Degrees & Classes

Degrees & Classes

Computer Support Specialist

Associate Applied Science - Transfer

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Support Specialist program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist.

You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Employment Information


75% BTC graduate placement rate

$44,450 starting annual wage

$55,973 average annual wage

$69,680 potential annual wage

Employment and wage data sources

Estimated Program Costs:


Estimated Books, Tools and Supplies Costs

Tuition Fees and Rates

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Support Specialist degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $55,973, with an earning potential of about $69,680 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the 2020-21 Catalog

TOTAL PROGRAM CREDITS90 credits

  • Quarter 1
  • IT 105Using Network Computer Systems3 credits

    This course provides an introduction to the use of networked computer systems. Topics include the implementation and use of campus and departmental learning resources, basic operating system use including file system navigation and command line interfaces, basic keyboarding skills, network authentication and networked resource access.

    Prerequisite:
    ACCUPLACER Reading Comprehension score of 71 or RDG 085 with a C better, and ACCUPLACER Sentence Skills score of 71 or better or ENGL 092 with a C or better, and ACCUPLACER Arithmetic score of 38 or better or MATH 090 with a C or better or ABE 050 with a C or better.

    Future Offerings
    9/28-12/17Online MASSEY MOpenings: 3
    Register for this class
    1/5-3/25MW 2:30p-3:50pMASSEY MOpenings: 24
    4/6-6/23MW12:30p-1:50pMASSEY MOpenings: 24
  • IT 141A+ Operating Systems5 credits

    This course provides an introduction to PC Software in coordination with the CompTIA A+ Software high-level exam objectives. Topics include computer operating systems, basic networking utilities, computer security and application troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    9/28-12/17Online BURKELAND KOpenings: 4
    Register for this class
    1/5-3/25MW 9:00a-10:50aBURKELAND KOpenings: 24
    4/6-6/23MW 9:00a-10:50aSTAFFOpenings: 24
  • IT 112A+ Hardware5 credits

    This course provides an introduction to PC Hardware in coordination with the CompTIA A+ Hardware high-level exam objectives. Topics include computer hardware systems, basic networking, mobile devices and troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    9/28-12/17Online MASSEY MOpenings: 3
    Register for this class
    1/5-3/25MW12:30p-2:20pMASSEY MOpenings: 24
    4/6-6/25TTh 9:00a-10:50aMASSEY MOpenings: 24
  • Quarter 2
  • IT 106IT Support Skills3 credits

    This course provides an introduction to the Information Technology career field and the basic support skills necessary for success in industry. Topics include a survey of IT career paths, face-to-face and remote customer service skills, security best practices, ticketing systems, knowledge bases, research techniques, basic legal compliance issues and accessibility.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/5-3/25TTh12:30p-1:50pMASSEY MOpenings: 24
    4/6-6/23TTh 2:30p-3:50pMASSEY MOpenings: 24
  • IT 120Command Line Interface and Scripting5 credits

    This course introduces students to scripting using command line interfaces. Industry standard scripting languages in Linux and Microsoft operating systems will provide the platforms on which to learn syntax, flow control, variables, arrays, basic parsing and text manipulation.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/5-3/25MW 9:00a-10:50aMASSEY MOpenings: 24
    4/6-6/23MW12:30p-2:20pSTAFFOpenings: 24
  • IT 160Network Technology I5 credits

    This course provides an introduction to the configuration, management and troubleshooting of common wired and wireless network devices. Topics include TCP/IP, DNS, DHCP, OSI Reference Model, cabling fundamentals, network topologies, and network diagramming.

    Prerequisite:
    IT 112 with a D or better OR IT 141 with a D or better.

    Future Offerings
    1/5-3/25MW12:30p-2:20pSTAFFOpenings: 24
    4/6-6/23MW 9:00a-10:50aREHM GOpenings: 24
  • Quarter 3
  • IT 142Windows Desktop5 credits

    An introduction to the Windows desktop operating system that includes operating system configuration, installation, device and application management, maintenance, and file and folder controls.

    Prerequisite:
    IT 120 with a D or better and IT 141 with a D or better and completion of or concurrent enrollment in IT 160.

    Future Offerings
    9/28-12/17Online REHM GOpenings: 16
    Register for this class
    1/5-3/25TTh 9:00a-10:50aREHM GOpenings: 24
  • CAP 101Microsoft Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access, and PowerPoint. Students will describe safe technology practices, use the tools within the BTC learning management system, and demonstrate file management techniques. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher OR Instructor permission.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 23
    Register for this class
    9/28-12/17Online MILLER EOpenings: 22
    Register for this class
    9/28-12/17Online STAFFOpenings: 25
    Register for this class
    1/5-3/25TTh10:30a-12:40pSTAFFOpenings: 24
    1/5-3/25Online STAFFOpenings: 26
    4/6-6/23MW 8:30a-9:50aSTAFFOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • ENGL& 101English Composition I (Required)5 credits

    A composition course in which students read, analyze, and write essays using a variety of rhetorical strategies, as well as develop and verbally express ideas clearly and effectively. The critical reading of essays will provide a basis for the student's own critical writing, which will reflect a command of college-level literacy standards. Attention to writing fundamentals and stylistic techniques will also be included. Word processing, email and internet knowledge required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or RDG 085 with a C or better, and Accuplacer Reading Comprehension score of 85 or RDG 085 with a B or better and Accuplacer Sentence Skills score of 86 or ENGL 092 with a B or better or AENGL 100 with a C or better.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 13
    Register for this class
    9/28-12/17Online STAFFOpenings: 25
    Register for this class
    9/28-12/17Online RICHARDS JOpenings: 11
    Register for this class
    9/28-12/17Online GERNAND JOpenings: 25
    Register for this class
    9/28-12/17Online GERNAND JOpenings: 26
    Register for this class
    1/5-3/25Online STAFFOpenings: 26
    1/5-3/25TTh 1:10p-3:20pSTAFFOpenings: 28
    1/6-3/24MW 8:30a-9:50aSTAFFOpenings: 28
    1/5-3/25Online STAFFOpenings: 26
    4/7-6/23MWF10:10a-11:30aSTAFFOpenings: 28
    4/6-6/22T10:30a-12:40pSTAFFOpenings: 28
    4/6-6/23Online STAFFOpenings: 26
  • Quarter 4
  • CAP 138MS Word5 credits

    Students receive hands-on instruction using the commands and features of Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 and CAP 105 with a C or better grade in each course or instructor permission.

    Future Offerings
    1/5-3/25TTh 1:10p-3:20pSTAFFOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • CAP 142Microsoft Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 6
    Register for this class
    1/5-3/25Th 8:00a-10:10aCAMDEN KOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • MATH& 107Math in Society5 credits

    College level coverage of practical applications in many fields of study. Topics will include probability, statistics, finance, geometry, graphing, growth & decay, and right triangle trigonometry.

    Prerequisite:
    BTC College Level Math score of 75 or a C grade in MATH 099.

    Future Offerings
    9/28-12/17Online NEWTON KOpenings: 2
    Register for this class
    1/5-3/25TTh10:30a-12:40pSTAFFOpenings: 28
    1/5-3/25Online STAFFOpenings: 26
    4/6-6/23Online STAFFOpenings: 26
    4/6-6/22TTh10:30a-12:40pSTAFFOpenings: 28
  • OR

  • (i>Any approved Math course as detailed on the AAS-T Math course option list.

  • Quarter 5
  • BUS& 101Introduction to Business (Required)5 credits

    Students are introduced to the broad field of business and its organization, operation and management. Business opportunities, ownership, marketing, physical factors, human resource, finance, regulations and decision-making processes are emphasized. Other topics include problems of organization, strategic management and controls. Fulfills the social science requirements at Bellingham Technical College.

    Prerequisite:
    Recommend experience in Word processing, spreadsheets, and presentation software.

    Future Offerings
    9/28-12/17Online MILLER AOpenings: 15
    Register for this class
    1/5-3/25MW10:10a-11:30aMILLER AOpenings: 24
    4/6-6/23MWF10:10a-11:30aMILLER AOpenings: 24
  • CAP 146Microsoft Access5 credits

    This course introduces students to using Microsoft Access to manage data. Students learn and apply rules for table design, establish meaningful relationships between tables, create queries to analyze data, create forms for data entry and data search, and create reports that presents information in professional format.

    Prerequisite:
    CAP 101 with a C or better or Instructor permission.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 19
    Register for this class
    1/5-3/25MWF 8:30a-9:50aSTAFFOpenings: 24
  • CMST& 210Interpersonal Communication5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    9/28-12/17Online DOSS LOpenings: 5
    Register for this class
    9/28-12/17Online ZAMORA AOpenings: 16
    Register for this class
    9/28-12/17Online ZAMORA AOpenings: 25
    Register for this class
    9/28-12/17Online ZAMORA AOpenings: 25
    Register for this class
    9/28-12/17Online BURNS JOpenings: 21
    Register for this class
    9/28-12/17Online BURNS JOpenings: 26
    Register for this class
    1/7-3/25Th 6:00p-8:10pSTAFFOpenings: 28
    1/6-3/24MW 2:10p-3:30pSTAFFOpenings: 28
    1/5-3/25TTh 1:10p-3:20pSTAFFOpenings: 28
    1/6-3/24MWF 8:30a-9:50aSTAFFOpenings: 28
    1/5-3/25Online STAFFOpenings: 26
    1/5-3/25Online STAFFOpenings: 26
    4/7-6/23MW 2:10p-3:30pSTAFFOpenings: 28
    4/6-6/22TTh 8:00a-10:10aSTAFFOpenings: 28
    4/7-6/23MWF 8:30a-9:50aSTAFFOpenings: 28
    4/8-6/22Th 6:00p-8:10pSTAFFOpenings: 28
    4/6-6/22TTh 1:10p-3:20pSTAFFOpenings: 28
    4/6-6/23Online STAFFOpenings: 26
    4/6-6/23Online STAFFOpenings: 26
  • OR

  • PSYC& 100General Psychology5 credits

    An overview of the factors affecting behavior including topics related to theories of learning, the senses, perceptions, nervous system, emotions, personality theory, motivation, abnormal behavior and therapy, and social psychology.

    Prerequisite:
    ACCUPLACER Classic Reading (85) or higher OR ACCUPLACER NextGen Reading (256) OR RDG 085 with a B or higher and ACCUPLACER Classic Sentence Skills (86) or higher OR ACCUPLACER NextGen Writing (255) or higher OR AENGL 100 with a C or higher OR BUS 191 with a C or higher.

    Future Offerings
    9/28-12/17Online SMITH MOpenings: 6
    Register for this class
    9/28-12/17Online SMITH MOpenings: 23
    Register for this class
    9/28-12/17Online SMITH MOpenings: 24
    Register for this class
    1/5-3/25Online STAFFOpenings: 26
    1/6-3/24MWF10:10a-11:30aSTAFFOpenings: 28
    1/6-3/24MW12:30p-1:50pSTAFFOpenings: 28
    4/7-6/23MWF10:10a-11:30aSTAFFOpenings: 28
    4/7-6/23MW 2:10p-3:30pSTAFFOpenings: 28
    4/6-6/23Online STAFFOpenings: 26
  • OR

  • SOC& 101Introduction to Sociology5 credits

    This course introduces the major concepts and definitions of the science of sociology. Basic sociological inquiry is covered, and how social forces shape communal and individual behaviors and attitudes. Topics include socialization, cultures, deviance, social control, inequality, power, social class, race, gender, and institutions. Students learn the basic theories and perspectives of sociology and how those theories apply to the social landscape.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.

    Future Offerings
    9/28-12/17Online POLLARD DOpenings: 21
    Register for this class
    1/5-3/23T 8:00a-10:10aSTAFFOpenings: 28
    4/6-6/23Online STAFFOpenings: 26
  • Quarter 6
  • IT 270Field-Based Experience5 credits

    Students will arrange to work in a college approved, information technology related, work environment. The field-based experience provides exposure to a typical work environment, opportunities for customer service and technical skill development, and mentorship by industry professionals.

    Prerequisite:
    Instructor Permission.

    Future Offerings
    9/28-12/17Online BURKELAND KOpenings: 24
    Register for this class
    9/28-12/17Online REHM GOpenings: 24
    Register for this class
    9/28-12/17Online MASSEY MOpenings: 24
    Register for this class
    1/5-3/25ARRREHM GOpenings: 24
    1/5-3/25ARRMASSEY MOpenings: 24
    4/6-6/23ARRREHM GOpenings: 24
    4/6-6/23ARRMASSEY MOpenings: 24
  • REQUIRD ELECTIVES 14 CREDITS

  • Computer Support Specialist students may choose elective credits from any 100 level or higher courses with the following prefixes: ACCT, BUS, BUS&, CAP, CIS, CS, CS&, ECON, HT, LGL, IT, OR MGMT. Courses taken to meet the general education or program core requirements may not be used for electives.

TOTAL PROGRAM CREDITS90 credits

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

  • A cumulative GPA of 2.0 or greater and minimum grade of D/1.0 for all program courses. General Education courses must have a minimum grade of C or higher.

What Are The Minimum Entry Requirements?


These requirements are for the AAS-T degree and are higher than those for the AAS degree. Please see AAS Entry Page for AAS requirements.

  • ACCUPLACER Classic Reading (85) or higher OR ACCUPLACER NextGen Reading (256) or higher OR RDG 085 with a B or higher.
  • ACCUPLACER Classic Sentence Skills (86) or higher OR ACCUPLACER NextGen Writing (255) or higher OR ENGL 092 with a B or higher OR AENGL 100 with a C or higher.
  • ACCUPLACER Classic College Level Math (75) or higher OR ACCUPLACER NextGen Advanced Algebra & Functions (240) or higher OR MATH 099 with a C or higher.

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

After successfully completing this program, students will be able to:

  • Apply industry standard IT networking solutions to understand and troubleshoot networking issues.
  • Design and develop an IT Helpdesk disaster recovery plan.
  • Troubleshoot operating systems or software problems.
  • Design and develop a hardware-based user needs assessment.
  • Use a variety of scripting tools or languages to automate routine tasks.
  • Provide satisfactory helpdesk solutions to problems or scenarios with Microsoft Office software using industry standard helpdesk procedures.
  • Provide efficient and effective IT technical support to clients in a manner that promotes safe computing practices and encourages effective working relationships.

Mike Massey - Instructor image

Mike Massey

Area of Instruction


Information Technology

Degrees and Certifications


BA, Business Administration/Computer Science, Western Washington University

Certificate, Microsoft Certified Systems Engineer

Certificate, CompTIA A+ Certified

Certificate, CompTIA Network+ Certified

Certificate, Professional Technical Education, Washington State

Contact Info


360 752-8368
mmassey@btc.edu
Campus Center (CC) - Room 212

 

Background


Profile
Mike Massey graduated from Western Washington University, in 1985, with a combined Bachelor of Arts degree in Computer Science and Business Administra...

    • Mike Massey graduated from Western Washington University, in 1985, with a combined Bachelor of Arts degree in Computer Science and Business Administration, and a minor in History. For the next 15 years he worked as a computer programmer (Dealer Information Systems), and as a database programmer, network administrator and IT Manager at Western Washington University (WWU). During that time he also obtained his commercial pilot license and float plane rating from Trinity Western University. Mike has been teaching Computer Networking at Bellingham Technical College since 2000. He is currently pursuing a degree in Biology at WWU.


Gregory Rehm - Instructor image

Gregory Rehm

Area of Instruction


Information Technology

Degrees and Certifications


BS, Community Health Ed, Western Washington University

Certificate, Certified Netware Administrator

Certificate, Microsoft Certified Professional

Certificate, A+ Certified Professional

Certificate, Network+ Certified Professional

Certificate, Linux+ Certified

Certificate, Professional Technical Education, Washington State

Contact Info


360 752-8451
grehm@btc.edu
Campus Center (CC) - Room 211


Associate of Applied Science Degree

Computer Support Specialist Program

In a world where everyday items are increasingly dependent upon computers – from phones to televisions to medical equipment – the need for skilled workers who can troubleshoot computer software issues is growing. If you enjoy combining technical and customer service skills in a variety of business and office settings, Bellingham Technical College’s Computer Support Specialist associate degree could be a good fit to get your tech career started. BTC’s Computer Support Specialist program will train you for top jobs in computer support, software, help desk support, PC support, and training and software support coordination.

BTC’s classes will train you in valuable software and computer support skills needed by companies big and small, including hospitals, financial institutions, large corporations, school districts, and universities. Computer hardware and software manufacturers also hire BTC’s program graduates to work as customer service representatives and help desk personnel.

Students in the Computer Support Specialist associate degree program at Bellingham Technical College will receive training in word processing, spreadsheets and databases; teaching others how to use computers and software; basic computer programming and website building; operating system installation and configuration; and more.

Computer Support Specialist Associate Degree and Certificate Programs

AAS: Take six quarters of classes and graduate with your associate degree in computer support specialsit, ready to get top computer and software support jobs.

AAS-T: Take six quarters of classes and graduate with your associate degree in Computer Support Specialist, ready for computer and software support jobs. Or transfer your class credits to a four-year college or university to earn your bachelor’s degree.

Computer Support Specialist Certificate: This 41-credit certificate program prepares BTC graduates for jobs with information technology and computer support firms or with companies that use computer networks.

Computer Support Specialist Jobs & Employment

Computer support positions are expected to be one of the fastest-growing jobs over the next decade. The rapid rate of growth and change in the tech industry requires a commitment to stay current with new technologies. Enhancing a Computer Support Specialist degree with industry-recognized certifications means BTC grads can compete for the best jobs in the software support industry.

Computer Support Specialist program graduates usually find jobs in the information support and IT departments of large organizations such as universities, government agencies, hospitals, financial institutions, and major corporations.

Program graduates also find jobs as telephone-based technicians and customer service representatives for hardware and software manufacturers. Other potential computer support jobs include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

The average annual wage in the software and computer support field is $55,973, with an earning potential of about $69,680 per year.*

Employment Information


75% BTC graduate placement rate

$44,450 starting annual wage

$55,973 average annual wage

$69,680 potential annual wage

Employment and wage data sources

Estimated Program Costs:


Estimated Books, Tools and Supplies Costs

Tuition Fees and Rates

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Support Specialist degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $55,973, with an earning potential of about $69,680 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the 2020-21 Catalog

TOTAL PROGRAM CREDITS90 credits

  • Quarter 1
  • IT 105Using Network Computer Systems3 credits

    This course provides an introduction to the use of networked computer systems. Topics include the implementation and use of campus and departmental learning resources, basic operating system use including file system navigation and command line interfaces, basic keyboarding skills, network authentication and networked resource access.

    Prerequisite:
    ACCUPLACER Reading Comprehension score of 71 or RDG 085 with a C better, and ACCUPLACER Sentence Skills score of 71 or better or ENGL 092 with a C or better, and ACCUPLACER Arithmetic score of 38 or better or MATH 090 with a C or better or ABE 050 with a C or better.

    Future Offerings
    9/28-12/17Online MASSEY MOpenings: 3
    Register for this class
    1/5-3/25MW 2:30p-3:50pMASSEY MOpenings: 24
    4/6-6/23MW12:30p-1:50pMASSEY MOpenings: 24
  • IT 141A+ Operating Systems5 credits

    This course provides an introduction to PC Software in coordination with the CompTIA A+ Software high-level exam objectives. Topics include computer operating systems, basic networking utilities, computer security and application troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    9/28-12/17Online BURKELAND KOpenings: 4
    Register for this class
    1/5-3/25MW 9:00a-10:50aBURKELAND KOpenings: 24
    4/6-6/23MW 9:00a-10:50aSTAFFOpenings: 24
  • IT 112A+ Hardware5 credits

    This course provides an introduction to PC Hardware in coordination with the CompTIA A+ Hardware high-level exam objectives. Topics include computer hardware systems, basic networking, mobile devices and troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    9/28-12/17Online MASSEY MOpenings: 3
    Register for this class
    1/5-3/25MW12:30p-2:20pMASSEY MOpenings: 24
    4/6-6/25TTh 9:00a-10:50aMASSEY MOpenings: 24
  • Quarter 2
  • IT 106IT Support Skills3 credits

    This course provides an introduction to the Information Technology career field and the basic support skills necessary for success in industry. Topics include a survey of IT career paths, face-to-face and remote customer service skills, security best practices, ticketing systems, knowledge bases, research techniques, basic legal compliance issues and accessibility.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/5-3/25TTh12:30p-1:50pMASSEY MOpenings: 24
    4/6-6/23TTh 2:30p-3:50pMASSEY MOpenings: 24
  • IT 120Command Line Interface and Scripting5 credits

    This course introduces students to scripting using command line interfaces. Industry standard scripting languages in Linux and Microsoft operating systems will provide the platforms on which to learn syntax, flow control, variables, arrays, basic parsing and text manipulation.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/5-3/25MW 9:00a-10:50aMASSEY MOpenings: 24
    4/6-6/23MW12:30p-2:20pSTAFFOpenings: 24
  • IT 160Network Technology I5 credits

    This course provides an introduction to the configuration, management and troubleshooting of common wired and wireless network devices. Topics include TCP/IP, DNS, DHCP, OSI Reference Model, cabling fundamentals, network topologies, and network diagramming.

    Prerequisite:
    IT 112 with a D or better OR IT 141 with a D or better.

    Future Offerings
    1/5-3/25MW12:30p-2:20pSTAFFOpenings: 24
    4/6-6/23MW 9:00a-10:50aREHM GOpenings: 24
  • Quarter 3
  • CAP 101Microsoft Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access, and PowerPoint. Students will describe safe technology practices, use the tools within the BTC learning management system, and demonstrate file management techniques. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher OR Instructor permission.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 23
    Register for this class
    9/28-12/17Online MILLER EOpenings: 22
    Register for this class
    9/28-12/17Online STAFFOpenings: 25
    Register for this class
    1/5-3/25TTh10:30a-12:40pSTAFFOpenings: 24
    1/5-3/25Online STAFFOpenings: 26
    4/6-6/23MW 8:30a-9:50aSTAFFOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • IT 142Windows Desktop I5 credits

    An introduction to the Windows desktop operating system that includes operating system configuration, installation, device and application management, maintenance, and file and folder controls.

    Prerequisite:
    IT 120 with a D or better and IT 141 with a D or better and completion of or concurrent enrollment in IT 160.

    Future Offerings
    9/28-12/17Online REHM GOpenings: 16
    Register for this class
    1/5-3/25TTh 9:00a-10:50aREHM GOpenings: 24
  • BUS 191Technical Communications5 credits

    This course introduces students to effective written and oral business communication. Students will learn to compose effective business writings including letters, memos, technical descriptions and procedures, reports, and employment documents. Students will learn effective oral presentation and job interviewing skills. Students will use various forms of technology including email, online file sharing, and live web conferencing. Students will need access to a web cam and audio.

    Prerequisite:
    CAP101 with a C or higher and ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher and ACCUPLACER Classic Sentence Skills (71) or higher OR ACCUPLACER NextGen Writing (245) or higher OR ENGL 092 with a C or higher OR Instructor permission.

    Future Offerings
    9/28-12/17Online PEDERSEN MOpenings: 6
    Register for this class
    4/6-6/23ARRPEDERSEN MOpenings: 13
    4/6-6/23MWF10:10a-11:30aPEDERSEN MOpenings: 13
  • OR

  • AENGL 100Applied English5 credits

    This applied English course focuses on the workplace communication skills needed to send, receive, and process oral and written information. Along with a review of writing fundamentals, learners will use principles of clear communication, professionalism, and cultural awareness in occupational contexts. Learners will sharpen their reading, writing, and presentation skills.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    9/28-12/17Online RICHARDS JOpenings: 8
    Register for this class
    9/28-12/17Online BURNS JOpenings: 22
    Register for this class
    9/28-12/17Online STAFFOpenings: 22
    Register for this class
    9/28-12/17Online DONNELLY ROpenings: 25
    Register for this class
    1/5-3/23T 6:00p-8:10pSTAFFOpenings: 28
    1/6-3/24MWF 2:10p-3:30pSTAFFOpenings: 28
    1/6-3/24MW10:10a-11:30aSTAFFOpenings: 28
    1/5-3/25TTh 8:00a-10:10aSTAFFOpenings: 28
    1/5-3/25Online STAFFOpenings: 26
    1/5-3/25Online STAFFOpenings: 26
    4/7-6/23MWF 2:10p-3:30pSTAFFOpenings: 28
    4/7-6/23MW10:10a-11:30aSTAFFOpenings: 28
    4/6-6/23Online STAFFOpenings: 26
    4/6-6/23Online STAFFOpenings: 26
  • OR

  • ENGL& 101English Composition I5 credits

    A composition course in which students read, analyze, and write essays using a variety of rhetorical strategies, as well as develop and verbally express ideas clearly and effectively. The critical reading of essays will provide a basis for the student's own critical writing, which will reflect a command of college-level literacy standards. Attention to writing fundamentals and stylistic techniques will also be included. Word processing, email and internet knowledge required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or RDG 085 with a C or better, and Accuplacer Reading Comprehension score of 85 or RDG 085 with a B or better and Accuplacer Sentence Skills score of 86 or ENGL 092 with a B or better or AENGL 100 with a C or better.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 13
    Register for this class
    9/28-12/17Online STAFFOpenings: 25
    Register for this class
    9/28-12/17Online RICHARDS JOpenings: 11
    Register for this class
    9/28-12/17Online GERNAND JOpenings: 25
    Register for this class
    9/28-12/17Online GERNAND JOpenings: 26
    Register for this class
    1/5-3/25Online STAFFOpenings: 26
    1/5-3/25TTh 1:10p-3:20pSTAFFOpenings: 28
    1/6-3/24MW 8:30a-9:50aSTAFFOpenings: 28
    1/5-3/25Online STAFFOpenings: 26
    4/7-6/23MWF10:10a-11:30aSTAFFOpenings: 28
    4/6-6/22T10:30a-12:40pSTAFFOpenings: 28
    4/6-6/23Online STAFFOpenings: 26
  • OR

  • ENGL& 102English Composition II5 credits

    Intermediate academic essay writing. Emphasis on critical reading and writing, synthesis of cross-disciplinary texts, documentation of sources and argumentation.

    Prerequisite:
    ENGL& 101 with a C grade.

    Future Offerings
    9/28-12/17Online RICHARDS JOpenings: 9
    Register for this class
    1/6-3/24MWF10:10a-11:30aSTAFFOpenings: 28
    4/7-6/23MWF12:30p-1:50pSTAFFOpenings: 28
  • Quarter 4
  • CAP 138MS Word5 credits

    Students receive hands-on instruction using the commands and features of Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 and CAP 105 with a C or better grade in each course or instructor permission.

    Future Offerings
    1/5-3/25TTh 1:10p-3:20pSTAFFOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • CAP 142Microsoft Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 6
    Register for this class
    1/5-3/25Th 8:00a-10:10aCAMDEN KOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications as they study financial institutions, business statistics, pricing and sales, payroll, debt, investing, and insurance.

    Prerequisite:
    ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher and ACCUPLACER Classic Arithmetic (50) or higher OR ACCUPLACER NextGen Arithmetic (238) or higher OR MATH 90 with a C or higher OR Instructor permission.

    Future Offerings
    9/28-12/17Online PEDERSEN MOpenings: 19
    Register for this class
    1/5-3/25Online PEDERSEN MOpenings: 26
  • OR

  • AMATH 100Applied Occupational Math5 credits

    This course emphasizes mathematics used in the professional technical occupations. Students will learn mathematical skills in the following: fractions, decimals, percents, ratios & proportions, U.S. Customary Units and metric measurement systems, basic geometry and elementary algebra. The course will include relevent technical applications and the use of a calculator.

    Prerequisite:
    ACCUPLACER Arithmetic score of 38 or ABE 050 with a C or better or approved alternative placement criteria.

    Future Offerings
    9/28-12/17Online HEGEBERG LOpenings: 11
    Register for this class
    9/28-12/17Online NEWTON KOpenings: 17
    Register for this class
    9/28-12/17Online PENG AOpenings: 25
    Register for this class
    9/28-12/17Online HEGEBERG LOpenings: 25
    Register for this class
    9/28-12/17Online HEGEBERG LOpenings: 25
    Register for this class
    1/5-3/25TTh 1:10p-3:20pSTAFFOpenings: 28
    1/5-3/25TTh 8:00a-10:10aSTAFFOpenings: 28
    1/6-3/24MWF 2:10p-3:30pSTAFFOpenings: 28
    1/5-3/25Online STAFFOpenings: 26
    4/6-6/22TTh 1:10p-3:20pSTAFFOpenings: 28
    4/7-6/23MWF 8:30a-9:50aSTAFFOpenings: 28
    4/7-6/23MWF 2:10p-3:30pSTAFFOpenings: 28
    4/6-6/23Online STAFFOpenings: 26
  • OR

  • MATH& 107Math in Society5 credits

    College level coverage of practical applications in many fields of study. Topics will include probability, statistics, finance, geometry, graphing, growth & decay, and right triangle trigonometry.

    Prerequisite:
    BTC College Level Math score of 75 or a C grade in MATH 099.

    Future Offerings
    9/28-12/17Online NEWTON KOpenings: 2
    Register for this class
    1/5-3/25TTh10:30a-12:40pSTAFFOpenings: 28
    1/5-3/25Online STAFFOpenings: 26
    4/6-6/23Online STAFFOpenings: 26
    4/6-6/22TTh10:30a-12:40pSTAFFOpenings: 28
  • OR Higher

  • Quarter 5
  • BUS& 101Introduction to Business5 credits

    Students are introduced to the broad field of business and its organization, operation and management. Business opportunities, ownership, marketing, physical factors, human resource, finance, regulations and decision-making processes are emphasized. Other topics include problems of organization, strategic management and controls. Fulfills the social science requirements at Bellingham Technical College.

    Prerequisite:
    Recommend experience in Word processing, spreadsheets, and presentation software.

    Future Offerings
    9/28-12/17Online MILLER AOpenings: 15
    Register for this class
    1/5-3/25MW10:10a-11:30aMILLER AOpenings: 24
    4/6-6/23MWF10:10a-11:30aMILLER AOpenings: 24
  • CAP 146Microsoft Access5 credits

    This course introduces students to using Microsoft Access to manage data. Students learn and apply rules for table design, establish meaningful relationships between tables, create queries to analyze data, create forms for data entry and data search, and create reports that presents information in professional format.

    Prerequisite:
    CAP 101 with a C or better or Instructor permission.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 19
    Register for this class
    1/5-3/25MWF 8:30a-9:50aSTAFFOpenings: 24
  • CMST& 210Interpersonal Communications5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    9/28-12/17Online DOSS LOpenings: 5
    Register for this class
    9/28-12/17Online ZAMORA AOpenings: 16
    Register for this class
    9/28-12/17Online ZAMORA AOpenings: 25
    Register for this class
    9/28-12/17Online ZAMORA AOpenings: 25
    Register for this class
    9/28-12/17Online BURNS JOpenings: 21
    Register for this class
    9/28-12/17Online BURNS JOpenings: 26
    Register for this class
    1/7-3/25Th 6:00p-8:10pSTAFFOpenings: 28
    1/6-3/24MW 2:10p-3:30pSTAFFOpenings: 28
    1/5-3/25TTh 1:10p-3:20pSTAFFOpenings: 28
    1/6-3/24MWF 8:30a-9:50aSTAFFOpenings: 28
    1/5-3/25Online STAFFOpenings: 26
    1/5-3/25Online STAFFOpenings: 26
    4/7-6/23MW 2:10p-3:30pSTAFFOpenings: 28
    4/6-6/22TTh 8:00a-10:10aSTAFFOpenings: 28
    4/7-6/23MWF 8:30a-9:50aSTAFFOpenings: 28
    4/8-6/22Th 6:00p-8:10pSTAFFOpenings: 28
    4/6-6/22TTh 1:10p-3:20pSTAFFOpenings: 28
    4/6-6/23Online STAFFOpenings: 26
    4/6-6/23Online STAFFOpenings: 26
  • OR

  • PSYC& 100General Psychology5 credits

    An overview of the factors affecting behavior including topics related to theories of learning, the senses, perceptions, nervous system, emotions, personality theory, motivation, abnormal behavior and therapy, and social psychology.

    Prerequisite:
    ACCUPLACER Classic Reading (85) or higher OR ACCUPLACER NextGen Reading (256) OR RDG 085 with a B or higher and ACCUPLACER Classic Sentence Skills (86) or higher OR ACCUPLACER NextGen Writing (255) or higher OR AENGL 100 with a C or higher OR BUS 191 with a C or higher.

    Future Offerings
    9/28-12/17Online SMITH MOpenings: 6
    Register for this class
    9/28-12/17Online SMITH MOpenings: 23
    Register for this class
    9/28-12/17Online SMITH MOpenings: 24
    Register for this class
    1/5-3/25Online STAFFOpenings: 26
    1/6-3/24MWF10:10a-11:30aSTAFFOpenings: 28
    1/6-3/24MW12:30p-1:50pSTAFFOpenings: 28
    4/7-6/23MWF10:10a-11:30aSTAFFOpenings: 28
    4/7-6/23MW 2:10p-3:30pSTAFFOpenings: 28
    4/6-6/23Online STAFFOpenings: 26
  • OR

  • SOC& 101Introduction to Sociology5 credits

    This course introduces the major concepts and definitions of the science of sociology. Basic sociological inquiry is covered, and how social forces shape communal and individual behaviors and attitudes. Topics include socialization, cultures, deviance, social control, inequality, power, social class, race, gender, and institutions. Students learn the basic theories and perspectives of sociology and how those theories apply to the social landscape.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.

    Future Offerings
    9/28-12/17Online POLLARD DOpenings: 21
    Register for this class
    1/5-3/23T 8:00a-10:10aSTAFFOpenings: 28
    4/6-6/23Online STAFFOpenings: 26
  • Quarter 6
  • IT 270Field-Based Experience5 credits

    Students will arrange to work in a college approved, information technology related, work environment. The field-based experience provides exposure to a typical work environment, opportunities for customer service and technical skill development, and mentorship by industry professionals.

    Prerequisite:
    Instructor Permission.

    Future Offerings
    9/28-12/17Online BURKELAND KOpenings: 24
    Register for this class
    9/28-12/17Online REHM GOpenings: 24
    Register for this class
    9/28-12/17Online MASSEY MOpenings: 24
    Register for this class
    1/5-3/25ARRREHM GOpenings: 24
    1/5-3/25ARRMASSEY MOpenings: 24
    4/6-6/23ARRREHM GOpenings: 24
    4/6-6/23ARRMASSEY MOpenings: 24
  • REQUIRED ELECTIVE 14 CREDITS

  • Computer Support Specialist students may choose elective credits from any 100 level or higher courses with the following prefixes: ACCT, BUS, BUS&, CAP, CIS, CS, CS&, ECON, HT, LGL, IT, or MGMT. Courses taken to meet the general education or program core requirements may not be used for electives.

TOTAL PROGRAM CREDITS90 credits

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

  • A cumulative GPA of 2.0 or greater and minimum grade of D/1.0 for all program courses. General Education courses must have a minimum grade of C or higher.

What Are The Minimum Entry Requirements?


These requirements are for the AAS degree and are lower than those for the AAS-T degree. Please see the AAS-T Entry Page for AAS-T requirements.

  • ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher.
  • ACCUPLACER Classic Sentence Skills (71) or higher OR ACCUPLACER NextGen Writing (245) or higher OR ENGL 092 with a C or higher.
  • ACCUPLACER Classic Arithmetic (50) or higher OR ACCUPLACER NextGen Arithmetic (238) or higher OR MATH 090 with a C or higher.

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

After successfully completing this program, students will be able to:

  • Apply industry standard IT networking solutions to understand and troubleshoot networking issues.
  • Design and develop an IT Helpdesk disaster recovery plan.
  • Troubleshoot operating systems or software problems.
  • Design and develop a hardware-based user needs assessment.
  • Use a variety of scripting tools or languages to automate routine tasks.
  • Provide satisfactory helpdesk solutions to problems or scenarios with Microsoft Office software using industry standard helpdesk procedures.
  • Provide efficient and effective IT technical support to clients in a manner that promotes safe computing practices and encourages effective working relationships.

Mike Massey - Instructor image

Mike Massey

Area of Instruction


Information Technology

Degrees and Certifications


BA, Business Administration/Computer Science, Western Washington University

Certificate, Microsoft Certified Systems Engineer

Certificate, CompTIA A+ Certified

Certificate, CompTIA Network+ Certified

Certificate, Professional Technical Education, Washington State

Contact Info


360 752-8368
mmassey@btc.edu
Campus Center (CC) - Room 212

 

Background


Profile
Mike Massey graduated from Western Washington University, in 1985, with a combined Bachelor of Arts degree in Computer Science and Business Administra...

    • Mike Massey graduated from Western Washington University, in 1985, with a combined Bachelor of Arts degree in Computer Science and Business Administration, and a minor in History. For the next 15 years he worked as a computer programmer (Dealer Information Systems), and as a database programmer, network administrator and IT Manager at Western Washington University (WWU). During that time he also obtained his commercial pilot license and float plane rating from Trinity Western University. Mike has been teaching Computer Networking at Bellingham Technical College since 2000. He is currently pursuing a degree in Biology at WWU.


Gregory Rehm - Instructor image

Gregory Rehm

Area of Instruction


Information Technology

Degrees and Certifications


BS, Community Health Ed, Western Washington University

Certificate, Certified Netware Administrator

Certificate, Microsoft Certified Professional

Certificate, A+ Certified Professional

Certificate, Network+ Certified Professional

Certificate, Linux+ Certified

Certificate, Professional Technical Education, Washington State

Contact Info


360 752-8451
grehm@btc.edu
Campus Center (CC) - Room 211


Computer Support Specialist Certificate

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Support Specialist program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist. You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Employment Information


75% BTC graduate placement rate

$44,450 starting annual wage

$55,973 average annual wage

$69,680 potential average wage

Employment and wage data sources

Estimated Program Costs:


Estimated Books, Tools and Supplies Costs

Tuition Fees and Rates

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Support Specialist degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $55,973, with an earning potential of about $69,680 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the 2020-21 Catalog

TOTAL PROGRAM CREDITS41 credits

  • Quarter 1
  • IT 105Using Network Computer Systems3 credits

    This course provides an introduction to the use of networked computer systems. Topics include the implementation and use of campus and departmental learning resources, basic operating system use including file system navigation and command line interfaces, basic keyboarding skills, network authentication and networked resource access.

    Prerequisite:
    ACCUPLACER Reading Comprehension score of 71 or RDG 085 with a C better, and ACCUPLACER Sentence Skills score of 71 or better or ENGL 092 with a C or better, and ACCUPLACER Arithmetic score of 38 or better or MATH 090 with a C or better or ABE 050 with a C or better.

    Future Offerings
    9/28-12/17Online MASSEY MOpenings: 3
    Register for this class
    1/5-3/25MW 2:30p-3:50pMASSEY MOpenings: 24
    4/6-6/23MW12:30p-1:50pMASSEY MOpenings: 24
  • IT 141A+ Operating Systems5 credits

    This course provides an introduction to PC Software in coordination with the CompTIA A+ Software high-level exam objectives. Topics include computer operating systems, basic networking utilities, computer security and application troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    9/28-12/17Online BURKELAND KOpenings: 4
    Register for this class
    1/5-3/25MW 9:00a-10:50aBURKELAND KOpenings: 24
    4/6-6/23MW 9:00a-10:50aSTAFFOpenings: 24
  • IT 112A+ Hardware5 credits

    This course provides an introduction to PC Hardware in coordination with the CompTIA A+ Hardware high-level exam objectives. Topics include computer hardware systems, basic networking, mobile devices and troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    9/28-12/17Online MASSEY MOpenings: 3
    Register for this class
    1/5-3/25MW12:30p-2:20pMASSEY MOpenings: 24
    4/6-6/25TTh 9:00a-10:50aMASSEY MOpenings: 24
  • Quarter 2
  • IT 106IT Support Skills3 credits

    This course provides an introduction to the Information Technology career field and the basic support skills necessary for success in industry. Topics include a survey of IT career paths, face-to-face and remote customer service skills, security best practices, ticketing systems, knowledge bases, research techniques, basic legal compliance issues and accessibility.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/5-3/25TTh12:30p-1:50pMASSEY MOpenings: 24
    4/6-6/23TTh 2:30p-3:50pMASSEY MOpenings: 24
  • CAP 101Microsoft Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access, and PowerPoint. Students will describe safe technology practices, use the tools within the BTC learning management system, and demonstrate file management techniques. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher OR Instructor permission.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 23
    Register for this class
    9/28-12/17Online MILLER EOpenings: 22
    Register for this class
    9/28-12/17Online STAFFOpenings: 25
    Register for this class
    1/5-3/25TTh10:30a-12:40pSTAFFOpenings: 24
    1/5-3/25Online STAFFOpenings: 26
    4/6-6/23MW 8:30a-9:50aSTAFFOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • BUS& 101Introduction to Business5 credits

    Students are introduced to the broad field of business and its organization, operation and management. Business opportunities, ownership, marketing, physical factors, human resource, finance, regulations and decision-making processes are emphasized. Other topics include problems of organization, strategic management and controls. Fulfills the social science requirements at Bellingham Technical College.

    Prerequisite:
    Recommend experience in Word processing, spreadsheets, and presentation software.

    Future Offerings
    9/28-12/17Online MILLER AOpenings: 15
    Register for this class
    1/5-3/25MW10:10a-11:30aMILLER AOpenings: 24
    4/6-6/23MWF10:10a-11:30aMILLER AOpenings: 24
  • Quarter 3
  • CAP 142Microsoft Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 6
    Register for this class
    1/5-3/25Th 8:00a-10:10aCAMDEN KOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • CAP 138MS Word5 credits

    Students receive hands-on instruction using the commands and features of Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 and CAP 105 with a C or better grade in each course or instructor permission.

    Future Offerings
    1/5-3/25TTh 1:10p-3:20pSTAFFOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • CAP 146Microsoft Access5 credits

    This course introduces students to using Microsoft Access to manage data. Students learn and apply rules for table design, establish meaningful relationships between tables, create queries to analyze data, create forms for data entry and data search, and create reports that presents information in professional format.

    Prerequisite:
    CAP 101 with a C or better or Instructor permission.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 19
    Register for this class
    1/5-3/25MWF 8:30a-9:50aSTAFFOpenings: 24
TOTAL PROGRAM CREDITS41 credits

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

  • A cumulative GPA of 2.0 or greater and minimum grade of D/1.0 for all courses.

What Are The Minimum Entry Requirements?


These requirements are for the Certificate and are lower than those for the AAS-T degree. Please see the AAS-T Entry Page for AAS-T requirements.

  • ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher.
  • ACCUPLACER Classic Sentence Skills (71) or higher OR ACCUPLACER NextGen Writing (245) or higher OR ENGL 092 with a C or higher.
  • ACCUPLACER Classic Arithmetic (50) or higher OR ACCUPLACER NextGen Arithmetic (238) or higher OR MATH 090 with a C or higher.

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

After successfully completing this program, students will be able to:

  • Provide satisfactory helpdesk solutions to problems or scenarios with Microsoft Office softward using industry standard helpdesk procedures.
  • Troubleshoot operating systems or software problems.
  • Provide efficient and effective IT technical support to clients in a manner that promotes safe computing practices and encourages effective working relationships.

Mike Massey - Instructor image

Mike Massey

Area of Instruction


Information Technology

Degrees and Certifications


BA, Business Administration/Computer Science, Western Washington University

Certificate, Microsoft Certified Systems Engineer

Certificate, CompTIA A+ Certified

Certificate, CompTIA Network+ Certified

Certificate, Professional Technical Education, Washington State

Contact Info


360 752-8368
mmassey@btc.edu
Campus Center (CC) - Room 212

 

Background


Profile
Mike Massey graduated from Western Washington University, in 1985, with a combined Bachelor of Arts degree in Computer Science and Business Administra...

    • Mike Massey graduated from Western Washington University, in 1985, with a combined Bachelor of Arts degree in Computer Science and Business Administration, and a minor in History. For the next 15 years he worked as a computer programmer (Dealer Information Systems), and as a database programmer, network administrator and IT Manager at Western Washington University (WWU). During that time he also obtained his commercial pilot license and float plane rating from Trinity Western University. Mike has been teaching Computer Networking at Bellingham Technical College since 2000. He is currently pursuing a degree in Biology at WWU.


Gregory Rehm - Instructor image

Gregory Rehm

Area of Instruction


Information Technology

Degrees and Certifications


BS, Community Health Ed, Western Washington University

Certificate, Certified Netware Administrator

Certificate, Microsoft Certified Professional

Certificate, A+ Certified Professional

Certificate, Network+ Certified Professional

Certificate, Linux+ Certified

Certificate, Professional Technical Education, Washington State

Contact Info


360 752-8451
grehm@btc.edu
Campus Center (CC) - Room 211