Degrees & Classes

Degrees & Classes

Computer Software Support

Associate Applied Science - Transfer

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Software Support Technology program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist.

You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Employment Information

61% BTC graduate placement rate

$43,056 starting annual wage

$53,061 average annual wage

$67,746 potential annual wage

Employment and wage data sources

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $53,061, with an earning potential of about $67,746 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the 2018-19 Catalog

TOTAL PROGRAM CREDITS90 credits

TOTAL PROGRAM CREDITS90 credits

* Minimum requirement. List of other AAS-T class options and alternatives

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

What Are The Minimum Entry Requirements?


These requirements are for the AAS-T degree and are higher than those for the AAS degree. Please see AAS Entry Page for AAS requirements.

  • Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.
  • BTC College Level Math score of 75 or a C grade in MATH 099

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

After successfully completing this program, students will be able to:

  • Apply industry standard IT networking solutions to understand and troubleshoot networking issues.
  • Design and develop an IT Helpdesk disaster recovery plan.
  • Troubleshoot operating systems or software problems.
  • Design and develop a hardware-based user needs assessment.
  • Use a variety of scripting tools or languages to automate routine tasks.
  • Provide satisfactory helpdesk solutions to problems or scenarios with Word, Excel, Access, or PowerPoint using industry standard helpdesk procedures.
  • Provide efficient and effective IT technical support to clients in a manner that promotes safe computing practices and encourages effective working relationships.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Business & Computer Information Systems

Degrees and Certifications


M.B.A., Technology Management, University of Phoenix

B.S., Business Administration, Walla Walla College

Certificate, Microsoft Technology Associate

Certificate, Microsoft Certified Systems Engineer

Certificate, Microsoft Certified Professional

Certificate, Microsoft Office Specialist

Certificate, Certified Novell Administrator

Certificate, CompTIA A+ and Network+ Certified Professional

Certificate, WA Professional Technical Certification

Contact Info


360 752-8364
jwollens@btc.edu
Campus Center (CC) - Room 214

 

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.


Associate of Applied Science Degree

Computer Software Support Program

In a world where everyday items are increasingly dependent upon computers – from phones to televisions to medical equipment – the need for skilled workers who can troubleshoot computer software issues is growing. If you enjoy combining technical and customer service skills in a variety of business and office settings, Bellingham Technical College’s Computer Software Support Technology associate degree could be a good fit to get your tech career started. BTC’s Computer Software Support Technology program will train you for top jobs in computer support, software, help desk support, PC support, and training and software support coordination.

BTC’s classes will train you in valuable software and computer support skills needed by companies big and small, including hospitals, financial institutions, large corporations, school districts, and universities. Computer hardware and software manufacturers also hire BTC’s program graduates to work as customer service representatives and help desk personnel.

Students in the Computer Software Support associate degree program at Bellingham Technical College will receive training in word processing, spreadsheets and databases; teaching others how to use computers and software; basic computer programming and website building; operating system installation and configuration; and more.

Computer Software Support Associate Degree and Certificate Programs

AAS: Take six quarters of classes and graduate with your associate degree in computer software support, ready to get top computer and software support jobs.

AAS-T: Take six quarters of classes and graduate with your associate degree in computer software support, ready for computer and software support jobs. Or transfer your class credits to a four-year college or university to earn your bachelor’s degree.

Computer Applications Specialist Certificate: This 62-credit certificate program prepares BTC graduates for jobs with information technology and computer support firms or with companies that use computer networks.

Computer Software Support Jobs & Employment

Computer support positions are expected to be one of the fastest-growing jobs over the next decade. The rapid rate of growth and change in the tech industry requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry-recognized certifications means BTC grads can compete for the best jobs in the software support industry.

Computer software support program graduates usually find jobs in the information support and IT departments of large organizations such as universities, government agencies, hospitals, financial institutions, and major corporations.

Program graduates also find jobs as telephone-based technicians and customer service representatives for hardware and software manufacturers. Other potential computer support jobs include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

The average annual wage in the software and computer support field is $52,000, with an earning potential of about $65,042 per year.*

Employment Information

61% BTC graduate placement rate

$43,056 starting annual wage

$53,061 average annual wage

$67,746 potential annual wage

Employment and wage data sources

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $53,061, with an earning potential of about $67,746 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the 2018-19 Catalog

TOTAL PROGRAM CREDITS90 credits

TOTAL PROGRAM CREDITS90 credits

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

What Are The Minimum Entry Requirements?


These requirements are for the AAS degree and are lower than those for the AAS-T degree. Please see the AAS-T Entry Page for AAS-T requirements.

  • Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.
  • Accuplacer Arithmetic score of 50 or a C grade or better in MATH 090.

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

After successfully completing this program, students will be able to:

  • Apply industry standard IT networking solutions to understand and troubleshoot networking issues.
  • Design and develop an IT Helpdesk disaster recovery plan.
  • Troubleshoot operating systems or software problems.
  • Design and develop a hardware-based user needs assessment.
  • Use a variety of scripting tools or languages to automate routine tasks.
  • Provide satisfactory helpdesk solutions to problems or scenarios with Word, Excel, Access, or PowerPoint using industry standard helpdesk procedures.
  • Provide efficient and effective IT technical support to clients in a manner that promotes safe computing practices and encourages effective working relationships.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Business & Computer Information Systems

Degrees and Certifications


M.B.A., Technology Management, University of Phoenix

B.S., Business Administration, Walla Walla College

Certificate, Microsoft Technology Associate

Certificate, Microsoft Certified Systems Engineer

Certificate, Microsoft Certified Professional

Certificate, Microsoft Office Specialist

Certificate, Certified Novell Administrator

Certificate, CompTIA A+ and Network+ Certified Professional

Certificate, WA Professional Technical Certification

Contact Info


360 752-8364
jwollens@btc.edu
Campus Center (CC) - Room 214

 

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.


Computer Applications Specialist Certificate

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Software Support Technology program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist. You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Employment Information

61% BTC graduate placement rate

$43,056 starting annual wage

$53,061 average annual wage

$67,746 potential average wage

Employment and wage data sources

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Gainful Employment

Program Costs, Financing, and Outcomes

Gainful Employment Information

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $53,061, with an earning potential of about $67,746 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the 2018-19 Catalog

TOTAL PROGRAM CREDITS58 credits

TOTAL PROGRAM CREDITS58 credits

Entry Information

Check out the information below to learn how you can get started!

When Can I Start?


This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

What Are The Minimum Entry Requirements?


These requirements are for the Certificate and are lower than those for the AAS-T degree. Please see the AAS-T Entry Page for AAS-T requirements.

  • Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.
  • Accuplacer Arithmetic score of 50 or a C grade or better in MATH 090.

What Are My Next Steps?


  1. Apply to BTC and Financial Aid
  2. Take the ACCUPLACER/Placement Test
  3. Attend an Advising & Registration Session
  4. Prepare to Attend

Program Outcomes

  • Graduates will be able to demonstrate competency of the basic components of a computer. competency in word processing, customer service, spreadsheets, databases, presentation graphics, introductory programming concepts, web design, hardware, operating systems, and networking.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Business & Computer Information Systems

Degrees and Certifications


M.B.A., Technology Management, University of Phoenix

B.S., Business Administration, Walla Walla College

Certificate, Microsoft Technology Associate

Certificate, Microsoft Certified Systems Engineer

Certificate, Microsoft Certified Professional

Certificate, Microsoft Office Specialist

Certificate, Certified Novell Administrator

Certificate, CompTIA A+ and Network+ Certified Professional

Certificate, WA Professional Technical Certification

Contact Info


360 752-8364
jwollens@btc.edu
Campus Center (CC) - Room 214

 

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.