Degrees & Classes

Degrees & Classes

Computer Software Support

Associate Applied Science - Transfer

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Software Support Technology program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist.

You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Employment Information

61% BTC graduate placement rate

$43,056 starting annual wage

$53,061 average annual wage

$67,746 potential annual wage

Employment and wage data sources

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $53,061, with an earning potential of about $67,746 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

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Courses are from the 2017-18 Catalog

  • Quarter 1
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    7/5-8/11MTWTh10:00a-12:00pPEDERSEN MOpenings: 21
    9/19-12/8Online WOLLENS JOpenings: 20
    9/19-12/8MWF12:30p-1:50pSTAFFOpenings: 24
    9/19-12/7TTh 1:10p-3:20pSTAFFOpenings: 24
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.


    Future Offerings
    7/5-7/18MTWTh 9:00a-9:50aPEDERSEN MOpenings: 17
    9/20-10/16Online MASSEY JOpenings: 23
    9/20-10/16MWF 8:30a-9:50aMASSEY JOpenings: 24
  • MATH& 141Precalculus I5 credits

    The focus of this course will be functions. Students manipulate and graph linear, polynomial, rational, exponential, logarithmic and quadratic functions. The course will also cover systems of equations, matrices and determinants, and their applications.

    Prerequisite:
    BTC College Level Math score of 75 or a C grade in MATH 099.

    Future Offerings
    7/5-8/10MTWTh 8:30a-10:50aPENG AOpenings: 12
    7/5-8/11Online PENG AOpenings: 12
    9/20-12/8MWF10:10a-11:30aSTAFFOpenings: 24
    9/20-12/8MWF12:30p-1:50pSTAFFOpenings: 15
    9/20-12/8Online STAFFOpenings: 15
  • Required Courses for Program
  • Required Courses credits to TOTAL 85 Credits.

  • BUS& 101Introduction to Business5 credits

    Students are introduced to the broad field of business and its organization, operation and management. Business opportunities, ownership, marketing, physical factors, human resource, finance, regulations and decision-making processes are emphasized. Other topics include problems of organization, strategic management and controls. Fulfills the social science requirements at Bellingham Technical College.

    Prerequisite:
    Recommend experience in Word processing, spreadsheets, and presentation software.

    Future Offerings
    7/5-8/25Online WOLLENS JWaitlisted: 5
    9/19-12/8Online WOLLENS JOpenings: 16
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    7/5-8/11MTWTh10:00a-12:00pPEDERSEN MOpenings: 21
    9/19-12/8Online WOLLENS JOpenings: 20
    9/19-12/8MWF12:30p-1:50pSTAFFOpenings: 24
    9/19-12/7TTh 1:10p-3:20pSTAFFOpenings: 24
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.


    Future Offerings
    7/5-7/18MTWTh 9:00a-9:50aPEDERSEN MOpenings: 17
    9/20-10/16Online MASSEY JOpenings: 23
    9/20-10/16MWF 8:30a-9:50aMASSEY JOpenings: 24
  • CAP 138WORD5 credits

    Students receive hands-on instruction using the commands and features of Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 and CAP 105 with a C or better grade in each course or instructor permission.

    Future Offerings
    9/19-12/7TTh 8:00a-10:10aSTAFFOpenings: 21
  • CAP 142Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    9/19-12/7TTh10:30a-12:40pWOLLENS JOpenings: 3
  • CAP 146Access5 credits

    Table design, relationships, filters, queries, forms and reports will be introduced. Students will apply skills to database projects. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 6
  • CAP 148PowerPoint3 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 13
  • CIS 160Computer User Support I5 credits

    Provides an overview of topics relevant to working at a help desk. Student will learn computer user support skills and strategies, including problem solving, customer service, and call tracking.

    Prerequisite:
    CAP 101; or instructor permission.
  • CIS 276Field-Based Experience6 credits

    Students will arrange to work in an office, solving computer software, hardware or operating system problems for users. The field-based experience may be paid or unpaid at 180 hours of on-site, with an additional 18 hours spent on self-assessment and reporting.

    Prerequisite:
    Instructor permission.

    Future Offerings
    7/5-8/25ARRWOLLENS JOpenings: 23
    9/19-12/8ARRWOLLENS JOpenings: 24
  • ENGL& 101English Composition I5 credits

    A composition course in which students read, analyze, and write essays using a variety of rhetorical strategies, as well as develop and verbally express ideas clearly and effectively. The critical reading of essays will provide a basis for the student's own critical writing, which will reflect a command of college-level literacy standards. Attention to writing fundamentals and stylistic techniques will also be included. Word processing, email and internet knowledge required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.

    Future Offerings
    7/5-8/11Online RICHARDS JOpenings: 11
    9/19-12/5T 5:30p-7:40pNELSON NOpenings: 26
    9/20-12/8MWF10:10a-11:30aRICHARDS JOpenings: 23
    9/20-12/6MW 8:30a-9:50aRICHARDS JOpenings: 25
    9/19-12/8Online NELSON NOpenings: 24
    9/19-12/8Online NELSON NOpenings: 21
  • IT 112PC Hardware A+8 credits

    This course prepares the student to understand, install, configure, upgrade, troubleshoot, and repair PC hardware components. Course material parallels the CompTIA A+ Core Hardware certification objectives for hardware..


    Future Offerings
    9/19-12/8MW 8:00a-10:30aMASSEY MOpenings: 21
    9/19-12/8MW12:00p-2:30pMASSEY MOpenings: 23
  • IT 121Introduction to Programming5 credits

    This course introduces students to the fundamentals of good program design, coding, testing, and documentation. Students will learn to employ good user interface design, standardization and variable naming, decision operators, looping mechanisms, subroutines and error handling as they build their own programs.

  • IT 141Operating Systems A+8 credits

    This course prepares the student to install, maintain, and troubleshoot Windows operating systems. Course material parallels the CompTIA A+ Operating Systems certification objectives for operating systems.


    Future Offerings
    9/19-12/8TTh 8:00a-10:30aBURKELAND KOpenings: 21
    9/19-12/8TTh12:00p-1:30pBURKELAND KOpenings: 23
  • IT 160Network Technologies8 credits

    The goal of this course is to provide students with a background in networking technologies and prepare students to pass CompTIA’s broad-based, vendor independent networking certification exam, Network +. This course covers a wide range of material about networking, from careers in networking to local area networks, wide area networks, protocols, topologies, transmission media, and security. It not only introduces a variety of concepts, but also discusses in-depth the most significant aspects of networking, such as the TCP/IP protocol suite.

    Prerequisite:
    Either IT 112, or IT 141.
  • MATH& 107 *Math in Society5 credits

    College level coverage of practical applications in many fields of study. Topics will include probability, statistics, finance, geometry, graphing, growth & decay, and right triangle trigonometry.

    Prerequisite:
    BTC College Level Math score of 75 or a C grade in MATH 099.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 19
  • SOC& 101 *Introduction to Sociology5 credits

    This course introduces the major concepts and definitions of the science of sociology. Basic sociological inquiry is covered, and how social forces shape communal and individual behaviors and attitudes. Topics include socialization, cultures, deviance, social control, inequality, power, social class, race, gender, and institutions. Students learn the basic theories and perspectives of sociology and how those theories apply to the social landscape.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.

    Future Offerings
    7/5-8/11Online POLLARD DOpenings: 13
    9/19-12/8Online POLLARD DOpenings: 22
  • Electives
  • Students may select five (5) credits of Electives from any course listed below.

  • ACCT 141Practical Accounting I5 credits

    Covers the accounting cycle through a study of sole proprietorship and the use of accounts, the general journal, and the general ledger.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 and Accuplacer Arithmetic score of 38 or instructor permission.

    Future Offerings
    9/20-12/8MWF 2:10p-3:30pKENT DOpenings: 8
  • ACCT 242Practical Accounting II5 credits

    Theory and practice of computing and recording transactions relating to merchandise inventory, notes payable and receivable, depreciation, accounting principles, and reporting standards.

    Prerequisite:
    ACCT 141 or instructor permission.
  • ACCT 243Practical Accounting III5 credits

    Theory and practice relating to the formation and operations of partnerships and corporations, decision making and statement analysis. Financial data is used to access the efficiency of current operations and determine profitability.

    Prerequisite:
    ACCT 242 or instructor permission.
  • ACCT 245Payroll Procedures5 credits

    Covers payroll records and procedures. Students complete assignments about federal and state laws that affect compensation of employees.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    9/20-12/8MWF10:10a-11:30aKENT DOpenings: 10
  • ACCT 246Computerized Accounting I5 credits

    A comprehensive study of computerized accounting systems in both service and merchandising environments. Uses the commercially popular QuickBooks software to demonstrate the use of fully integrated accounting systems. Topics include creating a chart of accounts, recording customer and vendor transactions, processing payroll, and printing reports. In addition, establishing a new company is covered as well as the advanced topic of exporting to Excel software.

    Prerequisite:
    ACCT 141 or instructor permission. It is highly recommended that ACCT 242 - Practical Accounting II be taken either prior to taking ACCT 246 or taken concurrently with ACCT 246.
  • ACCT& 201Principles of Accounting I5 credits

    This course is the first of a series of three accounting courses in the Business DTA sequence. It provides an introduction to financial accounting as an essential part of business decision-making. It includes the vocabulary and fundamental concepts of accounting as well as analysis of common business activities and interpretation primary financial statements.

    Prerequisite:
    Accuplacer Score: 75 in Algebra or a grade of C or higher in Math 098; or instructor permission.

    Future Offerings
    9/19-12/8Online KENT DOpenings: 20
  • ACCT& 202Principles of Accounting II5 credits

    This is the second of a series of three accounting courses in the Business DTA sequence and is a continuation of ACCT& 201. The emphasis of this class is on fixed assets, intangibles, investments and financing, stockholder’s equity, cash flow analysis and financial statement analysis.

    Prerequisite:
    ACCT&201 with a C or higher; or instructor permission.
  • ACCT& 203Principles of Accounting III5 credits

    This is the third course of the series of three accounting courses in the Business DTA sequence and is also a required course for the Accounting AAS and AAS-T degree students. This course introduces students to information needed by managers to carry out three essential functions in an organization: (1) planning operations, (2) controlling activities, and (3) making decisions. This course will show what kind of information is needed, where this information can be obtained, and how this information can be used by managers as they carry out their planning, control, and decision-making responsibilities.

    Prerequisite:
    ACCT& 202 or ACCT 243 with a "C" or better or instructor permission.
  • BUS 100Electronic Math Applications3 credits

    Focuses on the application of the electronic calculator to business transactions and accounting activities. Students will develop speed on the 10-key by touch method. Note: This course meets the computation general education requirements for the medical coding and billing program only.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a C or better or instructor permission.

    Future Offerings
    9/19-10/27Online KENT DOpenings: 14
    10/25-12/8MWF12:30p-1:50pKENT DOpenings: 19
  • BUS 123Records Management3 credits

    Introduces students to basic terminology and the scope of records and information management, employment opportunities, and legal and ethical matters associated with records. The life cycle of non-electronic and electronic records are surveyed from creation to retention and destruction.


    Future Offerings
    9/20-10/25MW10:10a-11:30aMASSEY JOpenings: 14
  • BUS 127Social Media Marketing5 credits

    This course provides an introduction to social media marketing (SMM). Special emphasis is placed on creating a social media marketing plan which uses social media platforms to positively influence consumers toward a brand, product, or service. Explore and practice managing social networks like Facebook, Twitter, LinkedIn, Tumblr as well as emerging platforms.

    Prerequisite:
    Basic understanding of web technologies and marketing concepts is expected.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 19
  • BUS 128Search Engine Marketing5 credits

    Search Engine Marketing is the process of promoting a Web site, product or company through both search engine optimization and search advertising. This course examines ways to improve traffic to the Web site by improving the ranking in search engine results and paid advertising. Become familiar with different types of marketing data and learn to combine them to answer business questions. Develop a measurement plan for a marketing campaign, and learn to set up the plan so it generates actionable data.

    Prerequisite:
    Basic understanding of web technologies and marketing concepts is expected.
  • BUS 129Social Media Marketing Campaign5 credits

    Students will complete a social media marketing campaign for an organization. By identifying the organizations target market and the social media portals where the organization participates. Students will learn to set measurable goals; design innovative strategies and select appropriate social media portals, craft compelling content to attract and influence the intended audience, monitor and measure progress on a regular basis, and tune the social media marketing campaign to account for the ever changing nature of consumer tastes and the social Web.

    Prerequisite:
    Basic understanding of web technologies and marketing concepts is expected.
  • BUS 230Medical Office Procedures5 credits

    Medical Office Procedures is an introduction to healthcare administration. This course gives students transferable skills that will aid them in attaining employment within healthcare, as well as a global understanding of the differences within the various healthcare systems. A strong emphasis will be placed on interpersonal skills, appropriate communication and customer service skills when working in a diverse office team environment. The student will learn the duties in the medical office, computerized medical office procedures as well as exercises in judgment, independent action, and coping with interruptions. In addition to computerized appointment scheduling and billing, students learn about the major insurances with ICD and CPT coding. This course is designed to give an overview of the various areas within healthcare administration that most healthcare professionals will be expected to understand and know when seeking a job. Although healthcare operations may vary, a basic level of understanding in administration is vital for all healthcare professionals. (Note: this course meets the communications general education requirement for the medical coding and billing generalist program only).

    Prerequisite:
    Accuplacer Reading Comprehension and Sentence Skills score of 71 or higher.

    Future Offerings
    9/20-11/27MW12:00p-3:00pWALKER SOpenings: 18
  • BUS 232Office Procedures5 credits

    Prepares the student for the role of an office or administrative assistant and the broader role as a professional member of the management team. The class exposes the student to the growing influence of information technology, the expanding global marketplace, and the changes in the organizational structure of modern business.

    Prerequisite:
    CAP 106.
  • BUS& 201Business Law5 credits

    This course introduces students to principles underlying the legal environment of business through lectures, classroom activities, and study of text. Students will be exposed to basic information relating business and personal aspects of law as set forth in the course outline.

    Prerequisite:
    71 Reading Accuplacer score.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 15
  • CAP 107Computerized Keyboard Skillbuilding I3 credits

    Designed to help students improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 106; or instructor permission.
  • CAP 109Computerized Keyboard Skill Building II3 credits

    Designed to help students to further improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. Time will also be spent on data entry fundamentals. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 107; or instructor permission.
  • CAP 114MS Outlook2 credits

    Students will use Microsoft Outlook to learn how to effectively manage settings, incoming and outgoing messages, schedules, and contacts. Students will research email etiquette and corporate email policies and apply email writing techniques to business scenarios.

    Prerequisite:

    Future Offerings
    10/25-12/4Online PEDERSEN MOpenings: 5
  • CAP 143Adobe Acrobat & Electronic File Management5 credits

    Adobe Acrobat software enables business professionals to easily convert any electronic or paper document into a PDF file that can be reviewed by colleagues, clients and customers. This class covers transferring business documents such as policies, training materials, regulations, or other types of material into a secured PDF format that allows review but protects the material fr4om alteration or deletion. In this class, you will learn the basics of creating a PDF document; add headers and footers; render text searchable and able to edit; utilizing security functions to protect documents; creating and editing forms; and utilizing legal tools available. You will also develop expertise in electronic file management while creating folders and subfolders. Included in the file management portion will be how to find, view, open, copy, move, delete and rename files. Some basic computer and keyboarding skills are recommended.

  • CAP 200Integrated Computer Applications5 credits

    Students will apply their skills learned in the previous courses to produce professional-looking documents by integrating word processing, spreadsheet, database, and presentation graphics programs. Students will prepare a professional portfolio for use in future job search opportunities. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 138, CAP 142, CAP 146, CAP 148; or instructor permission.
  • IT 102IT Ethics and Careers5 credits

    Ethics issues and career options for computer professionals will be explored through research and simulated IT enterprises. Topics include intellectual property rights, respecting privacy, avoiding harm to others, IT career paths, and IT workplace environments

    Prerequisite:
    Either IT 112, or IT 141, or IT 160.
  • IT 140Introduction to Linux Operating Systems5 credits

    This course introduces students to the basic functions of operating systems and command line interfaces by learning the Linux command line. Topics include navigation, file manipulation, and redirection commands so that students can build useful batch scripts by the end of the course.


    Future Offerings
    9/19-12/8TTh12:00p-1:15pMASSEY MOpenings: 7
  • IT 142Client/Desktop Operating Systems II10 credits

    Designed to facilitate in-depth study of a Client Computer Operating system found commonly in the business environment. Areas of study include installation, configuration, troubleshooting, deployment, and networking.

    Prerequisite:
    IT 141 or IT 160 corequisite.

    Future Offerings
    9/19-12/8TWTh 8:00a-10:30aREHM GOpenings: 11
  • IT 210Network Security Fundamentals10 credits

    This course provides a comprehensive overview of network security through lecture, extensive hands-on, and research projects. Topics covered include general security concepts, communication security, infrastructure security, cryptography, access control, authentication, external attack, and operational and organizational security.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    9/19-12/8TWTh 8:00a-10:30aFALTA EOpenings: 10
  • IT 220Network Communications Infrastructure5 credits

    In this hands-on practicum students learn the components of structured data communications cabling systems, OSI Layers 1, 2 and 3 hardware components, and how to install and configure them.

    Prerequisite:
    IT 142, IT 160.
  • IT 230Windows Powershell5 credits

    This course introduces Windows Powershell, a task-based command line shell/scripting language designed for system administration. Students will learn cmdlets and syntax constructs such as arrays, loops, and functions; and how to build scripts and utilities to automate system system tasks or create powerful system management tools. This is a hybrid class with classroom lecture plus online instruction and class work.

    Prerequisite:
    IT 242, or IT 243 co-requisite.

    Future Offerings
    9/19-12/8TWTh 1:20p-2:35pFALTA EOpenings: 5
  • IT 240Linux Administration & Configuration5 credits

    This course introduces students to system administration fundamentals of the Linux operating system. Using Linux, students learn to install and configure the O/S using system text files, use the common GUIs, configure networking, administer user accounts and permissions, define the user environment, and monitor system resources, processes and usage.

    Prerequisite:
    IT 140, and either IT 141, or IT 142.

    Future Offerings
    9/19-12/8TWTh 2:40p-3:55pBURKELAND KOpenings: 5
  • IT 242Windows Server Administration5 credits

    Covers installation, configuration, and system administration of Windows Server. Topics include managing accounts, groups, folders, and files; object security; Active Directory; Disk quotas; server monitoring and optimization; and troubleshooting.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    9/19-12/8TWTh12:00p-1:15pFALTA EOpenings: 9
  • IT 243Windows Server Network Infrastructure5 credits

    This course covers managing and maintaining a Windows Server network infrastructure. Students will learn how to install, configure, and troubleshoot TCP/IP, DHCP, DNS, routing and remote access, and VPNs. Students will also learn to monitor traffic, troubleshoot connectivity, implement secure network administration procedures and resolve service issues on a Windows Server.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    9/19-10/25TWTh12:00p-2:30pREHM GOpenings: 11
  • IT 261Advanced Special Topics I5 credits

    This course allows for specialized or in-depth study of an advanced computer networking topic. Example topics may include: Microsoft SQL Server, Apache Web Server, Internet Information Server, Microsoft Exchange Server, and computer forensics.

    Prerequisite:
    IT 242, or IT 243 co-requisite.

    Future Offerings
    10/26-12/8TWTh12:00p-2:30pREHM GOpenings: 8
  • IT 262Advanced Special Topics II5 credits

    This course allows for specialized or in-depth study of an advanced computer networking topic. Example topics may include: Microsoft SQL Server, Apache Web Server, Internet Information Server, Microsoft Exchange Server, and computer forensics.

    Prerequisite:
    IT 240 co-requisite.

    Future Offerings
    9/19-12/8TWTh 4:00p-5:15pBURKELAND KOpenings: 3
  • IT 270Applied IT Career Skills8 credits

    Students will work in their new career field applying the new skills and being mentored and evaluated by industry professionals. The career search will provide exposure to a typical work environment, opportunities for customer interaction skill development and an opportunity to make connections with professionals already working in the field.

    Prerequisite:
    IT 261, or IT 262 as a corequisite.

    Future Offerings
    7/5-8/24DAILYSTAFFOpenings: 2
    9/19-12/8DAILYSTAFFOpenings: 21
  • IT 272Capstone Project5 credits

    Students will complete a capstone project integrating skills developed throughout the program. The student will make a written proposal for the project, stating milestones and deliverables and upon completion, will demonstrate the project in an oral presentation, as well as provide written documentation about the project.

    Prerequisite:
    IT 261, or IT 262 as a co-requisite.
  • LGL 127Legal Office Procedures5 credits

    This course is designed to introduce students who have little or no background in the legal field with the terminology, background, and knowledge of the legal procedures required to work in a law office. It presents basic legal concepts and the various fields of law and outlines the preparation of documents commonly used in those fields. Student projects give the students practice in various areas of law.

    Prerequisite:
    CAP 106; LGL 132 or as a co-requisite
  • LGL 132Legal Terminology5 credits

    This course is designed to help students learn the legal terminology, English skills, legal formatting skills, and guidelines needed in a law office.


    Future Offerings
    9/19-12/8Online STAFFOpenings: 18
  • LGL 211Legal Document Processing5 credits

    This course makes use of a self-contained comprehensive job simulation designed to give the student practice on the types of activities most often performed in legal office settings. Students will gain hands-on exposure to the various types of law while formatting documents. Word processing functions are incorporated into the course.

    Prerequisite:
    CAP 106; LGL 132 or as a co-requisite
  • MGMT 154Creating and Managing a Small Business5 credits

    This course examines the organization and operation of a small business. Topics include development of a business plan, failure factors in small businesses, sources of capital, record-keeping, financial statements, taxation, marketing, legal and regulatory issues, and best management practices.

  • MGMT 210Human Resource Management5 credits

    Demonstrate knowledge of appropriate office supervisory skills. Introduces students to the fundamentals of supervisory management. Through lectures, text, case studies, projects, and simulations students will develop an understanding of principles to be used as guides for supervision in an office.


    Future Offerings
    9/19-12/8Online STAFFOpenings: 19
  • PMP 100Project Management Fundamentals1 credits

    Learn the effective methods of planning and sequencing projects; complete them on schedule; list cost elements of the project budget; discuss ethical strategies for controlling the budget and schedule deviations; and identify communication methods and reporting tools that impact objectives. A manual is included with this course


    Future Offerings
    9/23Sa10:00a-4:30pABBOTT ROpenings: 19
  • PMP 120Project Management Prep3 credits

    A standards-based approach to project management across applications and industries; focusing on the standards recognized by the Project Management Institute; and assistance with preparing for the Project Management Professional Certification exam. Topics include: project life cycle; criteria for management; common reasons for project failure; risk management plans; and project team-building. Text required.


    Future Offerings
    9/26-11/28T 6:00p-9:00pABBOTT ROpenings: 24
  • PMP 130PMP Integration1 credits

    Capstone course in the Project Management Certificate program with completion of a project plan (individual's choice) utilizing knowledge, skills and methodologies learned in the certificate program; while teaming with other project managers to work through project simulations and case studies.

    Prerequisite:
    PMP 120.

    Future Offerings
    11/30-12/5TTh 6:00p-9:30pABBOTT ROpenings: 24
  • CAP 150Project - Level 11 credits

    Create a project plan file with information entries; develop a work breakdown structure with organizing and task setting relationships; assign resources; and finalize a project plan file. A manual is included with this course.


    Future Offerings
    10/14Sa 8:30a-4:30pNICOLE CHANOpenings: 23
  • CAP 151Project - Level 21 credits

    Exchange project plan data with other applications; update the plan; create custom reports and re-use existing projects plan information. A manual is included with this course.


    Future Offerings
    10/22Sa 8:30a-4:30pMIKE TILLEYOpenings: 23
TOTAL PROGRAM CREDITS90 credits

* Minimum requirement. List of other AAS-T class options and alternatives

Program Entry Information

This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

Testing Requirements

These requirements are for the AAS-T degree and are higher than those for the AAS degree. Please see AAS Entry Page for AAS requirements.

  • Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.
  • BTC College Level Math score of 75 or a C grade in MATH 099

Program Outcomes

  • Graduates will be able to demonstrate competency in word processing, spreadsheets, databases and presentation graphic.
  • Graduates will be able to demonstrate effective software support to users.
  • Graduates will be able to demonstrate competency in introductory programming concepts.
  • Graduates will be able to demonstrate competency of the basic concepts used by webmasters.
  • Graduates will be able to demonstrate competency in installing and configuring Operating Systems.
  • Graduates will be able to demonstrate competency of the basic concepts used by networking professionals.
  • Graduates will be able to demonstrate competency of the basic components of a computer.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Business & Computer Information Systems

Degrees and Certifications


M.B.A., Technology Management, University of Phoenix

B.S., Business Administration, Walla Walla College

Certificate, Microsoft Technology Associate

Certificate, Microsoft Certified Systems Engineer

Certificate, Microsoft Certified Professional

Certificate, Microsoft Office Specialist

Certificate, Certified Novell Administrator

Certificate, CompTIA A+ and Network+ Certified Professional

Certificate, WA Professional Technical Certification

Contact Info


752-8364
jwollens@btc.edu
Campus Center (CC) - Room 214

 

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.


Associate of Applied Science Degree

Computer Software Support Program

In a world where everyday items are increasingly dependent upon computers – from phones to televisions to medical equipment – the need for skilled workers who can troubleshoot computer software issues is growing. If you enjoy combining technical and customer service skills in a variety of business and office settings, Bellingham Technical College’s Computer Software Support Technology associate degree could be a good fit to get your tech career started. BTC’s Computer Software Support Technology program will train you for top jobs in computer support, software, help desk support, PC support, and training and software support coordination.

BTC’s classes will train you in valuable software and computer support skills needed by companies big and small, including hospitals, financial institutions, large corporations, school districts, and universities. Computer hardware and software manufacturers also hire BTC’s program graduates to work as customer service representatives and help desk personnel.

Students in the Computer Software Support associate degree program at Bellingham Technical College will receive training in word processing, spreadsheets and databases; teaching others how to use computers and software; basic computer programming and website building; operating system installation and configuration; and more.

Computer Software Support Associate Degree and Certificate Programs

AAS: Take six quarters of classes and graduate with your associate degree in computer software support, ready to get top computer and software support jobs.

AAS-T: Take six quarters of classes and graduate with your associate degree in computer software support, ready for computer and software support jobs. Or transfer your class credits to a four-year college or university to earn your bachelor’s degree.

Computer Applications Specialist Certificate: This 62-credit certificate program prepares BTC graduates for jobs with information technology and computer support firms or with companies that use computer networks.

Computer Software Support Jobs & Employment

Computer support positions are expected to be one of the fastest-growing jobs over the next decade. The rapid rate of growth and change in the tech industry requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry-recognized certifications means BTC grads can compete for the best jobs in the software support industry.

Computer software support program graduates usually find jobs in the information support and IT departments of large organizations such as universities, government agencies, hospitals, financial institutions, and major corporations.

Program graduates also find jobs as telephone-based technicians and customer service representatives for hardware and software manufacturers. Other potential computer support jobs include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

The average annual wage in the software and computer support field is $52,000, with an earning potential of about $65,042 per year.*

Employment Information

61% BTC graduate placement rate

$43,056 starting annual wage

$53,061 average annual wage

$67,746 potential annual wage

Employment and wage data sources

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $53,061, with an earning potential of about $67,746 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the 2017-18 Catalog

  • Quarter 1
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    7/5-8/11MTWTh10:00a-12:00pPEDERSEN MOpenings: 21
    9/19-12/8Online WOLLENS JOpenings: 20
    9/19-12/8MWF12:30p-1:50pSTAFFOpenings: 24
    9/19-12/7TTh 1:10p-3:20pSTAFFOpenings: 24
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.


    Future Offerings
    7/5-7/18MTWTh 9:00a-9:50aPEDERSEN MOpenings: 17
    9/20-10/16Online MASSEY JOpenings: 23
    9/20-10/16MWF 8:30a-9:50aMASSEY JOpenings: 24
  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications in the areas of banking, business statistics, markup/markdown, payroll, debt, credit cards, investments, and insurance. It is recommended that students have a calculator with the exponent function.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a "C" or better or instructor permission.

    Future Offerings
    9/19-12/8Online PEDERSEN MOpenings: 14
  • Required Courses for Program
  • Required Courses credits to TOTAL 85 Credits.

  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications in the areas of banking, business statistics, markup/markdown, payroll, debt, credit cards, investments, and insurance. It is recommended that students have a calculator with the exponent function.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a "C" or better or instructor permission.

    Future Offerings
     ARRPEDERSEN M
  • BUS 171Technical Communications5 credits

    This course introduces students to effective written and oral business communication. Students will learn to compose effective business writings including letters, memos, technical manuals, reports, and employment documents. Students will learn effective oral presentation, job interviewing skills, and use various forms of technology including email, online file sharing and live web conferencing. It is recommended that BUS 188 (Business English) be taken before BUS 171 (Technical Communications). NOTE: When this course is taught online, students will need access to a Windows-based computer, web cam, and be able to deliver and receive audio. CAP 106 is recommended prior to taking BUS 171.

    Prerequisite:
    Accuplacer scores: 71 Reading or a C grade in RDG 085; 71 Sentence Skills or a C grade in ENGL 092; CAP 101 and CAP 105 with a C or better grade.

    Future Offerings
    9/20-12/8MWF 8:30a-9:50aPEDERSEN MOpenings: 12
  • BUS& 101Introduction to Business5 credits

    Students are introduced to the broad field of business and its organization, operation and management. Business opportunities, ownership, marketing, physical factors, human resource, finance, regulations and decision-making processes are emphasized. Other topics include problems of organization, strategic management and controls. Fulfills the social science requirements at Bellingham Technical College.

    Prerequisite:
    Recommend experience in Word processing, spreadsheets, and presentation software.

    Future Offerings
    7/5-8/25Online WOLLENS JWaitlisted: 5
    9/19-12/8Online WOLLENS JOpenings: 16
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    7/5-8/11MTWTh10:00a-12:00pPEDERSEN MOpenings: 21
    9/19-12/8Online WOLLENS JOpenings: 20
    9/19-12/8MWF12:30p-1:50pSTAFFOpenings: 24
    9/19-12/7TTh 1:10p-3:20pSTAFFOpenings: 24
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.


    Future Offerings
    7/5-7/18MTWTh 9:00a-9:50aPEDERSEN MOpenings: 17
    9/20-10/16Online MASSEY JOpenings: 23
    9/20-10/16MWF 8:30a-9:50aMASSEY JOpenings: 24
  • CAP 138WORD5 credits

    Students receive hands-on instruction using the commands and features of Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 and CAP 105 with a C or better grade in each course or instructor permission.

    Future Offerings
    9/19-12/7TTh 8:00a-10:10aSTAFFOpenings: 21
  • CAP 142Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    9/19-12/7TTh10:30a-12:40pWOLLENS JOpenings: 3
  • CAP 146Access5 credits

    Table design, relationships, filters, queries, forms and reports will be introduced. Students will apply skills to database projects. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 6
  • CAP 148PowerPoint3 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 13
  • CIS 160Computer User Support I5 credits

    Provides an overview of topics relevant to working at a help desk. Student will learn computer user support skills and strategies, including problem solving, customer service, and call tracking.

    Prerequisite:
    CAP 101; or instructor permission.
  • CIS 276Field-Based Experience6 credits

    Students will arrange to work in an office, solving computer software, hardware or operating system problems for users. The field-based experience may be paid or unpaid at 180 hours of on-site, with an additional 18 hours spent on self-assessment and reporting.

    Prerequisite:
    Instructor permission.

    Future Offerings
    7/5-8/25ARRWOLLENS JOpenings: 23
    9/19-12/8ARRWOLLENS JOpenings: 24
  • CMST& 101Introduction to Communications5 credits

    Fundamental course in communication theory. Students will apply knowledge in variety of settings including interpersonal, public speaking, and small group communication.

    Prerequisite:
    ENGL& 101 or CPT score of 86 or higher on sentence skills and 85 or higher on reading. Word processing knowledge required.
  • IT 112PC Hardware A+8 credits

    This course prepares the student to understand, install, configure, upgrade, troubleshoot, and repair PC hardware components. Course material parallels the CompTIA A+ Core Hardware certification objectives for hardware..


    Future Offerings
    9/19-12/8MW 8:00a-10:30aMASSEY MOpenings: 21
    9/19-12/8MW12:00p-2:30pMASSEY MOpenings: 23
  • IT 121Introduction to Programming5 credits

    This course introduces students to the fundamentals of good program design, coding, testing, and documentation. Students will learn to employ good user interface design, standardization and variable naming, decision operators, looping mechanisms, subroutines and error handling as they build their own programs.

  • IT 141Operating Systems A+8 credits

    This course prepares the student to install, maintain, and troubleshoot Windows operating systems. Course material parallels the CompTIA A+ Operating Systems certification objectives for operating systems.


    Future Offerings
    9/19-12/8TTh 8:00a-10:30aBURKELAND KOpenings: 21
    9/19-12/8TTh12:00p-1:30pBURKELAND KOpenings: 23
  • IT 160Network Technologies8 credits

    The goal of this course is to provide students with a background in networking technologies and prepare students to pass CompTIA’s broad-based, vendor independent networking certification exam, Network +. This course covers a wide range of material about networking, from careers in networking to local area networks, wide area networks, protocols, topologies, transmission media, and security. It not only introduces a variety of concepts, but also discusses in-depth the most significant aspects of networking, such as the TCP/IP protocol suite.

    Prerequisite:
    Either IT 112, or IT 141.
  • Electives
  • Students may select five (5) credits of Electives from any course listed below.

  • ACCT 141Practical Accounting I5 credits

    Covers the accounting cycle through a study of sole proprietorship and the use of accounts, the general journal, and the general ledger.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 and Accuplacer Arithmetic score of 38 or instructor permission.

    Future Offerings
    9/20-12/8MWF 2:10p-3:30pKENT DOpenings: 8
  • ACCT 242Practical Accounting II5 credits

    Theory and practice of computing and recording transactions relating to merchandise inventory, notes payable and receivable, depreciation, accounting principles, and reporting standards.

    Prerequisite:
    ACCT 141 or instructor permission.
  • ACCT 243Practical Accounting III5 credits

    Theory and practice relating to the formation and operations of partnerships and corporations, decision making and statement analysis. Financial data is used to access the efficiency of current operations and determine profitability.

    Prerequisite:
    ACCT 242 or instructor permission.
  • ACCT 245Payroll Procedures5 credits

    Covers payroll records and procedures. Students complete assignments about federal and state laws that affect compensation of employees.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    9/20-12/8MWF10:10a-11:30aKENT DOpenings: 10
  • ACCT 246Computerized Accounting I5 credits

    A comprehensive study of computerized accounting systems in both service and merchandising environments. Uses the commercially popular QuickBooks software to demonstrate the use of fully integrated accounting systems. Topics include creating a chart of accounts, recording customer and vendor transactions, processing payroll, and printing reports. In addition, establishing a new company is covered as well as the advanced topic of exporting to Excel software.

    Prerequisite:
    ACCT 141 or instructor permission. It is highly recommended that ACCT 242 - Practical Accounting II be taken either prior to taking ACCT 246 or taken concurrently with ACCT 246.
  • ACCT& 201Principles of Accounting I5 credits

    This course is the first of a series of three accounting courses in the Business DTA sequence. It provides an introduction to financial accounting as an essential part of business decision-making. It includes the vocabulary and fundamental concepts of accounting as well as analysis of common business activities and interpretation primary financial statements.

    Prerequisite:
    Accuplacer Score: 75 in Algebra or a grade of C or higher in Math 098; or instructor permission.

    Future Offerings
    9/19-12/8Online KENT DOpenings: 20
  • ACCT& 202Principles of Accounting II5 credits

    This is the second of a series of three accounting courses in the Business DTA sequence and is a continuation of ACCT& 201. The emphasis of this class is on fixed assets, intangibles, investments and financing, stockholder’s equity, cash flow analysis and financial statement analysis.

    Prerequisite:
    ACCT&201 with a C or higher; or instructor permission.
  • ACCT& 203Principles of Accounting III5 credits

    This is the third course of the series of three accounting courses in the Business DTA sequence and is also a required course for the Accounting AAS and AAS-T degree students. This course introduces students to information needed by managers to carry out three essential functions in an organization: (1) planning operations, (2) controlling activities, and (3) making decisions. This course will show what kind of information is needed, where this information can be obtained, and how this information can be used by managers as they carry out their planning, control, and decision-making responsibilities.

    Prerequisite:
    ACCT& 202 or ACCT 243 with a "C" or better or instructor permission.
  • BUS 100Electronic Math Applications3 credits

    Focuses on the application of the electronic calculator to business transactions and accounting activities. Students will develop speed on the 10-key by touch method. Note: This course meets the computation general education requirements for the medical coding and billing program only.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a C or better or instructor permission.

    Future Offerings
    9/19-10/27Online KENT DOpenings: 14
    10/25-12/8MWF12:30p-1:50pKENT DOpenings: 19
  • BUS 123Records Management3 credits

    Introduces students to basic terminology and the scope of records and information management, employment opportunities, and legal and ethical matters associated with records. The life cycle of non-electronic and electronic records are surveyed from creation to retention and destruction.


    Future Offerings
    9/20-10/25MW10:10a-11:30aMASSEY JOpenings: 14
  • BUS 127Social Media Marketing5 credits

    This course provides an introduction to social media marketing (SMM). Special emphasis is placed on creating a social media marketing plan which uses social media platforms to positively influence consumers toward a brand, product, or service. Explore and practice managing social networks like Facebook, Twitter, LinkedIn, Tumblr as well as emerging platforms.

    Prerequisite:
    Basic understanding of web technologies and marketing concepts is expected.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 19
  • BUS 128Search Engine Marketing5 credits

    Search Engine Marketing is the process of promoting a Web site, product or company through both search engine optimization and search advertising. This course examines ways to improve traffic to the Web site by improving the ranking in search engine results and paid advertising. Become familiar with different types of marketing data and learn to combine them to answer business questions. Develop a measurement plan for a marketing campaign, and learn to set up the plan so it generates actionable data.

    Prerequisite:
    Basic understanding of web technologies and marketing concepts is expected.
  • BUS 129Social Media Marketing Campaign5 credits

    Students will complete a social media marketing campaign for an organization. By identifying the organizations target market and the social media portals where the organization participates. Students will learn to set measurable goals; design innovative strategies and select appropriate social media portals, craft compelling content to attract and influence the intended audience, monitor and measure progress on a regular basis, and tune the social media marketing campaign to account for the ever changing nature of consumer tastes and the social Web.

    Prerequisite:
    Basic understanding of web technologies and marketing concepts is expected.
  • BUS 230Medical Office Procedures5 credits

    Medical Office Procedures is an introduction to healthcare administration. This course gives students transferable skills that will aid them in attaining employment within healthcare, as well as a global understanding of the differences within the various healthcare systems. A strong emphasis will be placed on interpersonal skills, appropriate communication and customer service skills when working in a diverse office team environment. The student will learn the duties in the medical office, computerized medical office procedures as well as exercises in judgment, independent action, and coping with interruptions. In addition to computerized appointment scheduling and billing, students learn about the major insurances with ICD and CPT coding. This course is designed to give an overview of the various areas within healthcare administration that most healthcare professionals will be expected to understand and know when seeking a job. Although healthcare operations may vary, a basic level of understanding in administration is vital for all healthcare professionals. (Note: this course meets the communications general education requirement for the medical coding and billing generalist program only).

    Prerequisite:
    Accuplacer Reading Comprehension and Sentence Skills score of 71 or higher.

    Future Offerings
    9/20-11/27MW12:00p-3:00pWALKER SOpenings: 18
  • BUS 232Office Procedures5 credits

    Prepares the student for the role of an office or administrative assistant and the broader role as a professional member of the management team. The class exposes the student to the growing influence of information technology, the expanding global marketplace, and the changes in the organizational structure of modern business.

    Prerequisite:
    CAP 106.
  • BUS& 201Business Law5 credits

    This course introduces students to principles underlying the legal environment of business through lectures, classroom activities, and study of text. Students will be exposed to basic information relating business and personal aspects of law as set forth in the course outline.

    Prerequisite:
    71 Reading Accuplacer score.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 15
  • CAP 107Computerized Keyboard Skillbuilding I3 credits

    Designed to help students improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 106; or instructor permission.
  • CAP 109Computerized Keyboard Skill Building II3 credits

    Designed to help students to further improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. Time will also be spent on data entry fundamentals. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 107; or instructor permission.
  • CAP 114MS Outlook2 credits

    Students will use Microsoft Outlook to learn how to effectively manage settings, incoming and outgoing messages, schedules, and contacts. Students will research email etiquette and corporate email policies and apply email writing techniques to business scenarios.

    Prerequisite:

    Future Offerings
    10/25-12/4Online PEDERSEN MOpenings: 5
  • CAP 143Adobe Acrobat & Electronic File Management5 credits

    Adobe Acrobat software enables business professionals to easily convert any electronic or paper document into a PDF file that can be reviewed by colleagues, clients and customers. This class covers transferring business documents such as policies, training materials, regulations, or other types of material into a secured PDF format that allows review but protects the material fr4om alteration or deletion. In this class, you will learn the basics of creating a PDF document; add headers and footers; render text searchable and able to edit; utilizing security functions to protect documents; creating and editing forms; and utilizing legal tools available. You will also develop expertise in electronic file management while creating folders and subfolders. Included in the file management portion will be how to find, view, open, copy, move, delete and rename files. Some basic computer and keyboarding skills are recommended.

  • CAP 200Integrated Computer Applications5 credits

    Students will apply their skills learned in the previous courses to produce professional-looking documents by integrating word processing, spreadsheet, database, and presentation graphics programs. Students will prepare a professional portfolio for use in future job search opportunities. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 138, CAP 142, CAP 146, CAP 148; or instructor permission.
  • IT 102IT Ethics and Careers5 credits

    Ethics issues and career options for computer professionals will be explored through research and simulated IT enterprises. Topics include intellectual property rights, respecting privacy, avoiding harm to others, IT career paths, and IT workplace environments

    Prerequisite:
    Either IT 112, or IT 141, or IT 160.
  • IT 140Introduction to Linux Operating Systems5 credits

    This course introduces students to the basic functions of operating systems and command line interfaces by learning the Linux command line. Topics include navigation, file manipulation, and redirection commands so that students can build useful batch scripts by the end of the course.


    Future Offerings
    9/19-12/8TTh12:00p-1:15pMASSEY MOpenings: 7
  • IT 142Client/Desktop Operating Systems II10 credits

    Designed to facilitate in-depth study of a Client Computer Operating system found commonly in the business environment. Areas of study include installation, configuration, troubleshooting, deployment, and networking.

    Prerequisite:
    IT 141 or IT 160 corequisite.

    Future Offerings
    9/19-12/8TWTh 8:00a-10:30aREHM GOpenings: 11
  • IT 210Network Security Fundamentals10 credits

    This course provides a comprehensive overview of network security through lecture, extensive hands-on, and research projects. Topics covered include general security concepts, communication security, infrastructure security, cryptography, access control, authentication, external attack, and operational and organizational security.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    9/19-12/8TWTh 8:00a-10:30aFALTA EOpenings: 10
  • IT 220Network Communications Infrastructure5 credits

    In this hands-on practicum students learn the components of structured data communications cabling systems, OSI Layers 1, 2 and 3 hardware components, and how to install and configure them.

    Prerequisite:
    IT 142, IT 160.
  • IT 230Windows Powershell5 credits

    This course introduces Windows Powershell, a task-based command line shell/scripting language designed for system administration. Students will learn cmdlets and syntax constructs such as arrays, loops, and functions; and how to build scripts and utilities to automate system system tasks or create powerful system management tools. This is a hybrid class with classroom lecture plus online instruction and class work.

    Prerequisite:
    IT 242, or IT 243 co-requisite.

    Future Offerings
    9/19-12/8TWTh 1:20p-2:35pFALTA EOpenings: 5
  • IT 240Linux Administration & Configuration5 credits

    This course introduces students to system administration fundamentals of the Linux operating system. Using Linux, students learn to install and configure the O/S using system text files, use the common GUIs, configure networking, administer user accounts and permissions, define the user environment, and monitor system resources, processes and usage.

    Prerequisite:
    IT 140, and either IT 141, or IT 142.

    Future Offerings
    9/19-12/8TWTh 2:40p-3:55pBURKELAND KOpenings: 5
  • IT 242Windows Server Administration5 credits

    Covers installation, configuration, and system administration of Windows Server. Topics include managing accounts, groups, folders, and files; object security; Active Directory; Disk quotas; server monitoring and optimization; and troubleshooting.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    9/19-12/8TWTh12:00p-1:15pFALTA EOpenings: 9
  • IT 243Windows Server Network Infrastructure5 credits

    This course covers managing and maintaining a Windows Server network infrastructure. Students will learn how to install, configure, and troubleshoot TCP/IP, DHCP, DNS, routing and remote access, and VPNs. Students will also learn to monitor traffic, troubleshoot connectivity, implement secure network administration procedures and resolve service issues on a Windows Server.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    9/19-10/25TWTh12:00p-2:30pREHM GOpenings: 11
  • IT 261Advanced Special Topics I5 credits

    This course allows for specialized or in-depth study of an advanced computer networking topic. Example topics may include: Microsoft SQL Server, Apache Web Server, Internet Information Server, Microsoft Exchange Server, and computer forensics.

    Prerequisite:
    IT 242, or IT 243 co-requisite.

    Future Offerings
    10/26-12/8TWTh12:00p-2:30pREHM GOpenings: 8
  • IT 262Advanced Special Topics II5 credits

    This course allows for specialized or in-depth study of an advanced computer networking topic. Example topics may include: Microsoft SQL Server, Apache Web Server, Internet Information Server, Microsoft Exchange Server, and computer forensics.

    Prerequisite:
    IT 240 co-requisite.

    Future Offerings
    9/19-12/8TWTh 4:00p-5:15pBURKELAND KOpenings: 3
  • IT 270Applied IT Career Skills8 credits

    Students will work in their new career field applying the new skills and being mentored and evaluated by industry professionals. The career search will provide exposure to a typical work environment, opportunities for customer interaction skill development and an opportunity to make connections with professionals already working in the field.

    Prerequisite:
    IT 261, or IT 262 as a corequisite.

    Future Offerings
    7/5-8/24DAILYSTAFFOpenings: 2
    9/19-12/8DAILYSTAFFOpenings: 21
  • IT 272Capstone Project5 credits

    Students will complete a capstone project integrating skills developed throughout the program. The student will make a written proposal for the project, stating milestones and deliverables and upon completion, will demonstrate the project in an oral presentation, as well as provide written documentation about the project.

    Prerequisite:
    IT 261, or IT 262 as a co-requisite.
  • LGL 127Legal Office Procedures5 credits

    This course is designed to introduce students who have little or no background in the legal field with the terminology, background, and knowledge of the legal procedures required to work in a law office. It presents basic legal concepts and the various fields of law and outlines the preparation of documents commonly used in those fields. Student projects give the students practice in various areas of law.

    Prerequisite:
    CAP 106; LGL 132 or as a co-requisite
  • LGL 132Legal Terminology5 credits

    This course is designed to help students learn the legal terminology, English skills, legal formatting skills, and guidelines needed in a law office.


    Future Offerings
    9/19-12/8Online STAFFOpenings: 18
  • LGL 211Legal Document Processing5 credits

    This course makes use of a self-contained comprehensive job simulation designed to give the student practice on the types of activities most often performed in legal office settings. Students will gain hands-on exposure to the various types of law while formatting documents. Word processing functions are incorporated into the course.

    Prerequisite:
    CAP 106; LGL 132 or as a co-requisite
  • MGMT 154Creating and Managing a Small Business5 credits

    This course examines the organization and operation of a small business. Topics include development of a business plan, failure factors in small businesses, sources of capital, record-keeping, financial statements, taxation, marketing, legal and regulatory issues, and best management practices.

  • MGMT 210Human Resource Management5 credits

    Demonstrate knowledge of appropriate office supervisory skills. Introduces students to the fundamentals of supervisory management. Through lectures, text, case studies, projects, and simulations students will develop an understanding of principles to be used as guides for supervision in an office.


    Future Offerings
    9/19-12/8Online STAFFOpenings: 19
  • PMP 100Project Management Fundamentals1 credits

    Learn the effective methods of planning and sequencing projects; complete them on schedule; list cost elements of the project budget; discuss ethical strategies for controlling the budget and schedule deviations; and identify communication methods and reporting tools that impact objectives. A manual is included with this course


    Future Offerings
    9/23Sa10:00a-4:30pABBOTT ROpenings: 19
  • PMP 120Project Management Prep3 credits

    A standards-based approach to project management across applications and industries; focusing on the standards recognized by the Project Management Institute; and assistance with preparing for the Project Management Professional Certification exam. Topics include: project life cycle; criteria for management; common reasons for project failure; risk management plans; and project team-building. Text required.


    Future Offerings
    9/26-11/28T 6:00p-9:00pABBOTT ROpenings: 24
  • PMP 130PMP Integration1 credits

    Capstone course in the Project Management Certificate program with completion of a project plan (individual's choice) utilizing knowledge, skills and methodologies learned in the certificate program; while teaming with other project managers to work through project simulations and case studies.

    Prerequisite:
    PMP 120.

    Future Offerings
    11/30-12/5TTh 6:00p-9:30pABBOTT ROpenings: 24
  • CAP 150Project - Level 11 credits

    Create a project plan file with information entries; develop a work breakdown structure with organizing and task setting relationships; assign resources; and finalize a project plan file. A manual is included with this course.


    Future Offerings
    10/14Sa 8:30a-4:30pNICOLE CHANOpenings: 23
  • CAP 151Project - Level 21 credits

    Exchange project plan data with other applications; update the plan; create custom reports and re-use existing projects plan information. A manual is included with this course.


    Future Offerings
    10/22Sa 8:30a-4:30pMIKE TILLEYOpenings: 23
TOTAL PROGRAM CREDITS90 credits

Program Entry Information

This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

Testing Requirements

These requirements are for the AAS degree and are lower than those for the AAS-T degree. Please see the AAS-T Entry Page for AAS-T requirements.

  • Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.
  • Accuplacer score of 38 in Arithmetic or a grade of C or better in MATH 090

Program Outcomes

  • Graduates will be able to demonstrate competency in word processing, spreadsheets, databases and presentation graphic.
  • Graduates will be able to demonstrate effective software support to users.
  • Graduates will be able to demonstrate competency in introductory programming concepts.
  • Graduates will be able to demonstrate competency of the basic concepts used by webmasters.
  • Graduates will be able to demonstrate competency in installing and configuring Operating Systems.
  • Graduates will be able to demonstrate competency of the basic concepts used by networking professionals
  • Graduates will be able to demonstrate competency of the basic components of a computer.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Business & Computer Information Systems

Degrees and Certifications


M.B.A., Technology Management, University of Phoenix

B.S., Business Administration, Walla Walla College

Certificate, Microsoft Technology Associate

Certificate, Microsoft Certified Systems Engineer

Certificate, Microsoft Certified Professional

Certificate, Microsoft Office Specialist

Certificate, Certified Novell Administrator

Certificate, CompTIA A+ and Network+ Certified Professional

Certificate, WA Professional Technical Certification

Contact Info


752-8364
jwollens@btc.edu
Campus Center (CC) - Room 214

 

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.


Computer Applications Specialist Certificate

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Software Support Technology program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist. You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Employment Information

61% BTC graduate placement rate

$43,056 starting annual wage

$53,061 average annual wage

$67,746 potential average wage

Employment and wage data sources

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Gainful Employment

Program Costs, Financing, and Outcomes

Gainful Employment Information

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $53,061, with an earning potential of about $67,746 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Use this tool to see this program's course offerings for upcoming quarters

Select Catalog     

Courses are from the 2017-18 Catalog

  • Quarter 1
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    7/5-8/11MTWTh10:00a-12:00pPEDERSEN MOpenings: 21
    9/19-12/8Online WOLLENS JOpenings: 20
    9/19-12/8MWF12:30p-1:50pSTAFFOpenings: 24
    9/19-12/7TTh 1:10p-3:20pSTAFFOpenings: 24
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.


    Future Offerings
    7/5-7/18MTWTh 9:00a-9:50aPEDERSEN MOpenings: 17
    9/20-10/16Online MASSEY JOpenings: 23
    9/20-10/16MWF 8:30a-9:50aMASSEY JOpenings: 24
  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications in the areas of banking, business statistics, markup/markdown, payroll, debt, credit cards, investments, and insurance. It is recommended that students have a calculator with the exponent function.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a "C" or better or instructor permission.

    Future Offerings
    9/19-12/8Online PEDERSEN MOpenings: 14
  • CMST& 210Interpersonal Communications5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    7/5-8/10MTWTh 8:30a-10:50aSMITH MOpenings: 22
    7/5-8/10MTWTh12:30p-2:50pSMITH MOpenings: 21
    7/5-8/11Online BURNS JOpenings: 1
    7/5-8/11Online BURNS JOpenings: 18
    9/19-12/7TTh 8:00a-10:10aSTAFFOpenings: 27
    9/20-12/8MWF10:10a-11:30aSTAFFOpenings: 25
    9/20-12/6MW 2:10p-3:30pSMITH MOpenings: 26
    9/19-12/7TTh 5:30p-7:40pMUDD SOpenings: 28
    9/19-12/8Online SMITH MOpenings: 20
    9/19-12/8Online STAFFOpenings: 23
    9/19-12/8Online BURNS JOpenings: 19
  • Required Courses for Program
  • Required Courses credits to TOTAL 53 Credits.

  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications in the areas of banking, business statistics, markup/markdown, payroll, debt, credit cards, investments, and insurance. It is recommended that students have a calculator with the exponent function.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a "C" or better or instructor permission.

    Future Offerings
    9/19-12/8Online PEDERSEN MOpenings: 14
  • BUS 171Technical Communications5 credits

    This course introduces students to effective written and oral business communication. Students will learn to compose effective business writings including letters, memos, technical manuals, reports, and employment documents. Students will learn effective oral presentation, job interviewing skills, and use various forms of technology including email, online file sharing and live web conferencing. It is recommended that BUS 188 (Business English) be taken before BUS 171 (Technical Communications). NOTE: When this course is taught online, students will need access to a Windows-based computer, web cam, and be able to deliver and receive audio. CAP 106 is recommended prior to taking BUS 171.

    Prerequisite:
    Accuplacer scores: 71 Reading or a C grade in RDG 085; 71 Sentence Skills or a C grade in ENGL 092; CAP 101 and CAP 105 with a C or better grade.

    Future Offerings
    9/20-12/8MWF 8:30a-9:50aPEDERSEN MOpenings: 12
  • CAP 101Introduction to Computer Applications5 credits

    Students will use a personal computer to demonstrate basic skills in Windows, Word, Excel, Access and PowerPoint. Students will also identify hardware components, demonstrate effective internet usage, and use the tools within the BTC learning management system. For off-campus, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    7/5-8/11MTWTh10:00a-12:00pPEDERSEN MOpenings: 21
    9/19-12/8Online WOLLENS JOpenings: 20
    9/19-12/8MWF12:30p-1:50pSTAFFOpenings: 24
    9/19-12/7TTh 1:10p-3:20pSTAFFOpenings: 24
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.


    Future Offerings
    7/5-7/18MTWTh 9:00a-9:50aPEDERSEN MOpenings: 17
    9/20-10/16Online MASSEY JOpenings: 23
    9/20-10/16MWF 8:30a-9:50aMASSEY JOpenings: 24
  • CAP 138WORD5 credits

    Students receive hands-on instruction using the commands and features of Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 and CAP 105 with a C or better grade in each course or instructor permission.

    Future Offerings
    9/19-12/7TTh 8:00a-10:10aSTAFFOpenings: 21
  • CAP 142Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    9/19-12/7TTh10:30a-12:40pWOLLENS JOpenings: 3
  • CAP 146Access5 credits

    Table design, relationships, filters, queries, forms and reports will be introduced. Students will apply skills to database projects. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 6
  • CAP 148PowerPoint3 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 13
  • CIS 160Computer User Support I5 credits

    Provides an overview of topics relevant to working at a help desk. Student will learn computer user support skills and strategies, including problem solving, customer service, and call tracking.

    Prerequisite:
    CAP 101; or instructor permission.
  • CMST& 101Introduction to Communications5 credits

    Fundamental course in communication theory. Students will apply knowledge in variety of settings including interpersonal, public speaking, and small group communication.

    Prerequisite:
    ENGL& 101 or CPT score of 86 or higher on sentence skills and 85 or higher on reading. Word processing knowledge required.
  • IT 112PC Hardware A+8 credits

    This course prepares the student to understand, install, configure, upgrade, troubleshoot, and repair PC hardware components. Course material parallels the CompTIA A+ Core Hardware certification objectives for hardware..


    Future Offerings
    9/19-12/8MW 8:00a-10:30aMASSEY MOpenings: 21
    9/19-12/8MW12:00p-2:30pMASSEY MOpenings: 23
  • or

  • IT 141Operating Systems A+8 credits

    This course prepares the student to install, maintain, and troubleshoot Windows operating systems. Course material parallels the CompTIA A+ Operating Systems certification objectives for operating systems.


    Future Offerings
    9/19-12/8TTh 8:00a-10:30aBURKELAND KOpenings: 21
    9/19-12/8TTh12:00p-1:30pBURKELAND KOpenings: 23
  • or

  • IT 160Network Technologies8 credits

    The goal of this course is to provide students with a background in networking technologies and prepare students to pass CompTIA’s broad-based, vendor independent networking certification exam, Network +. This course covers a wide range of material about networking, from careers in networking to local area networks, wide area networks, protocols, topologies, transmission media, and security. It not only introduces a variety of concepts, but also discusses in-depth the most significant aspects of networking, such as the TCP/IP protocol suite.

    Prerequisite:
    Either IT 112, or IT 141.
  • Electives
  • Students may select five (5) credits of Electives from any course listed below.

  • ACCT 141Practical Accounting I5 credits

    Covers the accounting cycle through a study of sole proprietorship and the use of accounts, the general journal, and the general ledger.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 and Accuplacer Arithmetic score of 38 or instructor permission.

    Future Offerings
    9/20-12/8MWF 2:10p-3:30pKENT DOpenings: 8
  • ACCT 242Practical Accounting II5 credits

    Theory and practice of computing and recording transactions relating to merchandise inventory, notes payable and receivable, depreciation, accounting principles, and reporting standards.

    Prerequisite:
    ACCT 141 or instructor permission.
  • ACCT 243Practical Accounting III5 credits

    Theory and practice relating to the formation and operations of partnerships and corporations, decision making and statement analysis. Financial data is used to access the efficiency of current operations and determine profitability.

    Prerequisite:
    ACCT 242 or instructor permission.
  • ACCT 245Payroll Procedures5 credits

    Covers payroll records and procedures. Students complete assignments about federal and state laws that affect compensation of employees.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    9/20-12/8MWF10:10a-11:30aKENT DOpenings: 10
  • ACCT 246Computerized Accounting I5 credits

    A comprehensive study of computerized accounting systems in both service and merchandising environments. Uses the commercially popular QuickBooks software to demonstrate the use of fully integrated accounting systems. Topics include creating a chart of accounts, recording customer and vendor transactions, processing payroll, and printing reports. In addition, establishing a new company is covered as well as the advanced topic of exporting to Excel software.

    Prerequisite:
    ACCT 141 or instructor permission. It is highly recommended that ACCT 242 - Practical Accounting II be taken either prior to taking ACCT 246 or taken concurrently with ACCT 246.
  • ACCT& 201Principles of Accounting I5 credits

    This course is the first of a series of three accounting courses in the Business DTA sequence. It provides an introduction to financial accounting as an essential part of business decision-making. It includes the vocabulary and fundamental concepts of accounting as well as analysis of common business activities and interpretation primary financial statements.

    Prerequisite:
    Accuplacer Score: 75 in Algebra or a grade of C or higher in Math 098; or instructor permission.

    Future Offerings
    9/19-12/8Online KENT DOpenings: 20
  • ACCT& 202Principles of Accounting II5 credits

    This is the second of a series of three accounting courses in the Business DTA sequence and is a continuation of ACCT& 201. The emphasis of this class is on fixed assets, intangibles, investments and financing, stockholder’s equity, cash flow analysis and financial statement analysis.

    Prerequisite:
    ACCT&201 with a C or higher; or instructor permission.
  • ACCT& 203Principles of Accounting III5 credits

    This is the third course of the series of three accounting courses in the Business DTA sequence and is also a required course for the Accounting AAS and AAS-T degree students. This course introduces students to information needed by managers to carry out three essential functions in an organization: (1) planning operations, (2) controlling activities, and (3) making decisions. This course will show what kind of information is needed, where this information can be obtained, and how this information can be used by managers as they carry out their planning, control, and decision-making responsibilities.

    Prerequisite:
    ACCT& 202 or ACCT 243 with a "C" or better or instructor permission.
  • BUS 100Electronic Math Applications3 credits

    Focuses on the application of the electronic calculator to business transactions and accounting activities. Students will develop speed on the 10-key by touch method. Note: This course meets the computation general education requirements for the medical coding and billing program only.

    Prerequisite:
    Accuplacer Arithmetic score of 50 or MATH 090 with a C or better or instructor permission.

    Future Offerings
    9/19-10/27Online KENT DOpenings: 14
    10/25-12/8MWF12:30p-1:50pKENT DOpenings: 19
  • BUS 123Records Management3 credits

    Introduces students to basic terminology and the scope of records and information management, employment opportunities, and legal and ethical matters associated with records. The life cycle of non-electronic and electronic records are surveyed from creation to retention and destruction.


    Future Offerings
    9/20-10/25MW10:10a-11:30aMASSEY JOpenings: 14
  • BUS 127Social Media Marketing5 credits

    This course provides an introduction to social media marketing (SMM). Special emphasis is placed on creating a social media marketing plan which uses social media platforms to positively influence consumers toward a brand, product, or service. Explore and practice managing social networks like Facebook, Twitter, LinkedIn, Tumblr as well as emerging platforms.

    Prerequisite:
    Basic understanding of web technologies and marketing concepts is expected.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 19
  • BUS 128Search Engine Marketing5 credits

    Search Engine Marketing is the process of promoting a Web site, product or company through both search engine optimization and search advertising. This course examines ways to improve traffic to the Web site by improving the ranking in search engine results and paid advertising. Become familiar with different types of marketing data and learn to combine them to answer business questions. Develop a measurement plan for a marketing campaign, and learn to set up the plan so it generates actionable data.

    Prerequisite:
    Basic understanding of web technologies and marketing concepts is expected.
  • BUS 129Social Media Marketing Campaign5 credits

    Students will complete a social media marketing campaign for an organization. By identifying the organizations target market and the social media portals where the organization participates. Students will learn to set measurable goals; design innovative strategies and select appropriate social media portals, craft compelling content to attract and influence the intended audience, monitor and measure progress on a regular basis, and tune the social media marketing campaign to account for the ever changing nature of consumer tastes and the social Web.

    Prerequisite:
    Basic understanding of web technologies and marketing concepts is expected.
  • BUS 230Medical Office Procedures5 credits

    Medical Office Procedures is an introduction to healthcare administration. This course gives students transferable skills that will aid them in attaining employment within healthcare, as well as a global understanding of the differences within the various healthcare systems. A strong emphasis will be placed on interpersonal skills, appropriate communication and customer service skills when working in a diverse office team environment. The student will learn the duties in the medical office, computerized medical office procedures as well as exercises in judgment, independent action, and coping with interruptions. In addition to computerized appointment scheduling and billing, students learn about the major insurances with ICD and CPT coding. This course is designed to give an overview of the various areas within healthcare administration that most healthcare professionals will be expected to understand and know when seeking a job. Although healthcare operations may vary, a basic level of understanding in administration is vital for all healthcare professionals. (Note: this course meets the communications general education requirement for the medical coding and billing generalist program only).

    Prerequisite:
    Accuplacer Reading Comprehension and Sentence Skills score of 71 or higher.

    Future Offerings
    9/20-11/27MW12:00p-3:00pWALKER SOpenings: 18
  • BUS 232Office Procedures5 credits

    Prepares the student for the role of an office or administrative assistant and the broader role as a professional member of the management team. The class exposes the student to the growing influence of information technology, the expanding global marketplace, and the changes in the organizational structure of modern business.

    Prerequisite:
    CAP 106.
  • BUS& 101Introduction to Business5 credits

    Students are introduced to the broad field of business and its organization, operation and management. Business opportunities, ownership, marketing, physical factors, human resource, finance, regulations and decision-making processes are emphasized. Other topics include problems of organization, strategic management and controls. Fulfills the social science requirements at Bellingham Technical College.

    Prerequisite:
    Recommend experience in Word processing, spreadsheets, and presentation software.

    Future Offerings
    7/5-8/25Online WOLLENS JWaitlisted: 5
    9/19-12/8Online WOLLENS JOpenings: 16
  • BUS& 201Business Law5 credits

    This course introduces students to principles underlying the legal environment of business through lectures, classroom activities, and study of text. Students will be exposed to basic information relating business and personal aspects of law as set forth in the course outline.

    Prerequisite:
    71 Reading Accuplacer score.

    Future Offerings
    9/19-12/8Online STAFFOpenings: 15
  • CAP 107Computerized Keyboard Skillbuilding I3 credits

    Designed to help students improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 106; or instructor permission.
  • CAP 109Computerized Keyboard Skill Building II3 credits

    Designed to help students to further improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. Time will also be spent on data entry fundamentals. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 107; or instructor permission.
  • CAP 114MS Outlook2 credits

    Students will use Microsoft Outlook to learn how to effectively manage settings, incoming and outgoing messages, schedules, and contacts. Students will research email etiquette and corporate email policies and apply email writing techniques to business scenarios.

    Prerequisite:

    Future Offerings
    10/25-12/4Online PEDERSEN MOpenings: 5
  • CAP 143Adobe Acrobat & Electronic File Management5 credits

    Adobe Acrobat software enables business professionals to easily convert any electronic or paper document into a PDF file that can be reviewed by colleagues, clients and customers. This class covers transferring business documents such as policies, training materials, regulations, or other types of material into a secured PDF format that allows review but protects the material fr4om alteration or deletion. In this class, you will learn the basics of creating a PDF document; add headers and footers; render text searchable and able to edit; utilizing security functions to protect documents; creating and editing forms; and utilizing legal tools available. You will also develop expertise in electronic file management while creating folders and subfolders. Included in the file management portion will be how to find, view, open, copy, move, delete and rename files. Some basic computer and keyboarding skills are recommended.

  • CAP 200Integrated Computer Applications5 credits

    Students will apply their skills learned in the previous courses to produce professional-looking documents by integrating word processing, spreadsheet, database, and presentation graphics programs. Students will prepare a professional portfolio for use in future job search opportunities. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 138, CAP 142, CAP 146, CAP 148; or instructor permission.
  • IT 102IT Ethics and Careers5 credits

    Ethics issues and career options for computer professionals will be explored through research and simulated IT enterprises. Topics include intellectual property rights, respecting privacy, avoiding harm to others, IT career paths, and IT workplace environments

    Prerequisite:
    Either IT 112, or IT 141, or IT 160.
  • IT 140Introduction to Linux Operating Systems5 credits

    This course introduces students to the basic functions of operating systems and command line interfaces by learning the Linux command line. Topics include navigation, file manipulation, and redirection commands so that students can build useful batch scripts by the end of the course.


    Future Offerings
    9/19-12/8TTh12:00p-1:15pMASSEY MOpenings: 7
  • IT 142Client/Desktop Operating Systems II10 credits

    Designed to facilitate in-depth study of a Client Computer Operating system found commonly in the business environment. Areas of study include installation, configuration, troubleshooting, deployment, and networking.

    Prerequisite:
    IT 141 or IT 160 corequisite.

    Future Offerings
    9/19-12/8TWTh 8:00a-10:30aREHM GOpenings: 11
  • IT 210Network Security Fundamentals10 credits

    This course provides a comprehensive overview of network security through lecture, extensive hands-on, and research projects. Topics covered include general security concepts, communication security, infrastructure security, cryptography, access control, authentication, external attack, and operational and organizational security.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    9/19-12/8TWTh 8:00a-10:30aFALTA EOpenings: 10
  • IT 220Network Communications Infrastructure5 credits

    In this hands-on practicum students learn the components of structured data communications cabling systems, OSI Layers 1, 2 and 3 hardware components, and how to install and configure them.

    Prerequisite:
    IT 142, IT 160.
  • IT 230Windows Powershell5 credits

    This course introduces Windows Powershell, a task-based command line shell/scripting language designed for system administration. Students will learn cmdlets and syntax constructs such as arrays, loops, and functions; and how to build scripts and utilities to automate system system tasks or create powerful system management tools. This is a hybrid class with classroom lecture plus online instruction and class work.

    Prerequisite:
    IT 242, or IT 243 co-requisite.

    Future Offerings
    9/19-12/8TWTh 1:20p-2:35pFALTA EOpenings: 5
  • IT 240Linux Administration & Configuration5 credits

    This course introduces students to system administration fundamentals of the Linux operating system. Using Linux, students learn to install and configure the O/S using system text files, use the common GUIs, configure networking, administer user accounts and permissions, define the user environment, and monitor system resources, processes and usage.

    Prerequisite:
    IT 140, and either IT 141, or IT 142.

    Future Offerings
    9/19-12/8TWTh 2:40p-3:55pBURKELAND KOpenings: 5
  • IT 242Windows Server Administration5 credits

    Covers installation, configuration, and system administration of Windows Server. Topics include managing accounts, groups, folders, and files; object security; Active Directory; Disk quotas; server monitoring and optimization; and troubleshooting.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    9/19-12/8TWTh12:00p-1:15pFALTA EOpenings: 9
  • IT 243Windows Server Network Infrastructure5 credits

    This course covers managing and maintaining a Windows Server network infrastructure. Students will learn how to install, configure, and troubleshoot TCP/IP, DHCP, DNS, routing and remote access, and VPNs. Students will also learn to monitor traffic, troubleshoot connectivity, implement secure network administration procedures and resolve service issues on a Windows Server.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    9/19-10/25TWTh12:00p-2:30pREHM GOpenings: 11
  • IT 261Advanced Special Topics I5 credits

    This course allows for specialized or in-depth study of an advanced computer networking topic. Example topics may include: Microsoft SQL Server, Apache Web Server, Internet Information Server, Microsoft Exchange Server, and computer forensics.

    Prerequisite:
    IT 242, or IT 243 co-requisite.

    Future Offerings
    10/26-12/8TWTh12:00p-2:30pREHM GOpenings: 8
  • IT 262Advanced Special Topics II5 credits

    This course allows for specialized or in-depth study of an advanced computer networking topic. Example topics may include: Microsoft SQL Server, Apache Web Server, Internet Information Server, Microsoft Exchange Server, and computer forensics.

    Prerequisite:
    IT 240 co-requisite.

    Future Offerings
    9/19-12/8TWTh 4:00p-5:15pBURKELAND KOpenings: 3
  • IT 270Applied IT Career Skills8 credits

    Students will work in their new career field applying the new skills and being mentored and evaluated by industry professionals. The career search will provide exposure to a typical work environment, opportunities for customer interaction skill development and an opportunity to make connections with professionals already working in the field.

    Prerequisite:
    IT 261, or IT 262 as a corequisite.

    Future Offerings
    7/5-8/24DAILYSTAFFOpenings: 2
    9/19-12/8DAILYSTAFFOpenings: 21
  • IT 272Capstone Project5 credits

    Students will complete a capstone project integrating skills developed throughout the program. The student will make a written proposal for the project, stating milestones and deliverables and upon completion, will demonstrate the project in an oral presentation, as well as provide written documentation about the project.

    Prerequisite:
    IT 261, or IT 262 as a co-requisite.
  • LGL 127Legal Office Procedures5 credits

    This course is designed to introduce students who have little or no background in the legal field with the terminology, background, and knowledge of the legal procedures required to work in a law office. It presents basic legal concepts and the various fields of law and outlines the preparation of documents commonly used in those fields. Student projects give the students practice in various areas of law.

    Prerequisite:
    CAP 106; LGL 132 or as a co-requisite
  • LGL 132Legal Terminology5 credits

    This course is designed to help students learn the legal terminology, English skills, legal formatting skills, and guidelines needed in a law office.


    Future Offerings
    9/19-12/8Online STAFFOpenings: 18
  • MGMT 154Creating and Managing a Small Business5 credits

    This course examines the organization and operation of a small business. Topics include development of a business plan, failure factors in small businesses, sources of capital, record-keeping, financial statements, taxation, marketing, legal and regulatory issues, and best management practices.

  • MGMT 210Human Resource Management5 credits

    Demonstrate knowledge of appropriate office supervisory skills. Introduces students to the fundamentals of supervisory management. Through lectures, text, case studies, projects, and simulations students will develop an understanding of principles to be used as guides for supervision in an office.


    Future Offerings
    9/19-12/8Online STAFFOpenings: 19
  • PMP 100Project Management Fundamentals1 credits

    Learn the effective methods of planning and sequencing projects; complete them on schedule; list cost elements of the project budget; discuss ethical strategies for controlling the budget and schedule deviations; and identify communication methods and reporting tools that impact objectives. A manual is included with this course


    Future Offerings
    9/23Sa10:00a-4:30pABBOTT ROpenings: 19
  • LGL 211Legal Document Processing5 credits

    This course makes use of a self-contained comprehensive job simulation designed to give the student practice on the types of activities most often performed in legal office settings. Students will gain hands-on exposure to the various types of law while formatting documents. Word processing functions are incorporated into the course.

    Prerequisite:
    CAP 106; LGL 132 or as a co-requisite
  • PMP 120Project Management Prep3 credits

    A standards-based approach to project management across applications and industries; focusing on the standards recognized by the Project Management Institute; and assistance with preparing for the Project Management Professional Certification exam. Topics include: project life cycle; criteria for management; common reasons for project failure; risk management plans; and project team-building. Text required.


    Future Offerings
    9/26-11/28T 6:00p-9:00pABBOTT ROpenings: 24
  • PMP 130PMP Integration1 credits

    Capstone course in the Project Management Certificate program with completion of a project plan (individual's choice) utilizing knowledge, skills and methodologies learned in the certificate program; while teaming with other project managers to work through project simulations and case studies.

    Prerequisite:
    PMP 120.

    Future Offerings
    11/30-12/5TTh 6:00p-9:30pABBOTT ROpenings: 24
  • CAP 150Project - Level 11 credits

    Create a project plan file with information entries; develop a work breakdown structure with organizing and task setting relationships; assign resources; and finalize a project plan file. A manual is included with this course.


    Future Offerings
    10/14Sa 8:30a-4:30pNICOLE CHANOpenings: 23
  • CAP 151Project - Level 21 credits

    Exchange project plan data with other applications; update the plan; create custom reports and re-use existing projects plan information. A manual is included with this course.


    Future Offerings
    10/22Sa 8:30a-4:30pMIKE TILLEYOpenings: 23
TOTAL PROGRAM CREDITS58 credits

Program Entry Information

This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

Testing Requirements

These requirements are for the Certificate and are lower than those for the AAS-T degree. Please see the AAS-T Entry Page for AAS-T requirements.

  • Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.
  • Accuplacer score of 38 in Arithmetic or a grade of C or better in MATH 090

Program Outcomes

  • Graduates will be able to demonstrate competency of the basic components of a computer. competency in word processing, customer service, spreadsheets, databases, presentation graphics, introductory programming concepts, web design, hardware, operating systems, and networking.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Business & Computer Information Systems

Degrees and Certifications


M.B.A., Technology Management, University of Phoenix

B.S., Business Administration, Walla Walla College

Certificate, Microsoft Technology Associate

Certificate, Microsoft Certified Systems Engineer

Certificate, Microsoft Certified Professional

Certificate, Microsoft Office Specialist

Certificate, Certified Novell Administrator

Certificate, CompTIA A+ and Network+ Certified Professional

Certificate, WA Professional Technical Certification

Contact Info


752-8364
jwollens@btc.edu
Campus Center (CC) - Room 214

 

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.