Degrees & Classes

Degrees & Classes

Office Assistant

Office Assistant Certificate

Choose this program to train for a career as a receptionist or office assistant. Employers such as physician’s offices, law firms, temporary help agencies, and consulting firms are in need of skilled office staff. You could also work for manufacturing and industrial firms, telecommunications companies, and retail and wholesale organizations, plus many other businesses that need office clerical support.

Employment Information


68% BTC graduate placement rate

$30,410 starting annual wage

$37,211average annual wage

$46,426 potential annual wage

Employment and wage data sources

Tuition Fees and Rates


Jobs & Employment

Employment opportunities for receptionists are expected to grow because so many receptionists work for firms in services industries – including physician’s offices, law firms, temporary help agencies, and consulting firms – that are expected to experience significant growth. Job openings should be plentiful due to the large size and high rate of turnover associated with this occupation.

The average annual wage in this field is $37,211, with an earning potential of about $46,426 per year.*

Courses

Use this tool to see this program's course offerings for upcoming quarters

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Courses are from the 2020-21 Catalog

TOTAL PROGRAM CREDITS57 credits

  • Quarter 1
  • BUS 188Business English5 credits

    Business English focuses on the improvement of basic grammar and proofreading skills needed to effectively compose and edit written business documents. Specific areas include proofreading, parts of speech, sentence structure, capitalization, abbreviation, number usage, punctuation, writing styles, and vocabulary.

    Prerequisite:
    ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher and ACCUPLACER Classic Sentence Skills (71) or higher OR ACCUPLACER NextGen Writing (245) or higher OR ENGL 092 with a C or higher OR Instructor permission.

    Future Offerings
    9/28-12/17Online PEDERSEN MOpenings: 19
    Register for this class
    4/6-6/23Online PEDERSEN MOpenings: 13
    4/6-6/23MWF 8:30a-9:50aPEDERSEN MOpenings: 10
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access, and PowerPoint. Students will describe safe technology practices, use the tools within the BTC learning management system, and demonstrate file management techniques. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher OR Instructor permission.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 23
    Register for this class
    9/28-12/17Online MILLER EOpenings: 22
    Register for this class
    9/28-12/17Online STAFFOpenings: 25
    Register for this class
    1/5-3/25TTh10:30a-12:40pSTAFFOpenings: 24
    1/5-3/25Online STAFFOpenings: 26
    4/6-6/23MW 8:30a-9:50aSTAFFOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 50 or higher or RDG 085 with a C or better.

    Future Offerings
    9/28-12/17Online PEDERSEN MOpenings: 19
    Register for this class
    1/5-3/25W10:10a-11:30aPEDERSEN MOpenings: 24
    4/6-6/23F 2:10p-3:10pPEDERSEN MOpenings: 24
  • CAP 106Formatting with MSWord4 credits

    Provides skillbuilding, production typing, and Microsoft Word fundamentals at the beginning or review level. Students use MS Word to format letters, memos, reports, and tables. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 105; or instructor permission.

    Future Offerings
    1/5-3/25WF 2:10p-3:30pPEDERSEN MOpenings: 24
    4/6-6/23WFPEDERSEN MOpenings: 26
  • BUS 188Business English5 credits

    Business English focuses on the improvement of basic grammar and proofreading skills needed to effectively compose and edit written business documents. Specific areas include proofreading, parts of speech, sentence structure, capitalization, abbreviation, number usage, punctuation, writing styles, and vocabulary.

    Prerequisite:
    ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher and ACCUPLACER Classic Sentence Skills (71) or higher OR ACCUPLACER NextGen Writing (245) or higher OR ENGL 092 with a C or higher OR Instructor permission.

    Future Offerings
    9/28-12/17Online PEDERSEN MOpenings: 19
    Register for this class
    4/6-6/23Online PEDERSEN MOpenings: 13
    4/6-6/23MWF 8:30a-9:50aPEDERSEN MOpenings: 10
  • Required Courses for Program
  • Required Courses credits to TOTAL 53 Credits.

  • BUS 100Electronic Math Applications3 credits

    Focuses on the application of the electronic calculator to business transactions and accounting activities. Students will develop speed on the 10-key by touch method. Note: This course meets the computation general education requirements for the medical coding and billing program only.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a C or better or instructor permission.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 13
    Register for this class
    1/5-3/25W12:30p-1:50pSTAFFOpenings: 24
    4/6-6/23MW 2:10p-3:30pSTAFFOpenings: 24
  • BUS 123Records Management3 credits

    Develops skills for indexing, coding, and cross-referencing documents in alphabetic, subject, chronologic, numeric and geographic filing systems. Includes requisitions and charge-outs, records transfer, various filing systems, and an overall view of the role of records management in business including electronic and image records.


    Future Offerings
    9/28-12/17Online BURKHARDT JOpenings: 19
    Register for this class
    4/6-6/23MW 2:10p-3:30pSTAFFOpenings: 24
  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications as they study financial institutions, business statistics, pricing and sales, payroll, debt, investing, and insurance.

    Prerequisite:
    ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher and ACCUPLACER Classic Arithmetic (50) or higher OR ACCUPLACER NextGen Arithmetic (238) or higher OR MATH 90 with a C or higher OR Instructor permission.

    Future Offerings
    9/28-12/17Online PEDERSEN MOpenings: 19
    Register for this class
    1/5-3/25Online PEDERSEN MOpenings: 26
  • BUS 171Technical Communications5 credits

    This course introduces students to effective written and oral business communication. Students will learn to compose effective business writings including letters, memos, technical descriptions and procedures, reports, and employment documents. Students will learn effective oral presentation and job interviewing skills. Students will use various forms of technology including email, online file sharing and live web conferencing. Students will need access to web cam and audio. It is recommended that BUS 188 (Business English) and CAP106 (Formatting with MS Word) be taken before BUS 171 (Technical Communications). NOTE: When this course is taught online, students will be expected to participate in two synchronous web conferences.

    Prerequisite:
    Accuplacer scores: 71 Reading or a C or higher in RDG 085; 71 Sentence Skills or a C or higher in ENGL 092; CAP 101 with a C or higher and CAP 105 with a C or higher.
  • BUS 188Business English5 credits

    Business English focuses on the improvement of basic grammar and proofreading skills needed to effectively compose and edit written business documents. Specific areas include proofreading, parts of speech, sentence structure, capitalization, abbreviation, number usage, punctuation, writing styles, and vocabulary.

    Prerequisite:
    ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher and ACCUPLACER Classic Sentence Skills (71) or higher OR ACCUPLACER NextGen Writing (245) or higher OR ENGL 092 with a C or higher OR Instructor permission.

    Future Offerings
    9/28-12/17Online PEDERSEN MOpenings: 19
    Register for this class
    4/6-6/23Online PEDERSEN MOpenings: 13
    4/6-6/23MWF 8:30a-9:50aPEDERSEN MOpenings: 10
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access, and PowerPoint. Students will describe safe technology practices, use the tools within the BTC learning management system, and demonstrate file management techniques. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    ACCUPLACER Classic Reading (71) or higher OR ACCUPLACER NextGen Reading (247) or higher OR RDG 085 with a C or higher OR Instructor permission.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 23
    Register for this class
    9/28-12/17Online MILLER EOpenings: 22
    Register for this class
    9/28-12/17Online STAFFOpenings: 25
    Register for this class
    1/5-3/25TTh10:30a-12:40pSTAFFOpenings: 24
    1/5-3/25Online STAFFOpenings: 26
    4/6-6/23MW 8:30a-9:50aSTAFFOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 50 or higher or RDG 085 with a C or better.

    Future Offerings
    9/28-12/17Online PEDERSEN MOpenings: 19
    Register for this class
    1/5-3/25W10:10a-11:30aPEDERSEN MOpenings: 24
    4/6-6/23F 2:10p-3:10pPEDERSEN MOpenings: 24
  • CAP 106Formatting with MSWord4 credits

    Provides skillbuilding, production typing, and Microsoft Word fundamentals at the beginning or review level. Students use MS Word to format letters, memos, reports, and tables. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 105; or instructor permission.

    Future Offerings
    1/5-3/25WF 2:10p-3:30pPEDERSEN MOpenings: 24
    4/6-6/23WFPEDERSEN MOpenings: 26
  • CAP 107Computerized Keyboard Skillbuilding I3 credits

    Designed to help students improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 106; or instructor permission.

    Future Offerings
    4/6-6/23MW12:30p-1:50pPEDERSEN MOpenings: 24
  • CAP 114MS Outlook2 credits

    This course is an in-depth study of Microsoft Outlook. Students will manage settings, incoming and outgoing messages, schedules, and contacts. Students will research email etiquette and corporate email policies and apply email writing techniques to business scenarios. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 with a C or higher or Instructor Permission

    Future Offerings
    1/5-3/25Online PEDERSEN MOpenings: 13
    1/5-3/25F10:10a-11:30aPEDERSEN MOpenings: 13
    4/6-6/23F12:30p-1:50pPEDERSEN MOpenings: 24
  • CAP 138WORD5 credits

    Students receive hands-on instruction using the commands and features of Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 and CAP 105 with a C or better grade in each course or instructor permission.

    Future Offerings
    1/5-3/25TTh 1:10p-3:20pSTAFFOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • CAP 142Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    9/28-12/17Online STAFFOpenings: 6
    Register for this class
    1/5-3/25Th 8:00a-10:10aCAMDEN KOpenings: 24
    4/6-6/23Online STAFFOpenings: 26
  • CMST& 210Interpersonal Communications5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    9/28-12/17Online DOSS LOpenings: 5
    Register for this class
    9/28-12/17Online ZAMORA AOpenings: 16
    Register for this class
    9/28-12/17Online ZAMORA AOpenings: 25
    Register for this class
    9/28-12/17Online ZAMORA AOpenings: 25
    Register for this class
    9/28-12/17Online BURNS JOpenings: 21
    Register for this class
    9/28-12/17Online BURNS JOpenings: 26
    Register for this class
    1/7-3/25Th 6:00p-8:10pSTAFFOpenings: 28
    1/6-3/24MW 2:10p-3:30pSTAFFOpenings: 28
    1/5-3/25TTh 1:10p-3:20pSTAFFOpenings: 28
    1/6-3/24MWF 8:30a-9:50aSTAFFOpenings: 28
    1/5-3/25Online STAFFOpenings: 26
    1/5-3/25Online STAFFOpenings: 26
    4/7-6/23MW 2:10p-3:30pSTAFFOpenings: 28
    4/6-6/22TTh 8:00a-10:10aSTAFFOpenings: 28
    4/7-6/23MWF 8:30a-9:50aSTAFFOpenings: 28
    4/8-6/22Th 6:00p-8:10pSTAFFOpenings: 28
    4/6-6/22TTh 1:10p-3:20pSTAFFOpenings: 28
    4/6-6/23Online STAFFOpenings: 26
    4/6-6/23Online STAFFOpenings: 26
  • Electives
  • Office Assistant students may choose elective credits from any 100 level of higher courses with the following prefixes: ACCT, BUS, CAP, CIS, ECON, HRM, LGL, IT, or MGMT. Field-Based Experience courses may not be used as electives. Courses taken to meet the general education or program core requirements may not be used for electives.5 credits

TOTAL PROGRAM CREDITS57 credits

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


The program typically starts in Fall, Winter, Spring, Summer Quarters.

What Are The Minimum Entry Requirements?


These requirements are for the Certificate.

  • Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.
  • Accuplacer Arithmetic score of 50 or a C grade or better in MATH 090.

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

  • Graduates will be able to demonstrate competency in touch keyboarding at 40 wpm on a three minute timing with a three error limit.
  • Graduates will be able to demonstrate 73 percent competency in word processing, written business communication, business math, effective oral communication skills, office skills and procedures, and MS Windows.

Janell Massey - Instructor image

Janell Massey

Area of Instruction


Contact Info


- Room

 

Background


Profile
Janell Massey has been a Business Computer Information Systems (BCIS) instructor at Bellingham Technical College since 2007. Prior to that, she spent ...

    • Janell Massey has been a Business Computer Information Systems (BCIS) instructor at Bellingham Technical College since 2007. Prior to that, she spent 20 years as a high school business education teacher, work-based learning coordinator, career and technical education director, and career counselor. She graduated from Western Washington University with a master’s degree in Business Education (1991), and. while at BTC, she has earned tenure status and expanded her Microsoft certifications. Janell is currently the advisor for Administrative Assistant, Office Assistant, Receptionist and Data Entry Specialist degree and certificates. She is also an IAAP – International Association of Administrative Professionals member (since 2013); and a NBEA – National Business Education Association member (since 1987-2000/2013).