Degrees & Classes

Degrees & Classes

Computer Software Support

Associate Applied Science - Transfer

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Software Support Technology program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist.

You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Employment Information


75% BTC graduate placement rate

$44,450 starting annual wage

$55,973 average annual wage

$69,680 potential annual wage

Employment and wage data sources

Estimated Program Costs:


Estimated Books, Tools and Supplies Costs

Tuition Fees and Rates

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $55,973, with an earning potential of about $69,680 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the Catalog

TOTAL PROGRAM CREDITS90 credits

  • Quarter 1
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    1/7-3/26MWF10:10a-11:30aSTAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 26
    4/7-6/24MF12:30p-1:50pMILLER AOpenings: 24
    4/7-6/24Online STAFFOpenings: 26
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 50 or higher or RDG 085 with a C or higher.

    Future Offerings
    1/7-2/7TWThF 2:10p-3:10pPEDERSEN MOpenings: 24
    4/7-5/1WF10:10a-11:30aPEDERSEN MOpenings: 24
  • MATH& 141Precalculus I5 credits

    The focus of this course will be functions. Students manipulate and graph linear, polynomial, rational, exponential, logarithmic and quadratic functions. The course will also cover systems of equations, matrices and determinants, and their applications.

    Prerequisite:
    BTC College Level Math score of 75 or a C grade in MATH 099.

    Future Offerings
    1/8-3/25MWF10:10a-11:30aSTAFFOpenings: 28
    1/7-3/26Online STAFFOpenings: 24
    4/8-6/24MWF10:10a-11:30aSTAFFOpenings: 28
    4/7-6/24Online STAFFOpenings: 24
  • Required Courses for Program
  • Required Courses credits to TOTAL 90 Credits.

  • BUS& 101Introduction to Business5 credits

    Students are introduced to the broad field of business and its organization, operation and management. Business opportunities, ownership, marketing, physical factors, human resource, finance, regulations and decision-making processes are emphasized. Other topics include problems of organization, strategic management and controls. Fulfills the social science requirements at Bellingham Technical College.

    Prerequisite:
    Recommend experience in Word processing, spreadsheets, and presentation software.

    Future Offerings
    1/7-3/26T 8:00a-10:10aMILLER AOpenings: 24
    4/7-6/24TTh 8:00a-10:10aMILLER AOpenings: 24
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    1/7-3/26MWF10:10a-11:30aSTAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 26
    4/7-6/24MF12:30p-1:50pMILLER AOpenings: 24
    4/7-6/24Online STAFFOpenings: 26
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 50 or higher or RDG 085 with a C or higher.

    Future Offerings
    1/7-2/7TWThF 2:10p-3:10pPEDERSEN MOpenings: 24
    4/7-5/1WF10:10a-11:30aPEDERSEN MOpenings: 24
  • CAP 138MS Word5 credits

    Students receive hands-on instruction using the commands and features of Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 and CAP 105 with a C or higher grade in each course or instructor permission.

    Future Offerings
    1/7-3/26TTh10:30a-12:40pSTAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 26
  • CAP 142MS Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    1/7-3/26Th 8:00a-10:10aSTAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 26
  • CAP 146MS Access5 credits

    This course introduces students to using Microsoft Access to manage data. Students learn and apply rules for table design, establish meaningful relationships between tables, create queries to analyze data, create forms for data entry and data search, and create reports that presents information in professional format.

    Prerequisite:
    CAP 101 with a C or higher or Instructor permission.

    Future Offerings
    1/7-3/26MWF 8:30a-9:50aSTAFFOpenings: 24
  • CAP 148MS PowerPoint3 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    4/7-6/24Th 8:00a-10:10aSTAFFOpenings: 24
  • CIS 160Computer User Support I5 credits

    Provides an overview of topics relevant to working at a help desk. Student will learn computer user support skills and strategies, including problem solving, customer service, and call tracking.

    Prerequisite:
    CAP 101 with a C or higher or Instructor permission.

    Future Offerings
    4/7-6/24TTh10:30a-12:40pSTAFFOpenings: 24
  • CIS 276Field-Based Experience5 credits

    Students will arrange to work in an office, solving computer software, hardware or operating system problems for users. The field-based experience may be paid or unpaid at 165 hours on site

    Prerequisite:
    Instructor permission.

    Future Offerings
    1/7-3/26ARRMILLER AOpenings: 24
    4/7-6/24ARRMILLER AOpenings: 24
  • CMST& 210Interpersonal Communication5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    1/9-3/26Th 6:00p-8:10pSTAFFOpenings: 28
    1/8-3/25MW 2:10p-3:30pSTAFFOpenings: 24
    1/7-3/26TTh 1:10p-3:20pSTAFFOpenings: 28
    1/8-3/25MWF 8:30a-9:50aSTAFFOpenings: 28
    1/7-3/26Online STAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 24
    4/8-6/24MW 2:10p-3:30pSTAFFOpenings: 24
    4/7-6/23TTh 8:00a-10:10aSTAFFOpenings: 28
    4/8-6/24MWF 8:30a-9:50aSTAFFOpenings: 28
    4/7-6/23TTh 6:00p-8:10pSTAFFOpenings: 28
    4/7-6/23TTh 1:10p-3:20pSTAFFOpenings: 28
    4/7-6/24Online STAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 24
  • OR

  • PSYC& 100General Psychology5 credits

    An overview of the factors affecting behavior including topics related to theories of learning, the senses, perceptions, nervous system, emotions, personality theory, motivation, abnormal behavior and therapy, and social psychology.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.

    Future Offerings
    1/7-3/26Online STAFFOpenings: 24
    1/8-3/25MWF10:10a-11:30aSTAFFOpenings: 28
    1/8-3/25MW12:30p-1:50pSTAFFOpenings: 24
    4/8-6/24MWF10:10a-11:30aSTAFFOpenings: 28
    4/8-6/24MW 2:10p-3:30pSTAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 24
  • OR

  • SOC& 101Introduction to Sociology5 credits

    This course introduces the major concepts and definitions of the science of sociology. Basic sociological inquiry is covered, and how social forces shape communal and individual behaviors and attitudes. Topics include socialization, cultures, deviance, social control, inequality, power, social class, race, gender, and institutions. Students learn the basic theories and perspectives of sociology and how those theories apply to the social landscape.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.

    Future Offerings
    1/7-3/24T 8:00a-10:10aSTAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 24
  • ENGL& 101English Composition I5 credits

    A composition course in which students read, analyze, and write essays using a variety of rhetorical strategies, as well as develop and verbally express ideas clearly and effectively. The critical reading of essays will provide a basis for the student's own critical writing, which will reflect a command of college-level literacy standards. Attention to writing fundamentals and stylistic techniques will also be included. Word processing, email and internet knowledge required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or RDG 085 with a C or higher, and Accuplacer Reading Comprehension score of 85 or RDG 085 with a B or higher and Accuplacer Sentence Skills score of 86 or ENGL 092 with a B or higher or AENGL 100 with a C or higher.

    Future Offerings
    1/7-3/26Online STAFFOpenings: 24
    1/7-3/26TTh 1:10p-3:20pSTAFFOpenings: 26
    1/8-3/25MW 8:30a-9:50aSTAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 24
    4/8-6/24MWF10:10a-11:30aSTAFFOpenings: 24
    4/7-6/23T10:30a-12:40pSTAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 24
  • IT 112A+ Hardware5 credits

    This course provides an introduction to PC Hardware in coordination with the CompTIA A+ Hardware high-level exam objectives. Topics include computer hardware systems, basic networking, mobile devices and troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/26MW12:30p-2:20pMASSEY MOpenings: 24
    4/7-6/24TTh 9:00a-10:50aMASSEY MOpenings: 24
  • IT 120Command Line Interface and Scripting5 credits

    This course introduces students to scripting using command line interfaces. Industry standard scripting languages in Linux and Microsoft operating systems will provide the platforms on which to learn syntax, flow control, variables, arrays, basic parsing and text manipulation.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/26MW 9:00a-10:50aMASSEY MOpenings: 24
    4/7-6/24MW12:30p-2:20pFALTA EOpenings: 24
  • OR

  • IT 121Introduction to Programming5 credits

    This course introduces students to the fundamentals of good program design, coding, testing, and documentation. Students will learn to employ good user interface design, standardization and variable naming, decision operators, looping mechanisms, subroutines and error handling as they build their own programs.


    Future Offerings
    4/7-6/24TTh12:30p-2:20pMASSEY MOpenings: 24
  • IT 141A+ Operating Systems5 credits

    This course provides an introduction to PC Software in coordination with the CompTIA A+ Software high-level exam objectives. Topics include computer operating systems, basic networking utilities, computer security and application troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/26TTh12:30p-2:20pBURKELAND KOpenings: 24
    4/7-6/24MW 9:00a-10:50aBURKELAND KOpenings: 24
  • IT 160Network Technology I5 credits

    This course provides an introduction to the configuration, management and troubleshooting of common wired and wireless network devices. Topics include TCP/IP, DNS, DHCP, OSI Reference Model, cabling fundamentals, network topologies, and network diagramming.

    Prerequisite:
    IT 112 with a D or higher OR IT 141 with a D or higher.

    Future Offerings
    1/7-3/26MW12:30p-2:20pREHM GOpenings: 24
    4/7-6/24TTh 9:00a-10:50aREHM GOpenings: 24
  • MATH& 141Precalculus I5 credits

    The focus of this course will be functions. Students manipulate and graph linear, polynomial, rational, exponential, logarithmic and quadratic functions. The course will also cover systems of equations, matrices and determinants, and their applications.

    Prerequisite:
    BTC College Level Math score of 75 or a C grade in MATH 099.

    Future Offerings
    1/8-3/25MWF10:10a-11:30aSTAFFOpenings: 28
    1/7-3/26Online STAFFOpenings: 24
    4/8-6/24MWF10:10a-11:30aSTAFFOpenings: 28
    4/7-6/24Online STAFFOpenings: 24
  • Electives
  • Computer Software Support students may choose elective credits from any 100 level of higher courses with the following prefixes: ACCT, BUS, CAP, CIS, CS, CS&, ECON, HRM, HT, LGL, IT, or MGMT. Courses taken to meet the general education or program core requirements may not be used for electives.15 credits

TOTAL PROGRAM CREDITS90 credits

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

What Are The Minimum Entry Requirements?


Entry Requirements

ACCUPLACER Classic (valid for 5 years from testing date):

  • Reading Comprehension score of 71 or RDG 085 with a grade of C or higher
  • Sentence Skills score of 71 or ENGL 092 with a grade of C or higher
  • Arithmetic score of 50 or MATH 090 with a grade of C or higher

ACCUPLACER Next-Generation (starting January 23, 2019):

  • Reading score of 247 or RDG 085 with a grade of C or higher
  • Writing score of 245 or ENGL 092 with a grade of C or higher
  • Arithmetic score of 238 or MATH 090 with a grade of C or higher

ENGL& 101 and MATH& 107 or higher are requirements for AAS-T graduation. To place into these classes, higher scores are needed (please see classes tab).

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

After successfully completing this program, students will be able to:

  • Apply industry standard IT networking solutions to understand and troubleshoot networking issues.
  • Design and develop an IT Helpdesk disaster recovery plan.
  • Troubleshoot operating systems or software problems.
  • Design and develop a hardware-based user needs assessment.
  • Use a variety of scripting tools or languages to automate routine tasks.
  • Provide satisfactory helpdesk solutions to problems or scenarios with Word, Excel, Access, or PowerPoint using industry standard helpdesk procedures.
  • Provide efficient and effective IT technical support to clients in a manner that promotes safe computing practices and encourages effective working relationships.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Degrees and Certifications


Certificate, Microsoft Technology Associate

Contact Info


- Room

 

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.


Associate of Applied Science Degree

Computer Software Support Program

In a world where everyday items are increasingly dependent upon computers – from phones to televisions to medical equipment – the need for skilled workers who can troubleshoot computer software issues is growing. If you enjoy combining technical and customer service skills in a variety of business and office settings, Bellingham Technical College’s Computer Software Support Technology associate degree could be a good fit to get your tech career started. BTC’s Computer Software Support Technology program will train you for top jobs in computer support, software, help desk support, PC support, and training and software support coordination.

BTC’s classes will train you in valuable software and computer support skills needed by companies big and small, including hospitals, financial institutions, large corporations, school districts, and universities. Computer hardware and software manufacturers also hire BTC’s program graduates to work as customer service representatives and help desk personnel.

Students in the Computer Software Support associate degree program at Bellingham Technical College will receive training in word processing, spreadsheets and databases; teaching others how to use computers and software; basic computer programming and website building; operating system installation and configuration; and more.

Computer Software Support Associate Degree and Certificate Programs

AAS: Take six quarters of classes and graduate with your associate degree in computer software support, ready to get top computer and software support jobs.

AAS-T: Take six quarters of classes and graduate with your associate degree in computer software support, ready for computer and software support jobs. Or transfer your class credits to a four-year college or university to earn your bachelor’s degree.

Computer Applications Specialist Certificate: This 62-credit certificate program prepares BTC graduates for jobs with information technology and computer support firms or with companies that use computer networks.

Computer Software Support Jobs & Employment

Computer support positions are expected to be one of the fastest-growing jobs over the next decade. The rapid rate of growth and change in the tech industry requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry-recognized certifications means BTC grads can compete for the best jobs in the software support industry.

Computer software support program graduates usually find jobs in the information support and IT departments of large organizations such as universities, government agencies, hospitals, financial institutions, and major corporations.

Program graduates also find jobs as telephone-based technicians and customer service representatives for hardware and software manufacturers. Other potential computer support jobs include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

The average annual wage in the software and computer support field is $55,973, with an earning potential of about $69,680 per year.*

Employment Information


75% BTC graduate placement rate

$44,450 starting annual wage

$55,973 average annual wage

$69,680 potential annual wage

Employment and wage data sources

Estimated Program Costs:


Estimated Books, Tools and Supplies Costs

Tuition Fees and Rates

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $55,973, with an earning potential of about $69,680 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the Catalog

TOTAL PROGRAM CREDITS90 credits

  • Quarter 1
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    1/7-3/26MWF10:10a-11:30aSTAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 26
    4/7-6/24MF12:30p-1:50pMILLER AOpenings: 24
    4/7-6/24Online STAFFOpenings: 26
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 50 or higher or RDG 085 with a C or higher.

    Future Offerings
    1/7-2/7TWThF 2:10p-3:10pPEDERSEN MOpenings: 24
    4/7-5/1WF10:10a-11:30aPEDERSEN MOpenings: 24
  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications in the areas of banking, business statistics, markup/markdown, payroll, debt, credit cards, investments, and insurance. It is recommended that students have a calculator with the exponent function.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a "C" or higher or instructor permission.

    Future Offerings
    1/7-3/26Online PEDERSEN MOpenings: 26
  • Required Courses for Program
  • Required Courses credits to TOTAL 90 Credits.

  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications in the areas of banking, business statistics, markup/markdown, payroll, debt, credit cards, investments, and insurance. It is recommended that students have a calculator with the exponent function.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a "C" or higher or instructor permission.

    Future Offerings
     ARRPEDERSEN M
  • BUS 171Technical Communications5 credits

    This course introduces students to effective written and oral business communication. Students will learn to compose effective business writings including letters, memos, technical descriptions and procedures, reports, and employment documents. Students will learn effective oral presentation and job interviewing skills. Students will use various forms of technology including email, online file sharing and live web conferencing. Students will need access to web cam and audio. It is recommended that BUS 188 (Business English) and CAP106 (Formatting with MS Word) be taken before BUS 171 (Technical Communications). NOTE: When this course is taught online, students will be expected to participate in two synchronous web conferences.

    Prerequisite:
    Accuplacer scores: 71 Reading or a C or higher in RDG 085; 71 Sentence Skills or a C or higher in ENGL 092; CAP 101 with a C or higher and CAP 105 with a C or higher.

    Future Offerings
    4/7-6/24Online PEDERSEN MOpenings: 26
  • BUS& 101Introduction to Business5 credits

    Students are introduced to the broad field of business and its organization, operation and management. Business opportunities, ownership, marketing, physical factors, human resource, finance, regulations and decision-making processes are emphasized. Other topics include problems of organization, strategic management and controls. Fulfills the social science requirements at Bellingham Technical College.

    Prerequisite:
    Recommend experience in Word processing, spreadsheets, and presentation software.

    Future Offerings
    1/7-3/26T 8:00a-10:10aMILLER AOpenings: 24
    4/7-6/24TTh 8:00a-10:10aMILLER AOpenings: 24
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    1/7-3/26MWF10:10a-11:30aSTAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 26
    4/7-6/24MF12:30p-1:50pMILLER AOpenings: 24
    4/7-6/24Online STAFFOpenings: 26
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 50 or higher or RDG 085 with a C or higher.

    Future Offerings
    1/7-2/7TWThF 2:10p-3:10pPEDERSEN MOpenings: 24
    4/7-5/1WF10:10a-11:30aPEDERSEN MOpenings: 24
  • CAP 138MS Word5 credits

    Students receive hands-on instruction using the commands and features of Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 and CAP 105 with a C or higher grade in each course or instructor permission.

    Future Offerings
    1/7-3/26TTh10:30a-12:40pSTAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 26
  • CAP 142MS Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    1/7-3/26Th 8:00a-10:10aSTAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 26
  • CAP 146MS Access5 credits

    This course introduces students to using Microsoft Access to manage data. Students learn and apply rules for table design, establish meaningful relationships between tables, create queries to analyze data, create forms for data entry and data search, and create reports that presents information in professional format.

    Prerequisite:
    CAP 101 with a C or higher or Instructor permission.

    Future Offerings
    1/7-3/26MWF 8:30a-9:50aSTAFFOpenings: 24
  • CAP 148MS PowerPoint3 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    4/7-6/24Th 8:00a-10:10aSTAFFOpenings: 24
  • CIS 160Computer User Support I5 credits

    Provides an overview of topics relevant to working at a help desk. Student will learn computer user support skills and strategies, including problem solving, customer service, and call tracking.

    Prerequisite:
    CAP 101 with a C or higher or Instructor permission.

    Future Offerings
    4/7-6/24TTh10:30a-12:40pSTAFFOpenings: 24
  • CIS 276Field-Based Experience5 credits

    Students will arrange to work in an office, solving computer software, hardware or operating system problems for users. The field-based experience may be paid or unpaid at 165 hours on site

    Prerequisite:
    Instructor permission.

    Future Offerings
    1/7-3/26ARRMILLER AOpenings: 24
    4/7-6/24ARRMILLER AOpenings: 24
  • CMST& 210Interpersonal Communications5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    1/9-3/26Th 6:00p-8:10pSTAFFOpenings: 28
    1/8-3/25MW 2:10p-3:30pSTAFFOpenings: 24
    1/7-3/26TTh 1:10p-3:20pSTAFFOpenings: 28
    1/8-3/25MWF 8:30a-9:50aSTAFFOpenings: 28
    1/7-3/26Online STAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 24
    4/8-6/24MW 2:10p-3:30pSTAFFOpenings: 24
    4/7-6/23TTh 8:00a-10:10aSTAFFOpenings: 28
    4/8-6/24MWF 8:30a-9:50aSTAFFOpenings: 28
    4/7-6/23TTh 6:00p-8:10pSTAFFOpenings: 28
    4/7-6/23TTh 1:10p-3:20pSTAFFOpenings: 28
    4/7-6/24Online STAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 24
  • IT 112A+ Hardware5 credits

    This course provides an introduction to PC Hardware in coordination with the CompTIA A+ Hardware high-level exam objectives. Topics include computer hardware systems, basic networking, mobile devices and troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/26MW12:30p-2:20pMASSEY MOpenings: 24
    4/7-6/24TTh 9:00a-10:50aMASSEY MOpenings: 24
  • IT 120Command Line Interface and Scripting5 credits

    This course introduces students to scripting using command line interfaces. Industry standard scripting languages in Linux and Microsoft operating systems will provide the platforms on which to learn syntax, flow control, variables, arrays, basic parsing and text manipulation.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/26MW 9:00a-10:50aMASSEY MOpenings: 24
    4/7-6/24MW12:30p-2:20pFALTA EOpenings: 24
  • OR

  • IT 121Introduction to Programming5 credits

    This course introduces students to the fundamentals of good program design, coding, testing, and documentation. Students will learn to employ good user interface design, standardization and variable naming, decision operators, looping mechanisms, subroutines and error handling as they build their own programs.


    Future Offerings
    4/7-6/24TTh12:30p-2:20pMASSEY MOpenings: 24
  • IT 141A+ Operating Systems5 credits

    This course provides an introduction to PC Software in coordination with the CompTIA A+ Software high-level exam objectives. Topics include computer operating systems, basic networking utilities, computer security and application troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/26TTh12:30p-2:20pBURKELAND KOpenings: 24
    4/7-6/24MW 9:00a-10:50aBURKELAND KOpenings: 24
  • IT 160Network Technology I5 credits

    This course provides an introduction to the configuration, management and troubleshooting of common wired and wireless network devices. Topics include TCP/IP, DNS, DHCP, OSI Reference Model, cabling fundamentals, network topologies, and network diagramming.

    Prerequisite:
    IT 112 with a D or higher OR IT 141 with a D or higher.

    Future Offerings
    1/7-3/26MW12:30p-2:20pREHM GOpenings: 24
    4/7-6/24TTh 9:00a-10:50aREHM GOpenings: 24
  • Electives
  • Computer Software Support students may choose elective credits from any 100 level of higher courses with the following prefixes: ACCT, BUS, CAP, CIS, CS, CS&, ECON, HRM, HT, LGL, IT, or MGMT. Courses taken to meet the general education or program core requirements may not be used for electives.15 credits

TOTAL PROGRAM CREDITS90 credits

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

  • A cumulative GPA of 2.0 or greater and a grade of C will be the minimum passing grade for all courses.

What Are The Minimum Entry Requirements?


Entry Requirements

ACCUPLACER Classic (valid for 5 years from testing date):

  • Reading Comprehension score of 71 or RDG 085 with a grade of C or higher
  • Sentence Skills score of 71 or ENGL 092 with a grade of C or higher
  • Arithmetic score of 50 or MATH 090 with a grade of C or higher

ACCUPLACER Next-Generation (starting January 23, 2019):

  • Reading score of 247 or RDG 085 with a grade of C or higher
  • Writing score of 245 or ENGL 092 with a grade of C or higher
  • Arithmetic score of 238 or MATH 090 with a grade of C or higher

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

After successfully completing this program, students will be able to:

  • Apply industry standard IT networking solutions to understand and troubleshoot networking issues.
  • Design and develop an IT Helpdesk disaster recovery plan.
  • Troubleshoot operating systems or software problems.
  • Design and develop a hardware-based user needs assessment.
  • Use a variety of scripting tools or languages to automate routine tasks.
  • Provide satisfactory helpdesk solutions to problems or scenarios with Word, Excel, Access, or PowerPoint using industry standard helpdesk procedures.
  • Provide efficient and effective IT technical support to clients in a manner that promotes safe computing practices and encourages effective working relationships.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Degrees and Certifications


Certificate, Microsoft Technology Associate

Contact Info


- Room

 

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.


Computer Applications Specialist Certificate

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Software Support Technology program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist. You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Employment Information


75% BTC graduate placement rate

$44,450 starting annual wage

$55,973 average annual wage

$69,680 potential average wage

Employment and wage data sources

Estimated Program Costs:


Estimated Books, Tools and Supplies Costs

Tuition Fees and Rates

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $55,973, with an earning potential of about $69,680 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the Catalog

TOTAL PROGRAM CREDITS58 credits

  • Quarter 1
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    1/7-3/26MWF10:10a-11:30aSTAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 26
    4/7-6/24MF12:30p-1:50pMILLER AOpenings: 24
    4/7-6/24Online STAFFOpenings: 26
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 50 or higher or RDG 085 with a C or higher.

    Future Offerings
    1/7-2/7TWThF 2:10p-3:10pPEDERSEN MOpenings: 24
    4/7-5/1WF10:10a-11:30aPEDERSEN MOpenings: 24
  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications in the areas of banking, business statistics, markup/markdown, payroll, debt, credit cards, investments, and insurance. It is recommended that students have a calculator with the exponent function.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a "C" or higher or instructor permission.

    Future Offerings
    1/7-3/26Online PEDERSEN MOpenings: 26
  • CMST& 210Interpersonal Communications5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    1/9-3/26Th 6:00p-8:10pSTAFFOpenings: 28
    1/8-3/25MW 2:10p-3:30pSTAFFOpenings: 24
    1/7-3/26TTh 1:10p-3:20pSTAFFOpenings: 28
    1/8-3/25MWF 8:30a-9:50aSTAFFOpenings: 28
    1/7-3/26Online STAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 24
    4/8-6/24MW 2:10p-3:30pSTAFFOpenings: 24
    4/7-6/23TTh 8:00a-10:10aSTAFFOpenings: 28
    4/8-6/24MWF 8:30a-9:50aSTAFFOpenings: 28
    4/7-6/23TTh 6:00p-8:10pSTAFFOpenings: 28
    4/7-6/23TTh 1:10p-3:20pSTAFFOpenings: 28
    4/7-6/24Online STAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 24
  • Required Courses for Program
  • Required Courses credits to TOTAL 58 Credits.

  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications in the areas of banking, business statistics, markup/markdown, payroll, debt, credit cards, investments, and insurance. It is recommended that students have a calculator with the exponent function.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a "C" or higher or instructor permission.

    Future Offerings
    1/7-3/26Online PEDERSEN MOpenings: 26
  • BUS 171Technical Communications5 credits

    This course introduces students to effective written and oral business communication. Students will learn to compose effective business writings including letters, memos, technical descriptions and procedures, reports, and employment documents. Students will learn effective oral presentation and job interviewing skills. Students will use various forms of technology including email, online file sharing and live web conferencing. Students will need access to web cam and audio. It is recommended that BUS 188 (Business English) and CAP106 (Formatting with MS Word) be taken before BUS 171 (Technical Communications). NOTE: When this course is taught online, students will be expected to participate in two synchronous web conferences.

    Prerequisite:
    Accuplacer scores: 71 Reading or a C or higher in RDG 085; 71 Sentence Skills or a C or higher in ENGL 092; CAP 101 with a C or higher and CAP 105 with a C or higher.

    Future Offerings
    4/7-6/24Online PEDERSEN MOpenings: 26
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    1/7-3/26MWF10:10a-11:30aSTAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 26
    4/7-6/24MF12:30p-1:50pMILLER AOpenings: 24
    4/7-6/24Online STAFFOpenings: 26
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 50 or higher or RDG 085 with a C or higher.

    Future Offerings
    1/7-2/7TWThF 2:10p-3:10pPEDERSEN MOpenings: 24
    4/7-5/1WF10:10a-11:30aPEDERSEN MOpenings: 24
  • CAP 138MS Word5 credits

    Students receive hands-on instruction using the commands and features of Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 and CAP 105 with a C or higher grade in each course or instructor permission.

    Future Offerings
    1/7-3/26TTh10:30a-12:40pSTAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 26
  • CAP 142MS Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    1/7-3/26Th 8:00a-10:10aSTAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 26
  • CAP 146MS Access5 credits

    This course introduces students to using Microsoft Access to manage data. Students learn and apply rules for table design, establish meaningful relationships between tables, create queries to analyze data, create forms for data entry and data search, and create reports that presents information in professional format.

    Prerequisite:
    CAP 101 with a C or higher or Instructor permission.

    Future Offerings
    1/7-3/26MWF 8:30a-9:50aSTAFFOpenings: 24
  • CAP 148MS PowerPoint3 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    4/7-6/24Th 8:00a-10:10aSTAFFOpenings: 24
  • CIS 160Computer User Support I5 credits

    Provides an overview of topics relevant to working at a help desk. Student will learn computer user support skills and strategies, including problem solving, customer service, and call tracking.

    Prerequisite:
    CAP 101 with a C or higher or Instructor permission.

    Future Offerings
    4/7-6/24TTh10:30a-12:40pSTAFFOpenings: 24
  • CMST& 210Interpersonal Communications5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    1/9-3/26Th 6:00p-8:10pSTAFFOpenings: 28
    1/8-3/25MW 2:10p-3:30pSTAFFOpenings: 24
    1/7-3/26TTh 1:10p-3:20pSTAFFOpenings: 28
    1/8-3/25MWF 8:30a-9:50aSTAFFOpenings: 28
    1/7-3/26Online STAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 24
    4/8-6/24MW 2:10p-3:30pSTAFFOpenings: 24
    4/7-6/23TTh 8:00a-10:10aSTAFFOpenings: 28
    4/8-6/24MWF 8:30a-9:50aSTAFFOpenings: 28
    4/7-6/23TTh 6:00p-8:10pSTAFFOpenings: 28
    4/7-6/23TTh 1:10p-3:20pSTAFFOpenings: 28
    4/7-6/24Online STAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 24
    4/7-6/24Online STAFFOpenings: 24
  • IT 112A+ Hardware5 credits

    This course provides an introduction to PC Hardware in coordination with the CompTIA A+ Hardware high-level exam objectives. Topics include computer hardware systems, basic networking, mobile devices and troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/26MW12:30p-2:20pMASSEY MOpenings: 24
    4/7-6/24TTh 9:00a-10:50aMASSEY MOpenings: 24
  • OR

  • IT 141A+ Operating Systems5 credits

    This course provides an introduction to PC Software in coordination with the CompTIA A+ Software high-level exam objectives. Topics include computer operating systems, basic networking utilities, computer security and application troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/26TTh12:30p-2:20pBURKELAND KOpenings: 24
    4/7-6/24MW 9:00a-10:50aBURKELAND KOpenings: 24
  • OR

  • IT 160Network Technology I5 credits

    This course provides an introduction to the configuration, management and troubleshooting of common wired and wireless network devices. Topics include TCP/IP, DNS, DHCP, OSI Reference Model, cabling fundamentals, network topologies, and network diagramming.

    Prerequisite:
    IT 112 with a D or higher OR IT 141 with a D or higher.

    Future Offerings
    1/7-3/26MW12:30p-2:20pREHM GOpenings: 24
    4/7-6/24TTh 9:00a-10:50aREHM GOpenings: 24
  • Electives
  • Computer Software Support students may choose elective credits from any 100 level of higher courses with the following prefixes: ACCT, BUS, CAP, CIS, CS, CS&, ECON, HRM, LGL, IT, or MGMT. Courses taken to meet the general education or program core requirements may not be used for electives.8 credits

TOTAL PROGRAM CREDITS58 credits

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

  • A cumulative GPA of 2.0 or greater and a grade of C will be the minimum passing grade for all courses.

What Are The Minimum Entry Requirements?


Entry Requirements

ACCUPLACER Classic (valid for 5 years from testing date):

  • Reading Comprehension score of 71 or RDG 085 with a grade of C or higher
  • Sentence Skills score of 71 or ENGL 092 with a grade of C or higher
  • Arithmetic score of 50 or MATH 090 with a grade of C or higher

ACCUPLACER Next-Generation (starting January 23, 2019):

  • Reading score of 247 or RDG 085 with a grade of C or higher
  • Writing score of 245 or ENGL 092 with a grade of C or higher
  • Arithmetic score of 238 or MATH 090 with a grade of C or higher

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

After successfully completing this program, students will be able to:

  • Provide satisfactory helpdesk solutions to problems or scenarios with Word, Excel, Access, or PowerPoint using industry standard helpdesk procedures.
  • Troubleshoot operating systems or software problems.
  • Provide efficient and effective IT technical support to clients in a manner that promotes safe computing practices and encourages effective working relationships.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Degrees and Certifications


Certificate, Microsoft Technology Associate

Contact Info


- Room

 

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.