Degrees & Classes

Degrees & Classes

Computer Software Support

Associate Applied Science - Transfer

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Software Support Technology program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist.

You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Employment Information

53% BTC graduate placement rate

$43,118 starting annual wage

$57,174 average annual wage

$65,125 potential annual wage

Employment and wage data sources

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $57,174, with an earning potential of about $65,125 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the 2018-19 Catalog

TOTAL PROGRAM CREDITS90 credits

  • Quarter 1
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    1/7-3/20MW12:30p-1:50pPEDERSEN MOpenings: 16
    Register for this class
    1/3-3/22Online MASSEY JOpenings: 16
    Register for this class
    4/3-6/19MW10:10a-11:30aSTAFFOpenings: 24
    Register for this class
    4/2-6/20Online STAFFOpenings: 24
    Register for this class
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 50 or higher or RDG 085 with a C or better.

    Future Offerings
    1/4-2/1MWF 8:30a-9:50aMASSEY JOpenings: 14
    Register for this class
    4/2-4/24MTWF10:10a-11:30aMASSEY JOpenings: 24
    Register for this class
  • MATH& 107Math in Society5 credits

    College level coverage of practical applications in many fields of study. Topics will include probability, statistics, finance, geometry, graphing, growth & decay, and right triangle trigonometry.

    Prerequisite:
    BTC College Level Math score of 75 or a C grade in MATH 099.

    Future Offerings
    1/4-3/22TTh10:30a-12:40pNEWTON KOpenings: 16
    Register for this class
    1/3-3/22Online MOYLE VOpenings: 12
    Register for this class
    4/2-6/20Online STAFFOpenings: 24
    Register for this class
    4/2-6/20TTh10:30a-12:40pSTAFFOpenings: 28
    Register for this class
  • Required Courses for Program
  • Required Courses credits to TOTAL 76 Credits.

  • BUS& 101Introduction to Business5 credits

    Students are introduced to the broad field of business and its organization, operation and management. Business opportunities, ownership, marketing, physical factors, human resource, finance, regulations and decision-making processes are emphasized. Other topics include problems of organization, strategic management and controls. Fulfills the social science requirements at Bellingham Technical College.

    Prerequisite:
    Recommend experience in Word processing, spreadsheets, and presentation software.

    Future Offerings
    1/3-3/21Th10:30a-12:40pSTAFFOpenings: 15
    Register for this class
    4/2-6/20TTh 8:00a-10:10aSTAFFOpenings: 24
    Register for this class
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    1/7-3/20MW12:30p-1:50pPEDERSEN MOpenings: 16
    Register for this class
    1/3-3/22Online MASSEY JOpenings: 16
    Register for this class
    4/3-6/19MW10:10a-11:30aSTAFFOpenings: 24
    Register for this class
    4/2-6/20Online STAFFOpenings: 24
    Register for this class
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 50 or higher or RDG 085 with a C or better.

    Future Offerings
    1/4-2/1MWF 8:30a-9:50aMASSEY JOpenings: 14
    Register for this class
    4/2-4/24MTWF10:10a-11:30aMASSEY JOpenings: 24
    Register for this class
  • CAP 138MS Word5 credits

    Students receive hands-on instruction using the commands and features of Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 and CAP 105 with a C or better grade in each course or instructor permission.

    Future Offerings
    1/3-3/22Online STAFFOpenings: 16
    Register for this class
  • CAP 142MS Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    1/3-3/21Th 8:00a-10:10aSTAFFOpenings: 11
    Register for this class
    4/2-6/20Online STAFFOpenings: 24
    Register for this class
  • CAP 146MS Access5 credits

    This course introduces students to using Microsoft Access to manage data. Students learn and apply rules for table design, establish meaningful relationships between tables, create queries to analyze data, create forms for data entry and data search, and create reports that presents information in professional format.

    Prerequisite:
    CAP 101 with a C or better or Instructor permission.

    Future Offerings
    1/4-3/22MWF 8:30a-9:50aSTAFFOpenings: 14
    Register for this class
  • CAP 148MS PowerPoint3 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    1/3-3/21TTh10:30a-12:40pSTAFFOpenings: 17
    Register for this class
  • CIS 160Computer User Support I5 credits

    Provides an overview of topics relevant to working at a help desk. Student will learn computer user support skills and strategies, including problem solving, customer service, and call tracking.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    4/2-6/20TTh10:30a-12:40pSTAFFOpenings: 24
    Register for this class
  • CIS 276Field-Based Experience6 credits

    Students will arrange to work in an office, solving computer software, hardware or operating system problems for users. The field-based experience may be paid or unpaid at 180 hours of on-site, with an additional 18 hours spent on self-assessment and reporting.

    Prerequisite:
    Instructor permission.

    Future Offerings
    1/3-3/22ARRMASSEY JOpenings: 23
    Register for this class
    4/2-6/20ARRMASSEY JOpenings: 24
    Register for this class
  • ENGL& 101English Composition I5 credits

    A composition course in which students read, analyze, and write essays using a variety of rhetorical strategies, as well as develop and verbally express ideas clearly and effectively. The critical reading of essays will provide a basis for the student's own critical writing, which will reflect a command of college-level literacy standards. Attention to writing fundamentals and stylistic techniques will also be included. Word processing, email and internet knowledge required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.

    Future Offerings
    1/3-3/22Online RICHARDS JOpenings: 20
    Register for this class
    1/3-3/21TTh 1:10p-3:20pRICHARDS JOpenings: 18
    Register for this class
    1/7-3/20MW 8:30a-9:50aHATCH LOpenings: 19
    Register for this class
    1/3-3/22Online HATCH LOpenings: 19
    Register for this class
    4/3-6/19MWF10:10a-11:30aSTAFFOpenings: 24
    Register for this class
    4/2-6/18T10:30a-12:40pSTAFFOpenings: 24
    Register for this class
    4/2-6/20Online STAFFOpenings: 24
    Register for this class
  • IT 112A+ Hardware5 credits

    This course provides an introduction to PC Hardware in coordination with the CompTIA A+ Hardware high-level exam objectives. Topics include computer hardware systems, basic networking, mobile devices and troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/20MW12:30p-2:20pMASSEY MOpenings: 18
    Register for this class
    4/2-6/20TTh 9:00a-10:50aMASSEY MOpenings: 24
    Register for this class
  • IT 120Command Line Interface and Scripting5 credits

    This course introduces students to scripting using command line interfaces. Industry standard scripting languages in Linux and Microsoft operating systems will provide the platforms on which to learn syntax, flow control, variables, arrays, basic parsing and text manipulation.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/20MW 9:00a-10:50aSTAFFOpenings: 8
    Register for this class
    1/3-3/21TTh12:30p-2:20pSTAFFOpenings: 7
    Register for this class
    4/3-6/19MW12:30p-2:20pMASSEY MOpenings: 24
    Register for this class
  • OR

  • IT 121Introduction to Programming5 credits

    This course introduces students to the fundamentals of good program design, coding, testing, and documentation. Students will learn to employ good user interface design, standardization and variable naming, decision operators, looping mechanisms, subroutines and error handling as they build their own programs.


    Future Offerings
    4/2-6/20TTh 9:00a-10:50aSTAFFOpenings: 24
    Register for this class
  • IT 141A+ Operating Systems5 credits

    This course provides an introduction to PC Software in coordination with the CompTIA A+ Software high-level exam objectives. Topics include computer operating systems, basic networking utilities, computer security and application troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/20MW 9:00a-10:50aSTAFFOpenings: 19
    Register for this class
    4/3-6/19MW 9:00a-10:50aSTAFFOpenings: 24
    Register for this class
  • IT 160Network Technology I5 credits

    This course provides an introduction to the configuration, management and troubleshooting of common wired and wireless network devices. Topics include TCP/IP, DNS, DHCP, OSI Reference Model, cabling fundamentals, network topologies, and network diagramming.

    Prerequisite:
    IT 112 with a D or better OR IT 141 with a D or better.

    Future Offerings
    1/7-3/20MW 9:00a-10:50aSTAFFOpenings: 18
    Register for this class
    1/7-3/20MW12:30p-2:20pSTAFFWaitlisted: 0
    Register for this class
    4/3-6/19MW 9:00a-10:50aSTAFFOpenings: 24
    Register for this class
  • MATH& 107 *Math in Society5 credits

    College level coverage of practical applications in many fields of study. Topics will include probability, statistics, finance, geometry, graphing, growth & decay, and right triangle trigonometry.

    Prerequisite:
    BTC College Level Math score of 75 or a C grade in MATH 099.

    Future Offerings
    1/4-3/22TTh10:30a-12:40pNEWTON KOpenings: 16
    Register for this class
    1/3-3/22Online MOYLE VOpenings: 12
    Register for this class
    4/2-6/20Online STAFFOpenings: 24
    Register for this class
    4/2-6/20TTh10:30a-12:40pSTAFFOpenings: 28
    Register for this class
  • SOC& 101 *Introduction to Sociology5 credits

    This course introduces the major concepts and definitions of the science of sociology. Basic sociological inquiry is covered, and how social forces shape communal and individual behaviors and attitudes. Topics include socialization, cultures, deviance, social control, inequality, power, social class, race, gender, and institutions. Students learn the basic theories and perspectives of sociology and how those theories apply to the social landscape.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.

    Future Offerings
    1/3-3/22Online POLLARD DOpenings: 16
    Register for this class
    4/2-6/20Online STAFFOpenings: 24
    Register for this class
  • Electives
  • Computer Software Support students may choose elective credits from any 100 level of higher courses with the following prefixes: ACCT, BUS, CAP, CIS, ECON, HRM, LGL, IT, or MGMT. Courses taken to meet the general education or program core requirements may not be used for electives.14 credits

TOTAL PROGRAM CREDITS90 credits

* Minimum requirement. List of other AAS-T class options and alternatives

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

What Are The Minimum Entry Requirements?


These requirements are for the AAS-T degree and are higher than those for the AAS degree. Please see AAS Entry Page for AAS requirements.

  • Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.
  • BTC College Level Math score of 75 or a C grade in MATH 099

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

After successfully completing this program, students will be able to:

  • Apply industry standard IT networking solutions to understand and troubleshoot networking issues.
  • Design and develop an IT Helpdesk disaster recovery plan.
  • Troubleshoot operating systems or software problems.
  • Design and develop a hardware-based user needs assessment.
  • Use a variety of scripting tools or languages to automate routine tasks.
  • Provide satisfactory helpdesk solutions to problems or scenarios with Word, Excel, Access, or PowerPoint using industry standard helpdesk procedures.
  • Provide efficient and effective IT technical support to clients in a manner that promotes safe computing practices and encourages effective working relationships.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Degrees and Certifications


M.B.A., Technology Management, University of Phoenix

B.S., Business Administration, Walla Walla College

Certificate, Microsoft Technology Associate

Certificate, Microsoft Certified Systems Engineer

Certificate, Microsoft Certified Professional

Certificate, Microsoft Office Specialist

Certificate, Certified Novell Administrator

Certificate, CompTIA A+ and Network+ Certified Professional

Certificate, WA Professional Technical Certification

Contact Info


- Room

 

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.


Associate of Applied Science Degree

Computer Software Support Program

In a world where everyday items are increasingly dependent upon computers – from phones to televisions to medical equipment – the need for skilled workers who can troubleshoot computer software issues is growing. If you enjoy combining technical and customer service skills in a variety of business and office settings, Bellingham Technical College’s Computer Software Support Technology associate degree could be a good fit to get your tech career started. BTC’s Computer Software Support Technology program will train you for top jobs in computer support, software, help desk support, PC support, and training and software support coordination.

BTC’s classes will train you in valuable software and computer support skills needed by companies big and small, including hospitals, financial institutions, large corporations, school districts, and universities. Computer hardware and software manufacturers also hire BTC’s program graduates to work as customer service representatives and help desk personnel.

Students in the Computer Software Support associate degree program at Bellingham Technical College will receive training in word processing, spreadsheets and databases; teaching others how to use computers and software; basic computer programming and website building; operating system installation and configuration; and more.

Computer Software Support Associate Degree and Certificate Programs

AAS: Take six quarters of classes and graduate with your associate degree in computer software support, ready to get top computer and software support jobs.

AAS-T: Take six quarters of classes and graduate with your associate degree in computer software support, ready for computer and software support jobs. Or transfer your class credits to a four-year college or university to earn your bachelor’s degree.

Computer Applications Specialist Certificate: This 62-credit certificate program prepares BTC graduates for jobs with information technology and computer support firms or with companies that use computer networks.

Computer Software Support Jobs & Employment

Computer support positions are expected to be one of the fastest-growing jobs over the next decade. The rapid rate of growth and change in the tech industry requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry-recognized certifications means BTC grads can compete for the best jobs in the software support industry.

Computer software support program graduates usually find jobs in the information support and IT departments of large organizations such as universities, government agencies, hospitals, financial institutions, and major corporations.

Program graduates also find jobs as telephone-based technicians and customer service representatives for hardware and software manufacturers. Other potential computer support jobs include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

The average annual wage in the software and computer support field is $57,174, with an earning potential of about $65,125 per year.*

Employment Information

53% BTC graduate placement rate

$43,118 starting annual wage

$57,174 average annual wage

$65,125 potential annual wage

Employment and wage data sources

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $57,174, with an earning potential of about $65,125 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the 2018-19 Catalog

TOTAL PROGRAM CREDITS90 credits

  • Quarter 1
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    1/7-3/20MW12:30p-1:50pPEDERSEN MOpenings: 16
    Register for this class
    1/3-3/22Online MASSEY JOpenings: 16
    Register for this class
    4/3-6/19MW10:10a-11:30aSTAFFOpenings: 24
    Register for this class
    4/2-6/20Online STAFFOpenings: 24
    Register for this class
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 50 or higher or RDG 085 with a C or better.

    Future Offerings
    1/4-2/1MWF 8:30a-9:50aMASSEY JOpenings: 14
    Register for this class
    4/2-4/24MTWF10:10a-11:30aMASSEY JOpenings: 24
    Register for this class
  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications in the areas of banking, business statistics, markup/markdown, payroll, debt, credit cards, investments, and insurance. It is recommended that students have a calculator with the exponent function.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a "C" or better or instructor permission.

    Future Offerings
    1/3-3/22Online PEDERSEN MOpenings: 10
    Register for this class
    4/3-6/19MTW 8:30a-9:50aPEDERSEN MOpenings: 24
    Register for this class
  • Required Courses for Program
  • Required Courses credits to TOTAL 76 Credits.

  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications in the areas of banking, business statistics, markup/markdown, payroll, debt, credit cards, investments, and insurance. It is recommended that students have a calculator with the exponent function.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a "C" or better or instructor permission.

    Future Offerings
    1/3-3/22Online PEDERSEN MOpenings: 10
    Register for this class
    4/3-6/19MTW 8:30a-9:50aPEDERSEN MOpenings: 24
    Register for this class
  • BUS 171Technical Communications5 credits

    This course introduces students to effective written and oral business communication. Students will learn to compose effective business writings including letters, memos, technical descriptions and procedures, reports, and employment documents. Students will learn effective oral presentation and job interviewing skills. Students will use various forms of technology including email, online file sharing and live web conferencing. Students will need access to web cam and audio. It is recommended that BUS 188 (Business English) and CAP106 (Formatting with MS Word) be taken before BUS 171 (Technical Communications). NOTE: When this course is taught online, students will be expected to participate in two synchronous web conferences.

    Prerequisite:
    Accuplacer scores: 71 Reading or a C or better in RDG 085; 71 Sentence Skills or a C or better in ENGL 092; CAP 101 with a C or better and CAP 105 with a C or better.

    Future Offerings
    4/3-6/19MW10:10a-11:30aPEDERSEN MOpenings: 24
    Register for this class
  • BUS& 101Introduction to Business5 credits

    Students are introduced to the broad field of business and its organization, operation and management. Business opportunities, ownership, marketing, physical factors, human resource, finance, regulations and decision-making processes are emphasized. Other topics include problems of organization, strategic management and controls. Fulfills the social science requirements at Bellingham Technical College.

    Prerequisite:
    Recommend experience in Word processing, spreadsheets, and presentation software.

    Future Offerings
    1/3-3/21Th10:30a-12:40pSTAFFOpenings: 15
    Register for this class
    4/2-6/20TTh 8:00a-10:10aSTAFFOpenings: 24
    Register for this class
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    1/7-3/20MW12:30p-1:50pPEDERSEN MOpenings: 16
    Register for this class
    1/3-3/22Online MASSEY JOpenings: 16
    Register for this class
    4/3-6/19MW10:10a-11:30aSTAFFOpenings: 24
    Register for this class
    4/2-6/20Online STAFFOpenings: 24
    Register for this class
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 50 or higher or RDG 085 with a C or better.

    Future Offerings
    1/4-2/1MWF 8:30a-9:50aMASSEY JOpenings: 14
    Register for this class
    4/2-4/24MTWF10:10a-11:30aMASSEY JOpenings: 24
    Register for this class
  • CAP 138MS Word5 credits

    Students receive hands-on instruction using the commands and features of Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 and CAP 105 with a C or better grade in each course or instructor permission.

    Future Offerings
    1/3-3/22Online STAFFOpenings: 16
    Register for this class
  • CAP 142MS Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    1/3-3/21Th 8:00a-10:10aSTAFFOpenings: 11
    Register for this class
    4/2-6/20Online STAFFOpenings: 24
    Register for this class
  • CAP 146MS Access5 credits

    This course introduces students to using Microsoft Access to manage data. Students learn and apply rules for table design, establish meaningful relationships between tables, create queries to analyze data, create forms for data entry and data search, and create reports that presents information in professional format.

    Prerequisite:
    CAP 101 with a C or better or Instructor permission.

    Future Offerings
    1/4-3/22MWF 8:30a-9:50aSTAFFOpenings: 14
    Register for this class
  • CAP 148MS PowerPoint3 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    1/3-3/21TTh10:30a-12:40pSTAFFOpenings: 17
    Register for this class
  • CIS 160Computer User Support I5 credits

    Provides an overview of topics relevant to working at a help desk. Student will learn computer user support skills and strategies, including problem solving, customer service, and call tracking.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    4/2-6/20TTh10:30a-12:40pSTAFFOpenings: 24
    Register for this class
  • CIS 276Field-Based Experience6 credits

    Students will arrange to work in an office, solving computer software, hardware or operating system problems for users. The field-based experience may be paid or unpaid at 180 hours of on-site, with an additional 18 hours spent on self-assessment and reporting.

    Prerequisite:
    Instructor permission.

    Future Offerings
    1/3-3/22ARRMASSEY JOpenings: 23
    Register for this class
    4/2-6/20ARRMASSEY JOpenings: 24
    Register for this class
  • CMST& 210Interpersonal Communications5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    1/3-3/21TTh 5:30p-7:40pMUDD SOpenings: 19
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    1/7-3/20MW 2:10p-3:30pBURNS JOpenings: 18
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    1/3-3/21TTh 1:10p-3:20pZAMORA AOpenings: 18
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    1/4-3/22MWF 8:30a-9:50aZAMORA AOpenings: 20
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    1/3-3/22Online ZAMORA AOpenings: 8
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    1/3-3/22Online SMITH MOpenings: 7
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    1/3-3/22Online SMITH MOpenings: 18
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    4/3-6/19MW 2:10p-3:30pSTAFFOpenings: 24
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    4/2-6/20TTh 8:00a-10:10aSTAFFOpenings: 32
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    4/3-6/19MWF 8:30a-9:50aSTAFFOpenings: 28
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    4/2-6/20TTh 6:00p-8:10pSTAFFOpenings: 32
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    4/2-6/20TTh 1:10p-3:20pSTAFFOpenings: 28
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    4/2-6/20Online STAFFOpenings: 24
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    4/2-6/20Online STAFFOpenings: 24
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    4/2-6/20Online STAFFOpenings: 24
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    4/2-6/20Online STAFFOpenings: 24
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  • IT 112A+ Hardware5 credits

    This course provides an introduction to PC Hardware in coordination with the CompTIA A+ Hardware high-level exam objectives. Topics include computer hardware systems, basic networking, mobile devices and troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/20MW12:30p-2:20pMASSEY MOpenings: 18
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    4/2-6/20TTh 9:00a-10:50aMASSEY MOpenings: 24
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  • IT 120Command Line Interface and Scripting5 credits

    This course introduces students to scripting using command line interfaces. Industry standard scripting languages in Linux and Microsoft operating systems will provide the platforms on which to learn syntax, flow control, variables, arrays, basic parsing and text manipulation.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/20MW 9:00a-10:50aSTAFFOpenings: 8
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    1/3-3/21TTh12:30p-2:20pSTAFFOpenings: 7
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    4/3-6/19MW12:30p-2:20pMASSEY MOpenings: 24
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  • OR

  • IT 121Introduction to Programming5 credits

    This course introduces students to the fundamentals of good program design, coding, testing, and documentation. Students will learn to employ good user interface design, standardization and variable naming, decision operators, looping mechanisms, subroutines and error handling as they build their own programs.


    Future Offerings
    4/2-6/20TTh 9:00a-10:50aSTAFFOpenings: 24
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  • IT 141A+ Operating Systems5 credits

    This course provides an introduction to PC Software in coordination with the CompTIA A+ Software high-level exam objectives. Topics include computer operating systems, basic networking utilities, computer security and application troubleshooting.

    Completion or Concurrent Enrollment:
    (IT105 with a D or better or concurrent enrollment in IT105) OR (CAP101 with a C or better or concurrent enrollment in CAP101) OR Instructor permission.

    Future Offerings
    1/7-3/20MW 9:00a-10:50aSTAFFOpenings: 19
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    4/3-6/19MW 9:00a-10:50aSTAFFOpenings: 24
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  • IT 160Network Technology I5 credits

    This course provides an introduction to the configuration, management and troubleshooting of common wired and wireless network devices. Topics include TCP/IP, DNS, DHCP, OSI Reference Model, cabling fundamentals, network topologies, and network diagramming.

    Prerequisite:
    IT 112 with a D or better OR IT 141 with a D or better.

    Future Offerings
    1/7-3/20MW 9:00a-10:50aSTAFFOpenings: 18
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    1/7-3/20MW12:30p-2:20pSTAFFWaitlisted: 0
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    4/3-6/19MW 9:00a-10:50aSTAFFOpenings: 24
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  • Electives
  • Computer Software Support students may choose elective credits from any 100 level of higher courses with the following prefixes: ACCT, BUS, CAP, CIS, ECON, HRM, LGL, IT, or MGMT. Courses taken to meet the general education or program core requirements may not be used for electives.14 credits

TOTAL PROGRAM CREDITS90 credits

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

What Are The Minimum Entry Requirements?


These requirements are for the AAS degree and are lower than those for the AAS-T degree. Please see the AAS-T Entry Page for AAS-T requirements.

  • Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.
  • Accuplacer Arithmetic score of 50 or a C grade or better in MATH 090.

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

After successfully completing this program, students will be able to:

  • Apply industry standard IT networking solutions to understand and troubleshoot networking issues.
  • Design and develop an IT Helpdesk disaster recovery plan.
  • Troubleshoot operating systems or software problems.
  • Design and develop a hardware-based user needs assessment.
  • Use a variety of scripting tools or languages to automate routine tasks.
  • Provide satisfactory helpdesk solutions to problems or scenarios with Word, Excel, Access, or PowerPoint using industry standard helpdesk procedures.
  • Provide efficient and effective IT technical support to clients in a manner that promotes safe computing practices and encourages effective working relationships.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Degrees and Certifications


M.B.A., Technology Management, University of Phoenix

B.S., Business Administration, Walla Walla College

Certificate, Microsoft Technology Associate

Certificate, Microsoft Certified Systems Engineer

Certificate, Microsoft Certified Professional

Certificate, Microsoft Office Specialist

Certificate, Certified Novell Administrator

Certificate, CompTIA A+ and Network+ Certified Professional

Certificate, WA Professional Technical Certification

Contact Info


- Room

 

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.


Computer Applications Specialist Certificate

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Software Support Technology program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist. You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Employment Information

53% BTC graduate placement rate

$43,118 starting annual wage

$57,174 average annual wage

$65,125 potential average wage

Employment and wage data sources

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Gainful Employment

Program Costs, Financing, and Outcomes

Gainful Employment Information

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $57,174, with an earning potential of about $65,125 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the 2018-19 Catalog

TOTAL PROGRAM CREDITS58 credits

TOTAL PROGRAM CREDITS58 credits

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

What Are The Minimum Entry Requirements?


These requirements are for the Certificate and are lower than those for the AAS-T degree. Please see the AAS-T Entry Page for AAS-T requirements.

  • Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.
  • Accuplacer Arithmetic score of 50 or a C grade or better in MATH 090.

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

After successfully completing this program, students will be able to:

  • Provide satisfactory helpdesk solutions to problems or scenarios with Word, Excel, Access, or PowerPoint using industry standard helpdesk procedures.
  • Troubleshoot operating systems or software problems.
  • Provide efficient and effective IT technical support to clients in a manner that promotes safe computing practices and encourages effective working relationships.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Degrees and Certifications


M.B.A., Technology Management, University of Phoenix

B.S., Business Administration, Walla Walla College

Certificate, Microsoft Technology Associate

Certificate, Microsoft Certified Systems Engineer

Certificate, Microsoft Certified Professional

Certificate, Microsoft Office Specialist

Certificate, Certified Novell Administrator

Certificate, CompTIA A+ and Network+ Certified Professional

Certificate, WA Professional Technical Certification

Contact Info


- Room

 

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.