment rates:
    The graduate employment rate reflects placement rates of students who graduated from BTC in 2014-15, 2015-16, and 2016-17. The Washington State Board for Community and Technical Colleges Data Linking for Outcomes Assessment database pulls from Unemployment Insurance (UI) data across Washington and Oregon. UI data do not reflect BTC graduates who (a) are employed in states beyond those listed above or outside of the United States, (b) are self-employed, (c) are active duty members of the armed forces, (d) continued on to another educational institution, and/or (e) did not provide a social security number while enrolled at BTC.

    Washington State Employment Security Department 2018 Occupational Employment and Wage Estimates ( reflect 2014-2017 employment

    Starting annual wage = 25th percentile
    Average annual wage = 50th percentile
    Potential annual wage = 75th percentile

Estimated Program Costs


When Can I Start?

Students are typically offered enrollment in the Medical Office Support Program full-time once a year or in the part-time program at the start of each quarter on a space available basis. Some required courses are only offered once a year; full-time students who do not begin Fall quarter will not be able to complete the program in three (3) quarters.

This is an open enrollment program; students may start in any quarter; however, some courses are only offered once per year.

This program typically begins in the Fall Quarter.

Nursing & Allied Health Programs Attend the online session and learn about our Nursing & Allied Health programs, and about funding and student support resources that can help you get started at BTC

What are the Minimum Entry Requirements?

Admissions application and assessment testing in Reading, Math and Writing is required. Your score on the test and/or your previous transcripts will determine where you begin your course sequence. Contact Admissions at 360.752.8345 or at for assistance with academic planning.

  • A cumulative GPA of 2.0 or greater and minimum grade of C/2.0 for required courses.

Pre-Program Course Requirements

These requirements are for the Certificate.

  • Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.
  • Accuplacer Arithmetic score of 50 or a C grade or better in MATH 090.

What are My Next Steps?


Total Program Credits: 43

  • Quarter 1

  • HT 100Fundamentals of Medical Terminology5 CR
  • HT 103Diseases of the Human Body5 CR
  • HT 121Essentials of Anatomy Physiology5 CR
  • Quarter 2

  • HT 120Introduction to Medical Insurance Billing5 CR
  • HT 122Medical Office Procedures5 CR
  • CAP 101Microsoft Computer Applications5 CR
  • Quarter 3

  • HT 131Introduction to Medical Coding5 CR
  • HT 132Medical Records Management5 CR
  • HT 135Pharmacology for the Medical Office3 CR

Program Outcomes

Program Outcomes

Upon completion of this certificate program, graduates will be able to:

  • Perform front office tasks using simulated electronic health records software including scheduling appointments, registering patients, and documenting patient health information using correct medical terminology and editing skills.

  • Identify and apply the concepts of medical insurance billing reimbursement policies, practices and industry guidelines

  • Identify and describe medical coding systems and structure

  • Identify the governing bodies at the Federal, State and Local levels and analyze their impact on medical office operations


Jobs & Employment

Employment of medical records and health information technicians is expected to grow much faster than the average due to rapid growth in the number of medical tests, treatments, and procedures that will be increasingly scrutinized by third-party payers, regulators, courts, and consumers.

Computers are greatly simplifying the billing process and reducing the need for billing clerks, companies are putting greater emphasis on getting bills out faster in order to get paid more quickly. In addition, the fact that most billing clerks work in the fastest-growing sector of our economy (the health care sector) will generate more jobs for billing clerks in the future.

The average annual wage in this field is $43,472, with an earning potential of $54,288 annually.

Many jobs are in hospitals and the rest are mostly in offices of physicians, nursing care facilities, outpatient care centers, and home healthcare services. Insurance firms that deal in health matters employ a small number of health information technicians to tabulate and analyze health information. Public health departments also hire technicians to supervise data collection from healthcare institutions and to assist in research.


Faculty & Support

Photo of Shelley Walker
Shelley Walker
Medical Coding

Shelley Walker has been an instructor at Bellingham Technical College since 2014. She brings to BTC over fifteen years’ of experience working in the healthcare field. Shelley’s educational back ground includes a B.S. in Psychology and an M.B.A. degree.

Photo of Laura Doss
Laura Doss
College Navigator

Laura Doss has been at BTC for 10 years in the roles of Academic & Career Advisor, Student Navigator, Instructor, Completion Coach and now College Navigator for the Allied Health Programs. Laura earned her Bachelor of Science while serving in the US Army and stationed in Germany and her Master of Education while stationed at Fort Sill, OK. Her initial education and training was in the mental health field before moving into education. Outside of work, Laura likes to spend time with her four kids, walking the trails, cuddling with her tiny dog and reading a ton of books!