Refund Check Policy
All refund checks will be mailed to the student’s permanent address listed at the Records Office at the time the refund is processed. It is the student’s responsibility to ensure this mailing address is current.
Refund checks to students are paid as a result of a credit balance due to overpayment by a student on their account, withdrawal during the refund period at the start of the term, or due to financial aid funds applied to the student’s account. Any subsequent charges posted to your account will be due and payable by the student before registration for the next quarter.
Initial refund checks due to withdrawals from a new quarter will be issued after the completion of the 40% refund period of 21 calendar days from the start of the quarter.
Students can expect to receive their refund check within 10-12 business days from the refund posting date, provided their mailing address is correct. Please allow at least 3 to 5 business days for refund checks to arrive.
To prevent delays in receiving a refund check by mail, it is imperative that students keep their address information up-to-date. This may be done by filling out a change of address form in the Records Office. Failure to do so will result in a delay in receiving the refund. The post office will not forward a refund check, even if they have a forwarding order on file. The check will be returned to the College. This can delay the receipt of a refund check by a month or more.
If a refund has already been issued and mailed to an old address, it is important that the student update their address information immediately with the Record's Office. By doing this, when the check is returned, the College will have a valid address in which to redirect the check.
If a refund check is returned by the post office and the College does not have an updated address on file, the refund check will be voided, the funds will be reapplied to the student's account, and a Record’s Office hold will be set. This will prevent future mailings to the incorrect address. The student will need to first update their address with the Record's Office, then advise the Business Office that this hold has been cleared, and request a replacement refund check.
If a student refund check is not received in 14 calendar days a stop payment and reissue of the funds can be done. Requests for replacement refund checks will not be accepted by the Business Office until 14 calendar days after the date the original check was issued. The student will be required to request a refund check replacement form from the Business Office which will need to be completed, signed, and returned to initiate the replacement of a refund check.
Financial Aid Refund Check Information
A credit balance may result from financial aid funds such as grants, scholarships, or loans applied to the student’s account. After financial aid funds are received from the appropriate financial aid programs, refund checks will be mailed to the student’s permanent address on file with the College.
If you have been awarded financial aid, and your award exceeds your cost of attendance (tuition, fees and bookstore charges), you may receive a refund check. To find out if you are eligible for a refund refer to your financial aid award letter.
Students must be aware of the policy regarding enrollment status that affects their financial aid. It is the responsibility of the student to notify the Financial Aid Office of any changes in enrollment status during any given term.
Disbursement of financial aid funds vary from program to program. To determine how funds will be disbursed, it is necessary to know what type of financial aid is being received, such as, Pell Grant, SEOG, OIG, OCOG, PTIG, Loans, Scholarships, etc.
In the chart below, estimates are listed of when refund checks first become available for eligible students. Before any issuance of financial aid, you must submit all necessary documents to the Financial Aid Office. Your refund may not be available on these dates if your financial aid paperwork was incomplete or received late or your funds have not arrived. Refund checks will be issued on a weekly basis as funds are received and posted to your student account.
If all your documents are received by the quarterly deadline listed below, you will be in the 1st round of processing. If your documents are received after the deadline below and you are eligible for a refund, your refund check will be issued as funds are received and posted to your student account.
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Financial Aid Program
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1st Round Refund Posting Scheduled Date *
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1st Round Deadline for Documents
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Federal Pell Grant, SEOG, State Grants, etc.
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Applied to student account approximately the 6th week of the quarter
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The first day of the quarter
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Stafford Loans
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Applied to student account approximately the 5th week of the quarter
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The first day of the quarter
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| *Refund Checks will be issued 10 – 12 business days from refund posting to student account |
*Unexpected computer problems and delays in the mail system cannot be predicted.
*The Financial Aid Office cannot authorize early disbursement of checks.
Students receiving unexpected or unwanted refund checks or questions in general regarding refund checks should contact the Business Office immediately.